Brandon Arthur Email & Phone Number

Develop and implement strategic training plan aligned with organizational goals, reducing training cost by 15% through innovative program design & resource optimization.Train leadership in techniques and manage the training budget, ensuring cost-effective solutions.Design and create engaging training materials, including presentations, manuals, and e-learning modules.Onboard new hires & manage schedules within ADP to keep new hires within compliance by partnering with workforce management.Collaborate with department heads and stockholders to identify training needs and tailor programs to specific departmental requirements

Managed the onboarding process for over 30+ new hires to be trained and developed by coordinating with other departments in a timely manner.Created training material for existing team members and new hires to develop their communication, and technical skills to meet departmental goals. Utilized e-learns to cross train agents, leadership team on departmental policies and procedures to increase productivity within client success department. Used LMS systems to track progress of learners and generate reports. Distributed departmental reports using Microsoft excel to management, and human resources, resulted in identifying agents area of opportunities.

Provide leadership, and increased sales support to my team of cashiers to deliver an amazing guest experience. Coach cashiers on how to improve their handling of transactions and awareness of policies and procedures.Utilize the Century 21 guest to cashier ratio standard to ensure appropriate levels of customer service. Manage bank-line and register merchandise to drive multiple unit sales and strong sense of urgency. Conserved knowledge of current sales, promotions, policies regarding payment and exchanges, and security practices.

Herald Square

Increase productivity & reduce costs with generated operational reports for the vice president, and district managers.Maintained all aspects of scheduling approvals for over two thousand associates for seven week holiday peak period.Coordinate with other departments to ensure quality service is provided to meet company goals. Stayed current with promotions, fashion trends and carried out the compliances of HR policies and procedures Guided and reinforced new associates how to navigate through MSP scheduling, and policy and procedures.

Photocopied/faxed documents, E-mails, prepared UPS mail, maintained files and office supplies.Managed calendar, travel arrangements, social media accounts, presentations, and directed telephone calls. Coordinated project events to support community awareness and managed daily calendar for Program Director.Analyzed website and logistics of donated supplies for community shelters and agencies across the United States.Prepared financial spreadsheets, edited correspondence, merged mailings, and pivot tables for data analysist.Collaborated with “Burlington Coat Factory” to distribute donated coats at community centers and homeless shelters

Trained up to thirty employees on customer service, P.O.S. registers, and policies & procedures.Maintained store budget, created associates schedules and generated KPI reports for the store manager.Increased store sales by nine percent of previous year, recruited new associates, trained and retained sales associates.Recorded information manually into computerized systems, followed by shipping functions.Coached employees to drive sales, open Gap credit cards to improve individual and store performance.Provided store with operational reports to manage open shifts on a daily and weekly basis.

Associate'S Degree, Business Administration And Management, General

Bachelor'S Degree, Business Management, General