Brian Mccaffrey Email & Phone Number

United States

To be filled out on later date

• "Contract position - Contracted to Progressive insurance"
• Assisted customers with incident resolution.
• Submitted requests for equipment such as laptops, desktops and printers.
• Tested solutions for recurring issues and provided solutions for future prevention.
• Provided IT incident and troubleshooting support for customers and employees.
• Responded to incident ticket submissions in a timely manner.

Ohio, United States

• "Contract position - Contracted to Giant Eagle as a Field Service Engineer - laid off due to budget constraint"
• Provided strategic advice on using technology to achieve goals
• Managed IT initiatives and collaborated with in-house technical staff
• Designed IT systems and networks ensuring the right architecture and functionality
• Supported new technology implementation
• Trained users in new and existing IT systems

Portsmouth, Ohio, United States

• "Unpaid Internship - ended after graduation"
• Set up hardware and installed and configured software and drivers
• Maintained and repaired technological equipment (e.g. routers, switches, modems) and peripheral devices
• Installed a well-functioning LAN/WAN and other networks and managed components (servers, IPs etc.)
• Managed security options and software in computers and networks to maintain privacy and protectionfrom attacks
• Performed regular upgrades to ensure systems remained updated

Bachelor'S Degree In Information Security. Minor In Business Administration., Gpa: 3.92

Activities and Societies: IEEE SSU Computer Society

Education record