Christopher Cox Email & Phone Number

Round Rock, Tx, Us

Austin, Texas Area

• Assist in transition of information systems from SEDL to AIR• Provide hardware and software installation, configuration, and usage support to end users on Mac OS X and Windows computers using Jamf Pro and BMC Asset Core.• Create and modify Active Directory accounts for new hires and existing users.• Provides audiovisual equipment support for meetings and presentations using Adobe Connect, GoToMeeting and Microsoft Skype For Business.• Provides mentoring and coaching to users to ensure successful implementation of technology.

Austin, Texas

• Administer and maintain user accounts for Microsoft Office 365, Google Apps for nonprofits, Microsoft Active Directory.• Oversee purchasing of hardware and software for IT infrastructure and employees from Apple, Dell, Adobe and other vendors.• Manage/audit software licensing for SEDL• Assist in transition of information systems from SEDL to AIR• Complete all tasks outlined in the Network Specialist Position.

Austin, Texas

• Provides hardware and software installation, configuration, and usage support to end users on Mac OS X and Windows computers using Apple Remote Desktop, Carbon Copy Cloner and Microsoft Active directory.• Provides maintenance and support for HP printers and Lanier copiers, Apple iOS devices, and various computer peripherals.• Provides audiovisual equipment support for meetings and presentations using Adobe Connect, Web Ex and Microsoft Lync.• Provides mentoring and coaching to users to ensure successful implementation of technology.

Shreveport, Louisiana

• Used Process-Based Management to oversee the implementation of PioneerACMS software• PioneerACMS is a software management tool marketed towards Skilled Nursing Facilites for documentation of a resident’s medical record• Managed relationship for 20+ new and existing clients, including scheduling, training, and general support• Provided on-site training for new clients and organized training schedules for staff sizes ranging from 25 to 300 people• Assisted new clients in transitioning from a paper workflow to a new computerized workflow within PioneerACMS• Coordinated travel accommodations for an implementation team of 2-6 members• Tracked support issues in Microsoft CRM software• Created company policies and forms using Adobe Indesign CS5.5 and Acrobat Pro X• Installed new wireless networks for hosting software client using Dell Servers, Laptops, Cisco Aironet 1200 Series Access Points, Cisco Switches

Master'S Degree, Information Managment

Bachelor'S Degree, Computer Information Systems