Brian Mccaffrey Email & Phone Number

United States

To be filled out on later date

● "Contract position - Contracted to Progressive insurance"● Assisted customers with incident resolution.● Submitted requests for equipment such as laptops, desktops and printers.● Tested solutions for recurring issues and provided solutions for future prevention.● Provided IT incident and troubleshooting support for customers and employees.● Responded to incident ticket submissions in a timely manner.● Served as a single point of contact for IT solutions.● Utilized a tracking service for accepting, updating and resolving incident requests.● Resolved IT incidents through troubleshooting and problem-solving.● Tracked escalation of incidences and noted repeat incidents.● Changed passwords and set up accounts for users.● Troubleshooted office 365 software (outlook, teams, word, etc.)● Troubleshooted IBM/lotus notes and created user accounts.● Utilized Splunk cloud to troubleshoot VPN and other network issues for users.● Utilized windows defender and crowdstrike falcon to search for security issues.● Utilized VMware vSphere to reset user machines and monitor health status of VM's.● Utilized Microsoft intune to manage laptops,desktops, iphones, MDMs for compliance.● Troubleshooted Voip services (avaya, cisco finesse and cisco jabber).● Troubleshooted Network connectivity issues and VPN issues for users.

Ohio, United States

● "Contract position - Contracted to Giant Eagle as a Field Service Engineer - laid off due to budget constraint"● Provided strategic advice on using technology to achieve goals● Managed IT initiatives and collaborated with in-house technical staff● Designed IT systems and networks ensuring the right architecture and functionality● Supported new technology implementation● Trained users in new and existing IT systems● Provided assistance with technical issues● Revised existing systems and suggested improvements● Produced reports● Installed point of sales equipment and installed self checkout machines.● Troubleshooted network issues.● Ran cable for network and for point of sales equipment.● Utilized Microsoft office 365 products to communicate with team members and staff.● Flashed software and firmware to self check out and point of sales equipment.● Imaged systems using Macrium.

Portsmouth, Ohio, United States

● "Unpaid Internship - ended after graduation"● Set up hardware and installed and configured software and drivers● Maintained and repaired technological equipment (e.g. routers, switches, modems) and peripheral devices● Installed a well-functioning LAN/WAN and other networks and managed components (servers, IPs etc.)● Managed security options and software in computers and networks to maintain privacy and protectionfrom attacks● Performed regular upgrades to ensure systems remained updated● Troubleshooted system failures and bugs and provided solutions to restore functionality● Arranged maintenance sessions to discover and mend inefficiencies● Maintained records of repairs and fixes for future reference● Offered timely technical support and taught users how to utilize computers correctly● Utilized and configured virtual box and installed OS.● Imaged systems and deployed hardware.● Installed and configured Dell EMC server with Ubuntu Server 18.● Installed and configured pfSense Firewall.● Installed and configured kail linux and ubuntu OS for test environments.

Bachelor'S Degree In Information Security. Minor In Business Administration., Gpa: 3.92

Activities and Societies: IEEE SSU Computer Society

Education record