Chris Ledbetter Email & Phone Number

Atlanta, Georgia, United States

Provide expertise in the implementation and support of our internal and external client information technology (IT) programs. Including, but not limited to, supporting managed services team engagements; Configure, install, and manage various Windows Server and Active Directory deployments; Perform testing and troubleshooting of network equipment; Participate in the development of reports, analyses, and team presentations; Perform surveys of existing client systems with an emphasis on… Show more Provide expertise in the implementation and support of our internal and external client information technology (IT) programs. Including, but not limited to, supporting managed services team engagements; Configure, install, and manage various Windows Server and Active Directory deployments; Perform testing and troubleshooting of network equipment; Participate in the development of reports, analyses, and team presentations; Perform surveys of existing client systems with an emphasis on data-gathering and potential system improvement, cost reduction, and operational efficiencies; Share technical knowledge and expertise with peers – exhibit a positive attitude, exchanging ideas, concepts, and processes that create a strong team approach to problem-solving and client solutions Show less

Marietta, Georgia, United States

Provide user support for computer hardware, software and peripherals; identify and resolve problems to restore service to the user in a timely manner; design new or modify existing configurations to meet users' needs.Troubleshoots end-user problems; responds to initial on-site requests for assistance and resolve problems; escalate problem to vendors or other personnel as appropriate; ensures continual operations of customer's hardware and software; utilize diagnostic tools and other… Show more Provide user support for computer hardware, software and peripherals; identify and resolve problems to restore service to the user in a timely manner; design new or modify existing configurations to meet users' needs.Troubleshoots end-user problems; responds to initial on-site requests for assistance and resolve problems; escalate problem to vendors or other personnel as appropriate; ensures continual operations of customer's hardware and software; utilize diagnostic tools and other resources as appropriate.Review and analyze computer hardware and software functions and operations; identifies deficiencies, modifications and upgrade needs. Show less

Marietta, Georgia, United States

• Processed citizens’ emergency and non-emergency inquiries: Understood nature of citizens’ concerns, assigned levels of priority, and organized citizens’ information into the CAD.• Maintained an unbiased and empathetic demeanor when dealing with disgruntled and/or emotional citizens, high-stress circumstances, and high call volumes.• Prior to dispatching a call, verified all submissions by comparing the nature of the call to the assigned signal and priority level; interpreting… Show more • Processed citizens’ emergency and non-emergency inquiries: Understood nature of citizens’ concerns, assigned levels of priority, and organized citizens’ information into the CAD.• Maintained an unbiased and empathetic demeanor when dealing with disgruntled and/or emotional citizens, high-stress circumstances, and high call volumes.• Prior to dispatching a call, verified all submissions by comparing the nature of the call to the assigned signal and priority level; interpreting jurisdictional boundaries using GIS/mapping software; and collecting any additional information deemed necessary for accurate dispatch.• Dispatched officers to, notified sergeants of, and liaised with appropriate jurisdictions, agencies and persons regarding specific events.• Fulfilled field-initiated officer requests: NCIC/GCIC checks of warrants, stolen goods and missing persons.• Acknowledged all radio traffic for consistent awareness of field personnel location and safety.• Observed all additional policies, procedures and protocols in accordance with national, state, county and departmental expectations. Show less

Euegen Oregon

Performs a wide variety of office assistance, support and general clerical work including typing, filing, proofreading, checking, recording information, answering the telephone and assisting the public in person. • Prepares, reviews and proofs documents for accuracy; makes necessary corrections; sorts and files documents and records according to predetermined classifications between the DA’s Office and the courts.• Inputs data and information within the department’s case management… Show more Performs a wide variety of office assistance, support and general clerical work including typing, filing, proofreading, checking, recording information, answering the telephone and assisting the public in person. • Prepares, reviews and proofs documents for accuracy; makes necessary corrections; sorts and files documents and records according to predetermined classifications between the DA’s Office and the courts.• Inputs data and information within the department’s case management system, Prosecutor by Karpel (PBK).• Compiles various court dockets and facilitates communication between the DA's office and the courts on cases being tried.• Prepares Evidence discovery for dissemination to defense attorneys for cases currently being tried by the District Attorney's office. This includes PDF documentation of police reports, supplemental reports and lab reports, pictures and videos obtained by witnesses and law enforcement, and various other documentation and media intended to be used as evidence. The information is compiled and sent via mail or electronically through the department's case management system, PBK. Show less

Cobb County, Ga

• Supervises and assists staff in the updating of CAD (Computer-Aided Dispatch) software to reflect new streets, address corrections, and police and fire zone jurisdictions.• Oversees provisioning, trouble shooting, reporting issues, and updating of CAD and CAD mobile (MDC’s) and ARL (Automatic resource locator).• Oversees trouble shooting, reporting, and monitoring progress of issues and maintenance on the 911 phone system, (Intrado Viper) including Text to 911 and ACD (Automatic call… Show more • Supervises and assists staff in the updating of CAD (Computer-Aided Dispatch) software to reflect new streets, address corrections, and police and fire zone jurisdictions.• Oversees provisioning, trouble shooting, reporting issues, and updating of CAD and CAD mobile (MDC’s) and ARL (Automatic resource locator).• Oversees trouble shooting, reporting, and monitoring progress of issues and maintenance on the 911 phone system, (Intrado Viper) including Text to 911 and ACD (Automatic call delivery).• Point of contact for Property Management for reporting issues and maintenance for UPS, Generators, HVAC, and Electrical.• Oversees the maintenance of Accountable equipment list for the department.• Coordinates task and assignments for assigned IS personnel.• Oversees the administration of the Mass Emergency Notification System (Swift911) for internal and external customers. Maintains the call-out and paging lists for all Specialty Teams and Groups.• Attends Quality Assurance meetings for Fire and Police to address issues or needs.• Project Manager for new incoming technology projects.• Participate in monthly status meetings for CAD/Mobile to review open cases.• Responds to phone calls from County residents regarding reconciliation of their phone numbers with their street addresses.• Carries out supervisory responsibility for staff in accordance with County policies, procedures and applicable laws including training in job skills; planning, assigning and directing work; appraising performance; addressing complaints and resolving problems.• Meets regularly with department managers to determine what augmentation of data is needed for the mapping and/or CAD systems.• Maintains geographical data for purposes of public safety and records management.• Oversees the training and instruction of entry-level staff in department policies and procedures, tools and methods, and applicable laws and regulatory standards. Show less

140 N. Marietta Pkwy, Marietta Ga. 30060

• Monitor the CAD system for the center on a daily basis as well as monitor additional equipment used in day-to-day operations, to include the radio system, phone system, school alarm board, and hardware components of each system.• Determine appropriate solutions to any issues that arise, to include making minor repairs or turning issue over to appropriate vendors able to solve larger issues.• Monitor reporting and maintenance on the Intrado Viper 911 phone system, including newly… Show more • Monitor the CAD system for the center on a daily basis as well as monitor additional equipment used in day-to-day operations, to include the radio system, phone system, school alarm board, and hardware components of each system.• Determine appropriate solutions to any issues that arise, to include making minor repairs or turning issue over to appropriate vendors able to solve larger issues.• Monitor reporting and maintenance on the Intrado Viper 911 phone system, including newly installed Text to 911 and Automatic Call Delivery (ACD) System.• Keep up-to-date records of personnel for Motorola Premier One CAD, phone log-ins, CIN page groups, MDC log-ins and CodeRED Emergency Notification System. Maintain CAD’s Ready Reference.• Train all new hires on how to operate the CAD during their classroom training, also teach during train-the-trainer classes held for interested operators.• Maintain records of distributed equipment and headset inventory, as well as all additional accountable equipment for department.• Coordinate with all user agencies on their specific agency needs and requires and make CAD and equipment modification as permitted to accommodate such needs.• Maintain databases for incident types, status codes, dispositions and vehicle configurations in CAD.• Order and install new software and hardware (monitors and consoles) when upgrades are necessary.• Support the 911 Analyst and Senior 911 Analyst responsible for MSAG oversight and other additional GIS and IS departmental needs as they arise. Show less

Marietta, Ga

• Processed citizens’ emergency and non-emergency inquiries: Understood nature of citizens’ concerns, assigned levels of priority, and organized citizens’ information into the CAD.• Maintained an unbiased and empathetic demeanor when dealing with disgruntled and/or emotional citizens, high-stress circumstances, and high call volumes.• Prior to dispatching a call, verified all submissions by comparing the nature of the call to the assigned signal and priority level; interpreting… Show more • Processed citizens’ emergency and non-emergency inquiries: Understood nature of citizens’ concerns, assigned levels of priority, and organized citizens’ information into the CAD.• Maintained an unbiased and empathetic demeanor when dealing with disgruntled and/or emotional citizens, high-stress circumstances, and high call volumes.• Prior to dispatching a call, verified all submissions by comparing the nature of the call to the assigned signal and priority level; interpreting jurisdictional boundaries using GIS/mapping software; and collecting any additional information deemed necessary for accurate dispatch.• Dispatched officers to, notified sergeants of, and liaised with appropriate jurisdictions, agencies and persons regarding specific events.• Fulfilled field-initiated officer requests: NCIC/GCIC checks of warrants, stolen goods and missing persons.• Acknowledged all radio traffic for consistent awareness of field personnel location and safety.• Observed all additional policies, procedures and protocols in accordance with national, state, county and departmental expectations. Show less

Carrollton, Ga

Trained technician whose responsibilities included the continuing operation of a processing line tasked with packaging of food product. In charge of training and supervising employees assigned to the processing line. Tasked with gathering samples of product and testing them to meet quality assurance guidelines. This was achieved by entering the data collected into the computer using the company’s Integrated Process Model (IPM) date processing program and adhering to the procedures assigned to… Show more Trained technician whose responsibilities included the continuing operation of a processing line tasked with packaging of food product. In charge of training and supervising employees assigned to the processing line. Tasked with gathering samples of product and testing them to meet quality assurance guidelines. This was achieved by entering the data collected into the computer using the company’s Integrated Process Model (IPM) date processing program and adhering to the procedures assigned to assuring quality. Other responsibilities included simple maintenance of all plant machines to ensure efficiency and safety. Show less

Kennesaw, Ga

Best Buy #501 – Kennesaw, GA.Assisted in all aspects of customer service, including but not limited to; processing transactions, up-selling service plans and warranties on various products and selling digital subscription plans. Assisted in training new employees to operate registers and learn proper cash handling and selling techniques. Cross-trained in handling returns and exchanges as well as resolving various other customer issues and complaints, reviewed financing options with… Show more Best Buy #501 – Kennesaw, GA.Assisted in all aspects of customer service, including but not limited to; processing transactions, up-selling service plans and warranties on various products and selling digital subscription plans. Assisted in training new employees to operate registers and learn proper cash handling and selling techniques. Cross-trained in handling returns and exchanges as well as resolving various other customer issues and complaints, reviewed financing options with customers and pre-approved them for lines of credit and other attached services. Contributed to the development of a new front-end specialist position. This position managed the CSRs, assisted the returns/exchanges department and was responsible for all front-end administrative duties. Most importantly they handled all cash transactions and the safe, to assure the company’s bottom line. Show less

Small Business Administration/Management

Studied towards achieving a small business certification

High School Diploma, Fine Arts Seal, Technical Seal