Carol Leedy, Pmp, Csm, Psm Email & Phone Number

St Louis, Mo 63141, Mo, Us

Irving, Texas, Us

St. Petersburg, Fl, Us

St. Petersburg, Fl, Us

Manage portfolio of projects using a systematic methodology from project initiation through implementation and maintenance, for multiple clients, moving complex legacy functionality to Abila’s web-based (Saas) netFORUM Enterprise association management software (AMS) that is composed of 20+ modules including CRM, Customer Affinity, eCommerce, eMarketing and content management. Develop and implement proposals, project plans and schedules. Manage resources and budgets. Apply technical, theoretical and managerial skills to ensure that efforts are initiated and completed on schedule and within budget. Work with multiple technology integration partners to enhance the functionality and extend the value of the Abila products.

Bethesda, Md, Us

• Manager, Accounting Systems, Financial Information ManagementRitz-Carlton Hotel Company lead for finance systems initiatives. Developed and implemented processes and tools to aid stakeholders in identifying and tracking the activities required for successful systems conversion and implementation. • Project Manager, Project 4Sight, Enterprise Accounting Services Defined and documented requirements, performed gap analysis, and prepared business case and project estimates for enterprise PeopleSoft 8.9 Planning & Budgeting and Cognos implementation. Compiled financial data, performed analysis across brands and divisions, and developed comparative reports to provide accurate and actionable information to executive management and key decision makers. Led effort to design and configure PeopleSoft application security and related processes and integrate with Marriott's Enterprise Directory Service (EDS). • Business Systems Analyst, Corporate Accounting Services-2005 Marriott Global Finance Recognition Stock Award -1999 J.W. Marriott Excellence in Service Award Defined and documented functional requirements and provided expert input into the design, building and operation of scalable software systems. Worked with end-users to define problems and design, develop, test and implement solutions. Utilized Microsoft Excel and Visual Basic for Applications to automate accounting processes and develop custom interfaces to Marriott's PeopleSoft General Ledger. Led Windows XP compliance efforts for 40+ applications. Designed, developed, and maintained a dynamically rendered, data driven Intranet customer support knowledge base for help desk representatives, utilizing Microsoft Front Page 2000, Access, and Active Server Pages. Led Year 2000 compliance efforts for 23 mission critical applications. Applied project management principles including plan and schedule development, activity monitoring and reporting for enterprise solutions.

Washington, District Of Columbia, Us

-1996 Outstanding Service Award, National 4-H SupplyResponsible for the development, coordination, and delivery of all in-house training. Maintained PC training room. Supported network consisting of 8 servers running Novell NetWare 3.x and 4.x, 150 PC workstations operating in a Windows environment, 20+ software applications, a Class C World Wide Web site, and Listserv Hosting of email discussion groups for subscribers nationwide. Assessed the organization’s needs, evaluated systems, and advised senior management. Developed a solution to automate preparation of information systems annual budget. Established and authored monthly information systems newsletter. Represented information systems department on cross functional team tasked with defining and implementing the organization's competency based compensation and performance program.

Alpharetta, Georgia, Us

• Training and Installation Manager - Sales, Marketing, & Catering SystemsSupervised staff of six in providing technical support and training to corporate clients of hotel sales, marketing, and catering software programs. Responsible for the coordination and implementation of all training. Traveled worldwide to install software and train hotel personnel in the use of programs. • Senior Systems Analyst/TrainerFulfilled the duties of the Director of Product Support, when necessary, in addition to Systems Analyst/Trainer responsibilities. Created and maintained report writer data dictionaries for client use with various NGS applications. Responsible for issuing software updates, generating release notes, and tracking version information. Consulted on and tested new product releases for a five product line of hotel sales, marketing, and catering applications interfaced to various word processing and hotel reservations systems.• Systems Analyst/TrainerTraveled worldwide to install and configure software, provide technical support, and train hotel personnel in the use of programs. Provided 24/7 help desk phone support to users of hotel PMS and sales, marketing, and catering systems. Assessed client needs to provide ongoing software solutions. Assisted with program design and testing. Created end-user documentation. Provided pre-sales support and product demonstrations to potential clients.

Amsterdam, Nl

Positions: Manager on Duty, Night Auditor, Reservations Agent, Guest Services Representative, Banquet Server-Holiday Inn Superior Hotel Award - 1989, 1988

Hotel And Restaurant Management

Undergraduate Studies

Diploma, 1983

Education record

Strategic Human Resource Management