Senior Director Of Consulting Services & Principal Professional Services Consultant
Current- Built and established a new consultative services team and related service offerings, growing sales by 700% in the first year. - Established cross-functional practices across the Lucid business to drive excellence when working with customers, creating a crazy high NPS of 60 and CSAT of 4.85.- Partnered with Sales to create and pitch services packages that de-risked investments for customers, closed deals, increased engagement, and reduced churn. - Mentored and coached consultants, sales reps, customer success managers, and others in innovation, Agile, and consulting to drive value for customers and grow ARR.- Experimented and delivered 9 new services to the portfolio, using a data and customer driven approach to focus our services portfolio on the most valuable opportunities to use services to drive ARR.- Personally executed on strategic engagements with C-Suite contacts, ensuring strong alignment and an outcomes focus.
