Bryan Brown Email & Phone Number

Clearwater, Florida

Maintain and service central office telecommunication and switching equipment for 8 central offices (COs) and 20 remote switching unit sites (RSUs) in Pasco and Pinellas Counties. Perform software upgrades for routers/circuits, install fiber circuits, and maintain backup power supplies/batteries. Collaborate with national support teams, Tier II Support, business/residential customers, and others.● Key player in performing numerous software and firmware updates and upgrades to equipment.… Show more Maintain and service central office telecommunication and switching equipment for 8 central offices (COs) and 20 remote switching unit sites (RSUs) in Pasco and Pinellas Counties. Perform software upgrades for routers/circuits, install fiber circuits, and maintain backup power supplies/batteries. Collaborate with national support teams, Tier II Support, business/residential customers, and others.● Key player in performing numerous software and firmware updates and upgrades to equipment. ● Achieved less than 1% error rate on returns, repairs, and repeat calls throughout tenure.● Consistently minimized end-user downtime. Met/exceeded parameters set by the FCC. Show less

Maintain and service central office telecommunication and switching equipment for 8 central offices (COs) and 20 remote switching unit sites (RSUs) in Pasco and Pinellas Counties. Perform software upgrades for routers/circuits, install fiber circuits, and maintain backup power supplies/batteries. Collaborate with national support teams, Tier II Support, business/residential customers, and others.● Key player in performing numerous software and firmware updates and upgrades to equipment.… Show more Maintain and service central office telecommunication and switching equipment for 8 central offices (COs) and 20 remote switching unit sites (RSUs) in Pasco and Pinellas Counties. Perform software upgrades for routers/circuits, install fiber circuits, and maintain backup power supplies/batteries. Collaborate with national support teams, Tier II Support, business/residential customers, and others.● Key player in performing numerous software and firmware updates and upgrades to equipment. ● Achieved less than 1% error rate on returns, repairs, and repeat calls throughout tenure.● Consistently minimized end-user downtime. Met/exceeded parameters set by the FCC. Show less

Designed and repaired components for the resale of ophthalmic equipment and computers. Assessed equipment deficiencies and built prototype parts to repair inoperable equipment. Provided equipment repairs to meet sales order dates, and for trade shows.● Designed and built first-ever prototype for foot pedal control assembly to replace missing/damaged controllers in surgical chairs. ● Converted equipment to European standards for shipment overseas.

Managed 50+ accounts providing maintenance and service for x-ray processing and imaging equipment. Clients included hospitals, walk-in clinics, OB/GYN offices, and more. Tracked and invoiced customers. Maintained inventory of parts and chemicals.● Entrusted to handle key accounts: Bayfront Hospital, All Children's, St. Anthony's, and others.● Top performer on all performance metrics including servicing and customer satisfaction.

Performed electrical and mechanical troubleshooting, maintenance, and repair of heavy track vehicles to optimize the mechanical performance. Assessed, recovered, and repaired inoperable vehicles in the field.● Awarded the Army Achievement Medal for top performance.

Bachelor Of Applied Science (B.A.Sc.), Electrical And Electronics Engineering

Cisco Academy - Completed Program (2008)

Curriculum: Networking, Router Technology, Switching, WAN Technologies