Charles Shipley Email & Phone Number

Hackettstown, Nj, Us

Piscataway, New Jersey, United States

Manage the daily operations of the Service/Repair Department, Advanced Exchange Department and the HLM (Hardware Lifecycle Management) Department. Direct 15 Technicians that deliver “Best in Class” customer experience, meeting customer SOPs, and maximizing efficiency and productivity.

Parsippany, Nj

Coordinating project schedules, resources, equipment, and information for a Windows 10 Upgrade for the largest healthcare provider in Texas and a deployment project for the fourth largest cooperative in the US. Liaising with clients to identify and define project requirements, scope and objectives. Ensuring that clients’ needs are met as the project evolves with a staff of 65 technicians.

Parsippany, Nj

Develop and enhance strategic business partnerships by fully engaging and building trust with clients' key decision makers to drive client retention and improve loss prevention. Liaison between client and ADP, serving as an empowered internal client advocate. Managed client satisfaction and retention. Participate in client HR strategic planning meetings and facilitate on best practices to achieve HR and corporate goals.

Hackettstown, Nj

An IT services company that engineers, deploys, and manages client companies’ internal mobile and wireless technology. I developed and directed policies, processes, and systems to maximize employee performance. Managed recruiting, hiring, training, performance metrics, termination, benefits management, and company communications.

Somerville, Nj

Relationship manager to corporate, educational and government accounts, e.g., Hewlett Packard, IBM, and National Service Network. Directed technical service activities of 15 field technicians for customers for the Mid-Atlantic and New England Regions. Supervised six administrative support associates for customer sales / service inquiries, and logistics. Managed 14 people in the physical distribution and configuration activities for a 25,000 square foot fulfillment center. Managed recruitment and supervision of computer technicians for computer upgrades and customization to customers’ PC’s prior to shipping.