Highly motivated and energetic client service professional with over 20 years experience in the traditional and digital media advertising, sales and research industries. A track record of success in driving the development, implementation, and management of strategies, initiatives, solutions as well as developing comprehensive training preparation, in classroom and e-learning training curriculum, and produced e-learning recordings that improve business performance.Client focused perspective with a strong skill set and experience in identifying strengths and weaknesses and presenting effective and creative alternatives for resolving issues and deficiencies in the areas of best practices, agency processes and product development that optimize productivity and ROI. A track record of success in project management, building strong relationships with clients and intra-departmentally that helps to forge coordinated efforts as well as learning and mastering new software systems.Specialties: account management. training and client service, which includes comprehensive understanding of clients needs, developing, implementing and managing strategies, developing creative solutions as well as a comprehensive understanding the industry as a whole, and when the situation presents itself, adapting to the ever changing needs of clients and the marketplace.