Senior Program Manager
CurrentIn summary, my role within the Business Transition Services team entails overseeing the refinement of IT integration processes, managing diverse projects, evaluating requirements, fostering client relationships, ensuring cost-effective solutions, monitoring budgets, establishing plans, collaborating with vendors, and conducting comprehensive project closeouts. Details include:> Optimizing and consolidating internal systems impacted by past mergers and acquisitions, I contribute to a more streamlined and efficient organizational structure. This results in enhanced productivity, improved collaboration, and a better user experience for staff who rely on these systems.> Enhancing the documentation of processes and workflows pertaining to IT integration, specifically addressing the intricacies and challenges brought about by mergers and acquisitions. > Taking the lead on multiple projects within the Centene/WellCare IT Integration Portfolio, each with unique complexities. > Evaluating and assessing business and technical requirements, project timelines, and costs. > Nurturing client relationships by actively engaging with stakeholders, capturing their requirements, and effectively communicating project expectations, progress, and outcomes. Through open and transparent communication, I foster trust, manage expectations, and ensure that client needs are met.> Ensuring the technical solutions aligned with the business objectives while maintaining a favorable cost/benefit ratio. > Conducting thorough project closeout procedures, which include summarizing project results, expenses, and lessons learned. These insights are stored within SharePoint, ensuring that valuable knowledge is captured and can be utilized for future reference, enabling continuous improvement.