Account Manager, Agency Digital Systems
CurrentDevelop and maintain relationships with key stakeholders internally as well as media/finance leads at agencies, from end users to Media and Finance Directors. - Service clients in a consultative fashion that helps them identify and address needs, challenges and high level business problems. - Identify training needs and formulate plans - Understanding business objectives and requirements gathering - Lead process analysis sessions - Thorough… Show more Develop and maintain relationships with key stakeholders internally as well as media/finance leads at agencies, from end users to Media and Finance Directors. - Service clients in a consultative fashion that helps them identify and address needs, challenges and high level business problems. - Identify training needs and formulate plans - Understanding business objectives and requirements gathering - Lead process analysis sessions - Thorough knowledge of the account including organization structure, key advertisers and initiatives - Manage development requests - Respond to client escalations/inquiries, resolve service issues, and demonstrate proactive, solution-based approach to enhance client relations and maximize usage of Mediaocean offerings, which includes the coordination with internal teams (e.g., support, training, product, development teams)Responsible for execution of digital system projects and implementations, which includes: - Serve as Digital Media Lead, responsible for the implementation of digital systems efforts at the top digital agencies in the industry - Manage and conduct User Acceptance Testing sessions - Train power and end usersOther responsibilities includes: - Provide upper management and directors with regular status and appropriate escalations to support the management of the account - Identify billable services and effectively communicate to client via established procedures - Actively seek out new business opportunities and identify complementary Mediaocean offerings for accounts - Appointed Mediaocean Brand Ambassadorship to promote the company’s culture internally as well as products to clients and perspective clients - Appointed Mentorship role to develop employees internally Show less