Sr. Mortgage Sales Manager
Current• Lead a high-performing sales team, overseeing the successful origination of more than $1 billion in mortgage production during the past five years• Manage a multi-regional team of mortgage officers across 21 branches receiving 10+ Encore awards at the individual and team level• Drive monthly team meetings, performed chair-side coaching, annual reviews, and monthly one-on-ones. Set KPIs to increase customer satisfaction and monitor team performance• Increased lead conversion rate by utilizing a diverse range of prospecting and consulting strategies, including television, professional networking, seminars, telephone contact, and referral follow-up• Recipient of 5-Star Professional National Award Winner, recognized for excellence in client service• Developed operational efficiency by leveraging Salesforce and hotline leading to a turn time improvement