Christopher Kline Email & Phone Number

United States

Christian Apparel with Purpose, Merchandise with meaning: Live it! Wear it! Share it!

Greater Minneapolis-St. Paul Area

Supervise/manage the operations and activities of 19 Customer Support Technicians and Four Telecom Technicians in order to provide Tier 1 and Tier 2 level computer support to end users within standardized guidelines and with professionalism. I plan, assign, and review work of assigned personnel on a daily basis for adequacy, timeliness, and compliance with established standards. I coordinate, integrate, and deliver new technology and/or implementation strategies for newly assigned or initiated facility projects. Assist with defining requirements; systems, and equipment in the area of IT support services. Currently support over 5000 users spanning 22 facilities. I provide IT and communications advice to decision makers in setting program goals and establishing priorities to support the organizational mission. Use remote desktop technologies such as MS Lync, Remote Desktop Connection and PC remote control to accomplish offsite support. I apply my experience from working with diverse group dynamics to focus people on projects, and issues relevant to the work environment and use logical alternatives to solve complex or sensitive technological and personnel problems where precedents do not exist. Since appointment I have standardized our weekly meeting format, added structure to the way we manage projects and redefined the performance appraisal using S.M.A.R.T (Specific, Measurable, Attainable, Realistic, Timely) goals in order to clearly define relevant, measurable work objectives.

Greater Minneapolis-St. Paul Area

Provide a high level of customer service by resolving customer support issues within standardized guidelines and with professionalism.Primary Responsibilities: Work closely with Network Administrators and IT staff on network projects. Support and maintain MS Windows and Exchange environment.Maintain client user accounts across multiple systems. Provide close network monitoring for security and operational stability. Installation, configuration and support of end user devices.Maintain technical and procedural documentation for network configuration standards and installation procedures. Provide hardware repair for all systems and coordinating warranty issues through vendors. Perform other duties and projects as assigned.

Support network infrastructure and server environment, this includes configuring, installing, maintaining, reporting on and upgrading hardware, software and peripherals in a physical and virtual environment. Experience with the following technologies: MS server (AD, Exchange, SharePoint, SQL), VMWare virtualization, Local area and wide area networking, Firewalls and VPN, NAS/SAN technologies and VoIP telecommunications. Provide a high level of customer service by resolving customer support issues within standardized guidelines and with professionalism.Primary Responsibilities: Work closely with the other Network Administrators and IT staff on server and network projects. Support and maintain MS Windows and Exchange environment including 3rd party antivirus and anti-spam servers on three separate networks.Maintain client user accounts across multiple systems. Provide close network monitoring for security and operational stability. Installation, configuration and support of the tactical server, network and VoIP infrastructure. Maintain technical and procedural documentation for server and network configuration standards and install procedures. Provide hardware repair for all systems and coordinating warranty issues through vendors. Perform other duties and projects as assigned.

Rosemount, Mn

Responsible for the management, resource forecasting, and appropriate execution of a training budget in excess of $2.5 million. I produce Annual Budget Guidance for Major Subordinate Commands (MSC), conduct monthly reviews/audits on ten unique accounts, and submit monthly/annual budget requirements to the J3 (State Level) Program Manager. I prepare budget expenditure and unfunded requirement reports for monthly Program Budget Advisory Committee (PBAC) meetings conducted with the J3 and host quarterly working groups with MSCs. I assess/forecast unfunded requirements and present to the G3 actual for recommendation of approval or disapproval.

Rosemount, Mn

Responsible for the development and implementation of training plans, procedures, reports and assessments for the G2 (Intelligence) section consisting of 100 plus individuals. I ensured training was conducted in accordance with Army training doctrine. I coordinated, scheduled and secured the use of training facilities, ranges, and billets for annual training and inactive duty training. I resolved any problems in arrangements and services related to training.I was responsible for the management and execution of the Foundry Program budget in excess of $100,000.00. I had direct oversight of two major subordinate commands and two divisional brigade Foundry Managers. I am the approving authority for all training matters related to the Foundry Program.

Rosemount, Mn

Responsible for the development and implementation of training plans, procedures, reports and assessments for a Battalion sized element consisting of 500 plus individuals. I ensured training was conducted in accordance with Army training doctrine.I coordinated, scheduled and secured the use of training facilities, ranges, and billets for annual training and inactive duty training. I resolved any problems in arrangements and services related to training.

Greater Minneapolis-St. Paul Area

Served as the Education Services Branch Chief on Incentives and Education Benefit programs. Interpreted policy and provided procedural guidance to commanders, supervisors, staff members and individual military members. Responded to correspondence (general, other agency, congressional, etc) regarding military personnel issues.Performed supervisory duties which included assigning and reviewing work on a daily, weekly, or monthly basis; assured that production and accuracy requirements were met; approval of leave; minor disciplinary actions; and identify training needs. Provided training, direction, information and/or counseling to the Incentives and Education Services Section staff. Ensured regulatory compliance regarding incentives and education benefit programs.I network with colleges and other education organizations to help service members maximize their education benefits.I was responsible for the management of a State budget of $10 million dollars, Federal Tuition Assistance (FTA) budget of $4.5 million dollars and an Incentives program of $24 million dollars. I co-facilitated a partnership with the Colleges and Universities of MN to streamline the Federal Tuition Assistance (FTA) application process. I designed, built and published a successful education and incentives website. I helped facilitate a permanent FTA Manager position in the education services section.

Bachelor Of Arts (Ba), Human Services, Counseling & Crisis Intervention

Associate Of Arts (A.A.), Liberal Arts And Sciences/Liberal Studies