Bryan Young
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Bryan Young Email & Phone Number

Technical Program Manager at Chime
Location: San Antonio, Texas, United States 7 work roles 2 schools
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Current company
Role
Technical Program Manager
Location
San Antonio, Texas, United States
Company size

Who is Bryan Young? Overview

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Quick answer

Bryan Young is listed as Technical Program Manager at Chime, a company with 2260 employees, based in San Antonio, Texas, United States. AeroLeads shows a matched LinkedIn profile for Bryan Young.

Bryan Young previously worked as Quality Program Manager, Machine Learning at Chime and Quality Program Manager, Machine Learning at Apple. Bryan Young holds Comptia A+ from California Technical Academy.

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Email format at Chime

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Chime

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Profile bio

About Bryan Young

With over 15 years of experience in customer service and contact center roles, I specialize in enhancing operational efficiency and improving user satisfaction. I have a strong track record in implementing quality assurance measures, particularly in Natural Language Processing (NLP) and Machine Learning (ML). My passion is leveraging innovative technologies to deliver customer-centric solutions and drive continuous improvement in the customer service industry.

Current workplace

Bryan Young's current company

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Chime
Chime
Technical Program Manager
San Antonio, TX, US
Website
Employees
2260
AeroLeads page
7 roles

Bryan Young work experience

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Technical Program Manager

San Antonio, TX, US

Quality Program Manager, Machine Learning

Current

Texas, United States

Apr 2024 - Present

Quality Program Manager, Machine Learning

Texas, United States

Led the Quality Program for machine learning initiatives within AppleCare call centers, ensuring seamless integration and optimization of ML technologies to enhance customer support experiences. Implemented strategies to evaluate and improve the effectiveness of ML models in resolving customer issues, driving efficiency and satisfaction metrics.

Jan 2022 - Mar 2024

Operations Investigation Analyst

Texas, United States

Adept in thorough probing, relationship building/repairing, and meticulous documentation, successfully gathered essential information from customers as requested by AppleCare Engineering. Delivered comprehensive support while ensuring seamless communication and resolution throughout the process.

Jan 2021 - Jan 2022

Safety, Security & Privacy Senior Advisor

California, United States

Led the safety, security, and privacy initiatives at Apple, ensuring compliance with industry regulations and implementing innovative strategies to safeguard user data. Provided senior-level guidance and expertise to cross-functional teams, fostering a culture of safety, security, and privacy excellence across the organization.

Sep 2020 - Jan 2021

Technical Support Tier 2 Advisor

California, United States

Provided expert assistance to customers facing complex technical issues, ensuring timely resolution and superior customer satisfaction. Leveraged in-depth knowledge of Apple products and systems to collaborate with cross-functional teams in developing effective solutions and enhancing product performance.

Feb 2020 - Sep 2020

Retail

California, United States

Experienced Apple retail professional with a demonstrated track record in sales, repairs, inventory management, and visual merchandising. Successfully delivered exceptional customer experiences while maintaining the highest standards of product presentation and operational efficiency.

Apr 2013 - Feb 2020
Team & coworkers

Colleagues at Chime

Other employees you can reach at chimecard.com. View company contacts for 2260 employees →

2 education records

Bryan Young education

Comptia A+

California Technical Academy
FAQ

Frequently asked questions about Bryan Young

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What company does Bryan Young work for?

Bryan Young works for Chime.

What is Bryan Young's role at Chime?

Bryan Young is listed as Technical Program Manager at Chime.

Where is Bryan Young based?

Bryan Young is based in San Antonio, Texas, United States while working with Chime.

What companies has Bryan Young worked for?

Bryan Young has worked for Chime and Apple.

Who are Bryan Young's colleagues at Chime?

Bryan Young's colleagues at Chime include Brandi Awbrey, Royce Ouellette, Paul Ryan, Megan Sheridan, and Ashley Shaver.

How can I contact Bryan Young?

You can use AeroLeads to view verified contact signals for Bryan Young at Chime, including work email, phone, and LinkedIn data when available.

What schools did Bryan Young attend?

Bryan Young holds Comptia A+ from California Technical Academy.

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