Christian Munk Email & Phone Number

Lake Mary, FL, US

Lake Mary, Florida, US

• Managed and deployed a wide array AWS Cloud products. (EC2/EBS/S3/IAM/RDS)
• Participated in biweekly on call rotation utilizing PagerDuty and Salesforce where support wasprovided 24/7 for critical incidents.
• Provide troubleshooting support to QA/DevOps teams to resolve issues with customer IaaS andSaaS environments.
• Provisioned IAM for various cloud environments including Production, Staging, Developmentinside of Active Directory.

Lake Mary, Florida, US

• Assisted clients with troubleshooting Finance Enterprise system and security errors.
• Created knowledge-based articles to better provide easier solutions for internal and external use.
• Knowledge of system logs to find anomaly or errors.
• Managed user security through MMC console and Active Directory.

Stamford, Connecticut, US

• Assisted customers with basic internet, television, and phone troubleshooting.
• Achieved highest customer satisfaction in post call surveys by understanding the needs of the customers, and quickly identifying their problem, and resolving the issue.
• Well versed in explaining billing, and answering billing related questions.
• Member of special team designed to raise moral of employees, assisted in organizing employee events for the contact center.

Dallas, Texas, US

• Configured Windows servers, services, enterprise software, firewalls, anti-virus, Windows sharing and security permissions.
• Achieved highest TNPS thresholds every month by understanding each client’s software and network needs, communicating the solution, and minimizing downtime.
• Mentored other agents by observing calls and having new agents shadow me. Provided coaching and feedback on how to more efficiently troubleshoot and build rapport with customers.