Global Client Success Manager
CurrentWith Head Offices in UK, fully remote Global Client Success ManagerResponsible for managing various teams and projects within EMEA, USA and APAC (and not limited to) Management of the relationships with assigned clients, ensuring every client experiences excellence in delivery and partneringManagement of the delivery teams on assigned client accountsResponsible for people management, coaching, mentoring and management with assigned delivery team Responsible for hiring decisions for new delivery team hiresManagement of delivery team HR Admin, Sick and Annual leave days on project to maximise efficiencyAnalysis of client project revenue & costs against forecastsManagement and required quality checking of client reportingManagement of escalated client queries and issues