Brian Carroll Email & Phone Number

Parsippany, New Jersey

Carlstadt, New Jersey

*Manage cross-functional teams supporting customer disaster recovery tests and disaster events on Windows, Unix, Mainframe, Network, and Backup platforms; ensure that service delivery efforts meet corporate quality and productivity targets.*Lead engineering teams responsible for the optimization and delivery of disaster recovery processes for Fortune 500 clients across multiple industries, while also providing hands-on support to Windows, Storage and Backup solutions when required.*Collaborate with customer service and sales teams to provide technical and operational expertise in all aspects of availability services in alignment with customer requirements. *Lead continuous improvement projects designed to reduce defects and improve customer experiences and also enhance the company service delivery model.*Prioritize and delegate workload to ensure proper coverage of disaster recovery tests and disaster events. *Develop and deliver training plans for new and existing engineers to educate teams on how to manage customers’ technology needs.

Carlstadt, New Jersey

*Managed day-to-day efforts of the global Wintel engineering team; scheduled shifts to provide 24x7 coverage of customer events, ensuring that customer environments were configured to meet all technical and contractual requirements, serving as single point-of-contact for all customer service issues. *Delivered engineering support to local and global engineering teams, assisting in the configuration and implementation of Commvault, Netbackup, Windows, and VMware solutions, including develop recovery procedures as needed.*Worked on the global transformation team to transition the Recovery Services business from a US-based model to a global model. *Traveled to Pune India to oversee training and daily operations of offshore teams.

Carlstadt, New Jersey

*Implemented and supported Intel-based disaster recovery tests, configured and administered Dell and HP server hardware, SAN and LAN connectivity, configuration, while also supporting Windows and ESX server operating systems.*Developed and delivered the storage area networking portion of disaster recovery tests; configured IBM, EMC and Hitachi disk storage, IBM and STK tape libraries, and zoning host systems to storage devices. *Interfaced with new and existing customers prior to scheduled events to ensure that SungardAS solutions aligned with technical and contractual requirements.*Conducted disaster recovery tests for managed recovery program customers; setup servers, restored databases and systems files, and developed recovery procedures.

Greater New York City Area

*Supported all aspects of hardware, software, and network implementation, administration, and support; ensured the availability, operability, and stability of all technology assets.*Configured and administered Windows and VMware servers, SAN/LAN architectures, an Active Directory environment, and Exchange platforms.*Implemented and administered systems according to business requirements and industry best practices to ensure the stable, secure operation of enterprise networks.*Interfaced with management and users as top-level escalation point for technology support incidents.*Delivered computer support services to achieve all Service Level Agreements (SLAs) through the effective management and closure of support requests.*Researched and recommended new technologies to achieve improved operational performance while controlling and reducing the costs of technology operations across the enterprise.

Sterling Forest Ny

*Implemented and supported Intel-based disaster recovery tests for commercial customers in the financial, entertainment, government and manufacturing sectors; achieved a 95% customer satisfaction rate. *Implemented storage area networking portions of disaster recovery tests across multiple platforms. *Performed customer data recoveries in diverse hardware platforms, including physical and virtual environments. *Conducted maintenance, upgrades and repairs of Business Continuity and Recovery Services (BCRS) equipment to ensure availability of systems.

Bethel New York

Sterling Forest, Ny

Fishkill Ny