Catherine Clark Email & Phone Number

Mckinney, Tx, Us

United States

Richardson, Texas, United States

• Supports the implementations of cutting-edge software solution for new customers within the healthcare sector.• Assesses market competition by comparing the company's product to competitors' products increasing new customers YoY.• Works with the IT department to test our websites and mobile app, creates and maintains an issue log for the test, escalates any glitches found to the appropriate SME. • Regularly analyzes data and made recommendations for process improvements. Developed operational, and customer solutions through collaboration with internal and external organizations.• Performs trend analysis metrics monitoring to ensure existing systems, tools and processes are executed and would support growth and development for company.• Creates ID Cards that contain policy specific data as well as all federal requirements for each client.• Achieves project deadlines by managing/scheduling/leading flexible staff.• Proposes cost-efficient methods, balanced schedules, and improved performance through strategic workforce management.• Facilitates a satisfactory transfer of control upon project completion to a customer account manager and to customer technical support.

Plano, Tx

• Supports the implementations of cutting-edge software solution for new customers within the healthcare sector.• Tracks projects and consistently manages top tier accounts which delivered increased revenue thus far for the year 2022.• Assesses market competition by comparing the company's product to competitors' products increasing new customers YoY.• Interacts with clients and executes same day problem resolution. Improved relations with existing and prospective customers, saw an increase in customer satisfaction. • Successfully reduced overall software solution project cost in 2020 through a combination of route analysis, and contract negotiation.• Regularly analyzes data and made recommendations for process improvements. Developed operational, and customer solutions through collaboration with internal and external organizations.• Performs trend analysis metrics monitoring to ensure existing systems, tools and processes are executed and would support growth and development for company.• Reviews and analyzes customer goals and expectations, balances competing priorities and requirements, delivers value while ensuring the customer experience and solutions are attained. • Achieves project deadlines by managing/scheduling/leading flexible staff.• Proposes cost-efficient methods, balanced schedules, and improved performance through strategic workforce management.• Facilitates a satisfactory transfer of control upon project completion to a customer account manager and to customer technical support.

Dallas/Fort Worth Area

• Coordinated with departments at Baylor Heart and Vascular Hospital and Baylor Medical Center, scheduled 45+ patients a week for follow ups and tests.• Arranged meetings for 20+ patients a day using programs Allscripts, Virtual Clinic Patient Tracker, and Teleresults. • Spearheaded the launch of a scheduling platform which improved the Doctors and patients’ interactions by avoiding delays. Saw an increase of patient’s satisfaction.• Collaborated with management and the head of cardiology to create structure and flow to the clinic and schedule for the expanding department. • Communicated with patients the details of any exam/test preparation, verify demographic information, and advise of estimate for services. • Analyzed and established the needs of the patients and performing department, while following organization and federal guidelines.• Met operational standards by contributing information to strategic plans and reviews; implementing production, productivity, quality, and patient-service standards; resolving problems.

Dallas/Fort Worth Area

• Counseled clients via phone and in person on the general care for their pets and addressed and resolved any questions. • Implemented efficient and professional administrative and clerical service to colleagues and supervisors; Delivered excellent customer service to external and internal customers.• Cataloged and ordered merchandise, stocked shipments, managed finances, accounts payable, and addressed and resolved client accounts that had overdue balances.• Scheduled and communicated Veterinarians and Vet Techs continuing education courses to maintain certifications.• Coordinated the schedule of surgeries and consults with local specialty hospitals for the pets needing extensive care weekly. • Collaborated side by side with team to assure the proper handling of any issues, concerns, and goals within the company.

Dallas/Fort Worth Area

• Managed 15 employees daily, coordinated and presented new employee trainings.• Publicized event and shelter flyers coordinated offsite shelter events, managed community service and volunteer programs.• Composed and managed the companies Facebook, Twitter, and shelter websites to keep clients up to date with current events happening. • Managed business operations through the calendaring of schedules, promotions, and event management.• Represented the company as the Adopt-A-Pet advocate for CBS 11 News every other week.

Bachelor Of Science - Bs, Business Family And Consumer Sciences/Human Sciences

Degree Concentrations in: Organizational Leadership, Personal Finance and Human Development & Family Studies

Education record