Brad Walter Email & Phone Number

Minneapolis, Minnesota, United States

Minneapolis, Minnesota, United States

Greater Minneapolis-St. Paul Area

Managed the Security Response-Efficacy team which handles internal escalations from customer facing segments of CrowdStrike. Generated data to better understand work volume and identify problems with work flows. Worked cross departmentally with Support/TAM leadership to align work flows and improve both the customer and employee experience.

Greater Minneapolis-St. Paul Area

Greater Minneapolis-St. Paul Area

Maintained Customer Satisfaction of 96%. Expanding the existing Enterprise team by 44% in 6 months, including the hiring and training of an additional Enterprise Support Manager. Coaching and mentoring new and existing Technical Support Engineers. Consolidated the Distributed Authority Model used by the team. Expand the job duties of existing TSE's to improve customer experience. Retain and grow existing employees. Mentored new managers across the company in QA, Sales… Show more Maintained Customer Satisfaction of 96%. Expanding the existing Enterprise team by 44% in 6 months, including the hiring and training of an additional Enterprise Support Manager. Coaching and mentoring new and existing Technical Support Engineers. Consolidated the Distributed Authority Model used by the team. Expand the job duties of existing TSE's to improve customer experience. Retain and grow existing employees. Mentored new managers across the company in QA, Sales, and Engineering. Won an award for being the "Cultural Advocate at Code42" in 2015 based on employee nominations. Show less

Minneapolis, Minnesota, United States

The Code42 Foundation distributes funds to organizations whose mission is to address systemic inequities and strive to make lasting, impactful change. A mission of the Code42 Foundation is to end racial inequity.2016 Helped lead the team that worked with the Minneapolis Foundation to begin building the Code42 Foundation. 2017 Built and launched the Code42 Cares employee volunteering org for Code42. 2018 the Code42 Foundation awarded our first $10,000 grant and implemented an… Show more The Code42 Foundation distributes funds to organizations whose mission is to address systemic inequities and strive to make lasting, impactful change. A mission of the Code42 Foundation is to end racial inequity.2016 Helped lead the team that worked with the Minneapolis Foundation to begin building the Code42 Foundation. 2017 Built and launched the Code42 Cares employee volunteering org for Code42. 2018 the Code42 Foundation awarded our first $10,000 grant and implemented an employee matching program for donations Show less

Greater Minneapolis-St. Paul Area

Improved Customer Satisfaction from 93% to 96% where it's stayed for more than two years. Created and handed off an Enterprise Cloud Management team. Helped separate the Support desk into clearly defined Consumer/Small Business team and an Enterprise Support Team. Identify, train and mentor new managers in both the CSB and Enterprise teams. Improve the cross functional capabilities between the Support and Sales teams. Grew the team by 50%. Hiring, coaching and mentoring… Show more Improved Customer Satisfaction from 93% to 96% where it's stayed for more than two years. Created and handed off an Enterprise Cloud Management team. Helped separate the Support desk into clearly defined Consumer/Small Business team and an Enterprise Support Team. Identify, train and mentor new managers in both the CSB and Enterprise teams. Improve the cross functional capabilities between the Support and Sales teams. Grew the team by 50%. Hiring, coaching and mentoring new and existing TSE's. Constantly changed and improved the existing hiring process to the point that Support was known throughout the company for the quality of it's members. Built support into a feeder organization for the entire company. Worked extensively with HR and other leaders at Code42 to help promote a positive culture. Show less

Greater Minneapolis-St. Paul Area

Coaching and mentoring individuals.Increased customer satisfaction from 88% to 93%. Grew the team, responsible for hiring, training new hires. Specialized the team into consumer and enterprise focused teams. Created Enterprise Support at Code42.

Greater Minneapolis-St. Paul Area

Coaching and mentoring individuals.Doubled the size of the team every year while increasing team efficiency and customer satisfaction. Took over hiring and was the first Manager at Code42. Retained employees during periods of excessive growth and growing pains. Identified, trained and promoted the second generation of team leaders. Laid the groundwork for the eventual separation of the CSB and Enterprise teams.

Greater Minneapolis-St. Paul Area

Application support for Home, Small Business and Enterprise Customers. Developed processes for new hires and day to day functionality. Developed Support Genius Hiring process.

Greater Minneapolis-St. Paul Area

Application Support for Netbackup product.