Chloe Phillips Email & Phone Number

United Kingdom

London Area, United Kingdom

Remote

Scotland, United Kingdom

• Advised customers as first point of contact for e-mail based enquiries • Met hourly targets and kept to deadlines, solving enquiries through different computer systems • Maintained a polite and professional manner when replying to customers and team members alike, as well as keeping strict confidentiality when discussing orders • Entered data into system to keep complete and detailed records up to date to ensure easy resolution further down the line • Learned… Show more • Advised customers as first point of contact for e-mail based enquiries • Met hourly targets and kept to deadlines, solving enquiries through different computer systems • Maintained a polite and professional manner when replying to customers and team members alike, as well as keeping strict confidentiality when discussing orders • Entered data into system to keep complete and detailed records up to date to ensure easy resolution further down the line • Learned quickly and efficiently the different processes and systems used to become an efficient worker within the temporary timeframe Show less

Dunfermline, Scotland, United Kingdom

• Handled sensitive data and continuously practised customer and client confidentiality • Adapted to constant change made to information, processes, and systems, necessitating keeping up to date with the latest changes • Implemented strategies to improve customer experience and efficiency as discussed and agreed upon in development meetings • Conducted myself in a professional manner both when speaking to team members and individually on the phone to customers, ensuring to… Show more • Handled sensitive data and continuously practised customer and client confidentiality • Adapted to constant change made to information, processes, and systems, necessitating keeping up to date with the latest changes • Implemented strategies to improve customer experience and efficiency as discussed and agreed upon in development meetings • Conducted myself in a professional manner both when speaking to team members and individually on the phone to customers, ensuring to relay information in a concise yet efficient way • Listened to the customers issue carefully and took notes to reduce need for repetition and solve problem as quickly as possible • Collaborated with team members in order to provide a more cohesive and consistent service to customers across the board • Gathered feedback from colleagues and acted as representative for team to suggest improvements to systems, processes and protocols • Utilised various systems such as Microsoft Excel and Word, as well as personalised company systems for the purposes of customer verification and query solving Show less

Dunfermline, Scotland, United Kingdom