Brian Jacobi Email & Phone Number

Denver, Co, Us

San Francisco, California, Us

San Francisco, California, Us

San Francisco, California, Us

- Served as Solutions Architect on enterprise level Salesforce.com engagements utilizing a wide-range of Salesforce clouds, custom applications, packages, AppExchange products and a variety of middleware and 3rd party tools - Documented business processes, created functional and technical specifications for large project implementations- Defined system architecture landscapes, roadmaps and led teams to implement complex Salesforce applications- --- Provided guidance and oversight to ensure developers adhered to design and architect specifications- Managed a team of Senior Consultants to help foster personal and employee growth- Performed advanced level Salesforce configuration to support complex requirements and functionality- Regularly interviewed Solutions and technical architects

Plano, Texas, Us

Implemented Salesforce.com CRM and Professional Services Automation systems.- Served as Solution Lead on large project engagements- Provided leadership to large project teams and participated in all areas of the SDLC- Led and facilitated meetings such as sprint planning sessions, internal and external scrums- Worked directly with clients to scope new Force.com solutions and provided cost estimates- Provided complex technical approaches leveraging integrations or custom Apex- Managed and prioritized large product backlogs leveraging Agile principals- Worked to build strong relationships with clients and project teams

Plano, Texas, Us

- Designed, developed and configured solutions on the Force.com platform- Leveraged FinancialForce to extend professional services automation capabilities to clients- Created documentation to support business requirements, business processes, training and deployment procedures- Performed analysis of complex issues, systems and processes- Demonstrated automation capabilities in Conga and Adobe EchoSign to streamline purchase and agreement processes

Ashburn, Virginia, Us

Managed, supported and maintained Fruition Partners’ information technology services. Salesforce.com:- Served as Team lead of the Salesforce internal implementation and participated in all areas of the SDLC- Provided extensive guidance, insight and intelligence to the business on capabilities of Salesforce- Scoped and designed solutions for all areas of the business including the executive management team- Installed and configure tools to extend the capabilities of Salesforce- Analyzed sales pipeline data to produce executive sales dashboards and reports- Developed critical project metrics to feed executive dashboards and system integrations- Trained users on Salesforce development, administration, and reporting- Configured, developed and built upon the integration between Marketo and Salesforce- Worked closely with Marketing to provide guidance on ways to improve marketing automation through Marketo- Implemented new technologies, integrations, strategies and procedures to improve data quality servicesIT Operations:- Oversaw Service Desk operations, internal support processes and all technical systems- Provided leadership, guidance and training to peers and subordinates- Managed product backlogs leveraging agile techniques in ServiceNow- Implemented, supported, monitored and improved Fruition’s network infrastructure- Enforced IT policy and security to protect employees and enterprise assets- Implemented disaster recovery and business continuity strategies- Automated and improved processes in Project, IT, Sales, Operations, and Marketing management- Executed and negotiated for large IT purchases including hardware, software and licenses- Worked to reduce costs via contract negotiations, system consolidations, system and process automation - Successfully executed an office move requiring the implementation of all new network infrastructure

Ashburn, Virginia, Us

Administered, configured and developed on the Force.com platform with a significant focus on the Marketing and Sales Cloud. - Migrated the sales organization from ServiceNow to Salesforce- Implemented and configured Marketo- Built processes leveraging the Force.com security model, relationships, workflows and 3rd party products - Developed Apex classes, VisualForce pages, custom controllers and triggers to extend the functionality of Salesforce- Installed and configured applications including DiscoverOrg, Data.com, Marketo, RingLead, RollupHelper- Performed and demonstrated ETL techniques in Salesforce using tools such as the Dev Console, DataLoader, Jitterbit, Workbench, Dataloader.io, Force IDE and BrainEngine - Developed custom reports, report types, dashboards and analytic snapshots

Chicago, Il, Us

Administered, configured and maintained a suite of IT systems which enabled me to develop automation and reporting solutions for the business. - Migrated the entire business from SharePoint 2007 to SharePoint 2010- Provided development and administrative support to all SharePoint farms- Provided business intelligence through tools such as SQL Server Reporting Services and Tableau- Implemented the ITSM tool ChiliProject and migrated the business from BMC FootPrints- Managed a team of developers throughout the implementation of ChiliProject- Produced business requirements, use case, system and workflow documents- Extracted and refined user requirements through gathering sessions- Developed and supported business workflows using SharePoint, Oracle Apex and ChiliProject- Managed the ITSM product backlog throughout the entire SDLC using agile concepts- Migrated the company website to WordPress

Chicago, Il, Us

Heavily focused on implementing and developing new and existing ITSM processes.- Implemented, Improved and developed processes such as employee lifecycle management, change and release management, problem management, purchasing, root cause analysis and task management- Implemented service management systems including BMC Footprints, Jira and Redmine- Primary administrator, developer and subject matter expert of all service management systems - Developed reports and dashboards for peers and management- Created monitoring and automation solutions using Ruby, Python and PowerShell scripts- Administered enterprise backups in Symantec NetBackup and Backup Exec- Trained users on new technologies, systems and processes- Provided technical support across all areas of IT

Chantilly, Va, Us

Empowered by management to pursue analysis and automation projects, which exposed me to a diverse range of technologies and problems- Administered and trained users in BMC Remedy- Led an asset automation project which enabled the firm to understand its hardware assets and value- Supported the firm’s software and hardware configuration items - Maintained the desktop imaging process using WDS- Developed technical documentation of service management processes