Carmen Martinez Email & Phone Number

Dubai, United Arab Emirates

Dubai, United Arab Emirates

Dubai, United Arab Emirates

• P&L management• Services offer plan• Outreach activities and corporate partnerships organization• Marketing strategy and execution, design campaigns and platforms to showcase content and promotions• Activities and staffing coordination. Leaves calendar, working hours, and term dates design• Customers requests and complaints management• Personal Training business development• CRM systems development and software assessment

Dubai Sports City

• Developed SOPs manual for Customer Service Team. Internal Communication procedures, stock tracking, member’s requests and complaints, quality assurance process, sales audit, team efficiency and effectiveness improvement.• Training staff from Sales, Reception, cashiers and administration• Design the flow for different scenarios to ensure efficiency such as kids enquiries, adult enquiries, cancelation requests, change schedules, payments, Jr members requests, adult requests defining what is needed for every situation and the most efficient effective way to fulfil it• Setup a new registration process for returning members that helped eliminate long waiting times that resulted in more members registering hence increasing the member database for the facility along with high customer engagement• Coordinate Personal Training administration • Responsible for staff schedule to ensure that all areas were well manned in peak and non-peak times• Operated with autonomy to resolve guest queries, strategic business decisions that will positively impact the guest experience• Resolving members complaints diplomatically to avoid escalation keeping the integrity and reputation of the company at paramount• Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals• Cross-trained and backed up other customer service managers• Took ownership of the team productivity and managed work flow to meet or exceed quality service goals

Dubai

I discover my passion for Yoga and decided to share with others, Fit Republik allowed me to develop my knowledge in the field and offered me a platform to grow and evolve as yoga teacher.I design classes for only men, Office yoga, Power yoga, Gentle and Vinyasa flows

Abu Dhabi, United Arab Emirates

Terra Viva is an architectural interior design company with offices in Rome and Los Angeles and a factory in Abu Dhabi. They develop Interior design elements such tiles, sinks, and mosaics in italian marble and traditional terra cota, for private homes and hospitality business all around the world.Some of my responsibilities were:• Tile Collections Development• Sourcing Materials• Installations coordination• Team management

Everet is a real estate photographer based in LA, my responsibilities were supporting photographer and photo editing for the property websites

Los Angeles County, California, United States

Infuse Creative is a PR and online reputation agency based in Los Angeles and focus in entertainment industry clients.Some of my responsibilities were to develop imagery for online presence for clients such as Tom Cruise or Peter Jackson.

Las Vegas, Nevada, United States

Ashba Media is a creative agency based in Las Vegas focused in environment designs and installations for performances and movie props. I designed illustrations and sculpted figurines for several projects.

Seville, Andalusia, Spain

La Banda is a children TV show in the Andalusian Canal Sur.I was responsible to develop crafts for kids suitable for all ages and execute them on camera as well as educate the kids in artistic mediums and creativity.