Chandra Kumar Email & Phone Number

• Managing the end-to-end program lifecycle management of various applications like Deutsche Bank, Trust Plutus Wealth, Investor AI, TVS Insurance, World Vision; monitoring the activities related to Product/App Vision, Roadmap, and Go-To-Market Strategy• Monitoring multiple projects like Deutsche Bank, Trust Plutus Wealth, Investor AI, TVS Insurance, World Vision from conceptualization and visualization to technology mapping and final delivery• Administering project progress as per scheduled deadlines for various tasks and taking necessary steps for ensuring completion within time and effort parameters• Performing planning, scheduling, and coordination with internal & external partners to ensure execution of projects as per the defined technical & functional specifications • Working towards mapping requirements & providing the best solutions for evaluating & defining the scope of the project and finalizing project requirements• Assisting in identifying & monitoring monthly metrics & KPIs, ensuring adherence to operational standards and consistently applying them; monitoring escalation processes to ensure that SLAs are achieved within the promised timeline• Providing overall leadership to the entire Project Team of 22 individuals, while managing deliverables of the functional team leaders• Analyzing bottlenecks in the process and designing and implementing process improvement initiatives to reduce cost by proper budgeting & establishing relevant controls across operations.• Tracking team performance through review of weekly reports, identifying areas of improvement, and sharing best practices• Developed a successful buyer journey & become the Specialist point of contact for each client that is required to establish a strong business relationship.• Managed the project team of 22 to implement the projects• Resolved complex client problems & disputes in a professional manner• Coached and supported team of 22 members to help them meet departmental goals• Kept records and documentation of client interactions for training purposes• Created weekly & monthly departmental reports to determine whether KPIs are being met and where there is room for improvement.• Coordinated internal projects and determine the best utilization of resources to increase productivity• Developed strong professional relationships with decision-makers and key stakeholders, working alongside colleagues & ensured a seamless delivery of Business-as-Usual activities, mitigating contraction churn and cancellation

Listed skills include Management, Microsoft Office, Powerpoint, Microsoft Excel, and 13 others.