Chris Reed Email & Phone Number

Norman, OK, US

Norman, Oklahoma, United States

Norman, Oklahoma, United States

Dallas, Texas, United States

Accountable for renewals, expansion, and advocacy of the enterprise customer base. Part of Customer Success organization that consistently delivered best in class renewal, net renewal, and NPS resultsBuilt out (and then performed) new customer outcomes manager role from the ground up, defining the outcomes management program deliverables, processes, and.

Dallas/Fort Worth Area

• Domain Leader for the Dayforce vertical responsible for resource allocation and solution oversight for the WFM domain.
• Develop and implement continuous improvement of implementation best practices and standard operating procedures within the Dayforce vertical, shortening project timeframes, while still ensuring proper solutions for the.
• Leverage professional experience to cultivate junior team members and instill an improved leadership culture
• Lead the design and implementation of enterprise software solutions for multiple customers simultaneously

Houston, Texas Area

• Manage the configuration and implementation of creative enterprise software solutions to solve customers’ business problems
• Develop and maintain the long term success of customers through holistic customer service and implementation management
• Document business requirements and design solutions in order to deliver on customer-specific KPI’s
• Collaborate with customers and development team to define and design new product enhancements within our product portfolio
• Utilize Agile project methodology to ensure customer project satisfaction with a commitment to integrity and communication

Houston, Texas Area

• Configure and implement enterprise software solution allowing clients to leverage their data for better decision making
• Facilitate implementation and development of a mass price change solution for a Fortune 50 client, allowing them to phase out their legacy system and streamline their pricing process
• Collaborate with customers and internal development team to define and design new product features within our product suite
• Document business requirements and design solutions in order to deliver on customer-specific KPI’s
• Utilize Agile project methodology to ensure customer project satisfaction with a commitment to integrity and communication

Rogers, AR

• Support the Wal-Mart Snacks Sales Team by tracking, analyzing, and interpreting sales data from proprietary databases
• Recommend new pricing strategies to Wal-Mart’s buyer based on analysis of regional and individual SKU data
• Improve Kellogg’s sales performance by over $2 million by tailoring product orders to fit supply chain constraints
• Participate in new product development and launch coordination
• Saved Kellogg’s $500,000 thus far by correcting new product launch deployment errors
• Grow Kellogg sales by alerting field sales representatives to seasonal opportunities

Blanchard, OK

• Performed mineral title analyses and created mineral ownership reports for Oil & Gas industry clients
• Promoted to managing and overseeing other brokers' ownership reports
• Managed and developed other brokers through review and feedback processes

Sooner Mall - Norman, OK

• Experience gained concurrently during undergraduate studies
• Promoted from entry level team member to shift manager after one month
• Responsible for entire store during shift
• Delegated, led, and motivated team members to perform and exceed store goals

• Planned two international student mission trips, including trip goal setting, NGO coordination, travel planning, and finances
• Trained and mentored team members on culture differences, leadership skills, fund raising, and stress management
• Led students building a rainwater reservoir on a remote island in Cambodia; cut normal construction time in half
• Inspired team members to develop relationships with children in the Dominican Republic through physical therapy, teaching English, and playing sports

Master Of Business Administration (Mba), Marketing, Graduate

Bachelor Of Business Administration (Bba), Finance, Energy Management