Bryce Nelson Email & Phone Number

Saint Paul, MN, US

Minneapolis, Minnesota, United States

Minneapolis, Minnesota, United States

In addition to previous duties:- Lead the support team for the 2023 SPS AS2 Certificate and PGP/GPG FTP Key migrations by working with suppliers and retailers with high-volume document transactions- Participated in multiple groups and committees to improve Support processes- Successfully mentored 4 new employees into the role of Support Analyst/Engineer.

Minneapolis, Minnesota, United States

In addition to previous duties:- Subject Matter Expert (SME) for AS2 EDI connections- Moved to the Enterprise segment, which focuses on high volume & time sensitive suppliers and retailers- Handled urgent and time-sensitive cases during on-call hours.

Minneapolis, Minnesota, United States

- Identified and solved problems for customers regarding their EDI data and software- Provided education and resolution for EDI Software and ERP integration- Handled customer facing issues while providing thorough communication using phone, email, and online chat- Organized and diligently tracked customer interactions with a high level of detail using CRM.

Fargo, North Dakota, United States

- Generated leads by cold calling and door-to-door prospecting- Managed a territory that included Fargo, Grand Forks, and western Minnesota- Connected and maintained relationships with owners of small and medium sized businesses

Moorhead, Minnesota, United States

- Picked and packaged items from the sales floor and backroom for online orders in a timely manner- Met and exceeded productivity goals- Provided excellent customer service while on the sales floor

Fargo, North Dakota

- Participated in the process of moving between studios- Oversaw the general operations of the station including scheduling, maintenance, and organization- Recruited and trained new DJs for the school year.

Fargo, North Dakota

- Helped coordinate and organize volunteer events for students within the NDSU community- Assisted in guiding students to find the perfect organization they would want to volunteer for- Worked with a team of students to help plan, organize, and promote different on-campus events like Serve With The Herd Spring 2019 & Homecoming 2019, Fill The Dome 2019.

Fargo, North Dakota Area

- Effectively applied communication skills by receiving customer- Gained multitasking abilities by crafting drinks, using a POS system, and other store tasks- Optimized closing duties by making sure tasks are done efficiently and effectively- Demonstrated responsibility by showing up on time and representing Starbucks in a professional manner

Belle Plaine, MN

- Certified Lifeguard from the American Red Cross- Able to perform CPR, First Aid, and operate an AED device- Taught swimming lessons to children from ages 3-12 with the help of a Water Safety Instructor Certification

Fargo, North Dakota Area

- Conducted meetings and gatherings within the floor and the building- Communicated efficiently to residents and other staff members- Enforced policies among residents within the residence hall- Organized lesson plan in order to conduct one on one meetings with residents- Participated in the NDSU RA Council, a council that represents a group of over 100.