Logan Braun Email & Phone Number

Orlando, Florida, United States

• Orchestrated the successful deployment of enhancements to the Global Licensing Forecasting product, aligning with evolving market demands and stakeholder expectations
• Facilitated user experience workshops with diverse stakeholders to identify pain points, resulting in the development of targeted solutions that improved user satisfaction
• Drove technical discussions and resolved complex business challenges, efficiently prioritizing the product backlog to address time and budget constraints
• Conducted data-driven analysis to uncover market opportunities, provided detailed strategies supported by metrics, and effectively communicated priorities to stakeholders

Lake Mary, Florida

• Spearheaded the successful upgrade of the ERP Portal from vSAP to a modern Fiori Launchpad/ReactJS platform, achieving a 90% user adoption rate within the first quarter
• Facilitated efficient cross-functional collaboration and ensured business alignment through optimized communication channels and consistent meeting routines, resulting in a 20% improvement in project delivery timelines
• Led the technical teams through a GCP ETL-powered overhaul for Verizon's Global Sales Commissions systems, coordinating with business partners on vendor and product selection

Lake Mary, FL

• Served as Scrum Master for the global ERP portal operations team, driving the launch of minor enhancements and managing maintenance activities
• Led ERP Portal development teams, ensuring compliance with business requirements and coordinating global go-live events, improving user experience for 185,000+ internal and external users
• Collaborated with Verizon's chatbot product team to integrate an ERP portal chatbot, utilizing an FAQ database and user guides to smoothly transition from proof of concept to full-scale operation, reducing support team.

Lake Mary, FL

• Managed bank reconciliation for high-value activity accounts, ensuring 99% accuracy in financial records
• Collaborated with the reconciliation team to identify and resolve discrepancies, improving accuracy of international transactions by 20%
• Analyzed and processed remittance data, consistently meeting same-day processing deadlines and maintaining a 100% on-time rate
• Served as the primary business analyst for the ERP portal team, actively participating in projects and representing the reconciliations team

Orlando, Florida Area

• Resolved complex Defined Benefits issues including conducting research, analyzing provisions, and translated provisions to the ongoing processing environment
• Resolved system issues and performed some manual calculations/processes that were not automated
• Created ad hoc reports in support of client service delivery functions