- Built and established a new consultative services team and related service offerings, growing sales by 700% in the first year. - Established cross-functional practices across the Lucid business to drive excellence when working with customers, creating a crazy high NPS of 60 and CSAT of 4.85.- Partnered with Sales to create and pitch services packages that de-risked investments for customers, closed deals, increased engagement, and reduced churn. - Mentored and coached consultants, sales reps, customer success managers, and others in innovation, Agile, and consulting to drive value for customers and grow ARR.- Experimented and delivered 9 new services to the portfolio, using a data and customer driven approach to focus our services portfolio on the most valuable opportunities to use services to drive ARR.- Personally executed on strategic engagements with C-Suite contacts, ensuring strong alignment and an outcomes focus.

- Achieved above average instructor scores (top percentile) while teaching the Computer Science & Engineering 170 course "Technical Teamwork" (online version), instructing students on effective mindsets and behaviors when working individuals, within teams, and across organizations. - Built values-focused leaders through a variety of case studies, each discussed and applied in online discussion boards and live Forums. - Integrated Lucidspark into the course to create multiple forms of engagement in an online Forum, deeply engaging all students across learning styles.- Influenced the future direction of the live and online course and led the cohort of online instructors

- Sharing industry insights into Product leadership, particularly as it has to do with navigating Hybrid and Remote challenges when leading product teams and developing new products and services

Advised conferences like the Back End of Innovation conference on content, strategy, and approach. Recommended speakers from broad network of innovation, design, and product experts.

Advised conferences like the Back End of Innovation conference on content, strategy, and approach. Recommended speakers from broad network of innovation, design, and product experts.