Cavan Jordan Email & Phone Number

Auckland, NZ

Auckland, New Zealand - Saudi Arabia

Melbourne, Australia

Melbourne, Australia

• Responsible for establishing the product management function; recruiting, developing and mentoring a team of 6 people. Formulating the product vision, strategy and roadmap, executing the tactical and strategic product.
• Developed the product strategy focused on market segmentation and life stage marketing to improve customer acquisition, retention and share of wallet. The strategy formed the foundation of the company’s corporate.
• Developed the new energy strategy, outlining opportunities in emerging and new technologies in order to help Momentum envisage the ‘new normal’ and re-imagine the business for the future.
• Developed and launched 3 new products to market, delivering upside of $34m EBIT and 20% churn reduction over 4 years.

Auckland, New Zealand

• Accountable for strategy development and execution of the Spark Wi-Fi network. Led a team of 13 employees, consisting of software developers, hardware engineers, project managers, network capability experts, and data.
• Led the development, commercialisation and launch of the first and only Telco based Wi-Fi proposition in NZ: - 1,200 site Wi-Fi network used by over 850,000 Spark customers annually and over 200,000 unique users per.
• Recognised for strong thought leadership and successfully building a high performing teams; my team expanded to include the newly formed Spark capabilities team of 5 network experts. The objective was to embed agile.
• Achieved one of the highest manager feedback score from the team; 4.85 out of 5.

Auckland, New Zealand

• Responsible for developing the roaming strategy and roadmap; defining a creative vision and action plan, researching the market through quantitative data, analytics, research reports, market trends and statistics to.
• Managed the development and launch of mobile roaming app.
• Developed and coded a tool for monitoring data roaming usage, saving $300K NZD annually.
• Initiated best practice policies and guidelines to enhance customer experience - subsequent drop in support calls from daily average of 237 to 16 over 3 months.

Auckland, New Zealand

• Responsible for defining and managing data propositions for mobile; smartphone and tablets. Developing and taking value added services, security services and applications into market; QoS based propositions and.
• Developed, and led the project team to launch a world first initiative in the industry called Flexi Data and Data Angel Overseas. This remains one of the leading mobile propositions and greatly surpassed expectations.
• Recipient of the Vodafone Way Heroes award in 2013 for outstanding achievement and contribution to the company’s success. Only 1 person per country is selected each year.
• Successfully launched NZ’s first fully subsidised iPad proposition for business and consumer segments.

• Accountable for managing the mobile broadband £120M P&L, defining and delivering key strategies to move beyond data into new business development areas. Defining and executing market leading data propositions, value.
• Negotiated BT Openzone Wi-Fi access agreement (810 Terabytes over 3 years) for Vodafone customers.
• Designed and launched ground-breaking seamless offload to BT Openzone Wi-Fi (WISPr and EAP-SIM) using RADIUS server authentication. First UK operator to offer seamless offload to Wi-Fi.
• Successfully launched iPad proposition to market for Vodafone UK.

London, United Kingdom

• Responsible for developing differentiated, insight driven segmented propositions that deliver fandom for connected devices and driving O2’s new product development strategy for TV, gaming, content, fibre and data.
• Developed award winning laptop and netbook mobile broadband proposition: - winning which.co.uk’s ‘Best Technology Service Provider’ (2010). - winner in 10 out of 11 categories uSwitch (2010). - 8% increase in mobile.
• Developed and launched differentiated laptop and netbook MBB proposition, achieving 65,000 unit sales and a best in class customer laptop user experience. Reduced industry average call rate from 40% to sub 1%.
• Developed VBA based monitoring product life cycle, growth and decline, and product performance tool.

Auckland, New Zealand