Brian Luce Email & Phone Number

Pittsburgh, Pennsylvania, United States

Sangoma- Communications Technician (February/2022-Present) Responsible for:Using Wireshark to analyze packet captures of customer’s WAN for RTP related problems.Diagnosing connectivity issues on our networks between our servers and our customer’s PBX switches. Responding to customer’s and carrier’s service-related difficulties as reported in our ticketweb database, on live chat, or via phone calls.Using SQL to research IP addresses, trunks, and phone numbers of our customers… Show more Sangoma- Communications Technician (February/2022-Present) Responsible for:Using Wireshark to analyze packet captures of customer’s WAN for RTP related problems.Diagnosing connectivity issues on our networks between our servers and our customer’s PBX switches. Responding to customer’s and carrier’s service-related difficulties as reported in our ticketweb database, on live chat, or via phone calls.Using SQL to research IP addresses, trunks, and phone numbers of our customers and carriers in order to troubleshoot configuration issues.Using PuTTY to perform SIP traces on customer’s IPs and phone numbers to analyze traffic flow and diagnose connectivity issues.Using the company’s application software to manage customer’s account configurations and purchased services.Providing customers with documentation regarding our company’s products, services, and methods of equipment configuration.Processing subpoena requests from Local, State, and Federal law enforcement. Show less

Penn Hills High School- Classroom Teacher (Aug/2007- February/2022) Responsible for:Maintaining a safe and respectful classroom environment.Developing and implementing Pennsylvania standards-based curriculum.Responsible for creating and managing assignments and materials within the Microsoft Teams cloud environment and related applications. Managing student’s records, and keeping in communication with all parties related to student’s success.Troubleshooting hardware and… Show more Penn Hills High School- Classroom Teacher (Aug/2007- February/2022) Responsible for:Maintaining a safe and respectful classroom environment.Developing and implementing Pennsylvania standards-based curriculum.Responsible for creating and managing assignments and materials within the Microsoft Teams cloud environment and related applications. Managing student’s records, and keeping in communication with all parties related to student’s success.Troubleshooting hardware and software problems with student’s devices, educational software applications, as well as technologies built into the classroom environment such as LED Projectors and audio systems. Show less

Associate'S Degree, Networking And Cyber Security, Aas., 3.2

Activities and Societies: Phi Theta Kappa Honor Society This program of study focuses on information security within computer networks.

Bachelor'S Degree, Secondary Education And Teaching, 3.2

Activities and Societies: English Undergraduate Society

Bachelor Of Arts - Ba, English Literature (British And Commonwealth)