Seasoned professional responsible for all aspects of service operations, duties include effectively managing SPSI, profitability, employee satisfaction, client satisfaction, marketing, CP repair order growth, development of internal talent to prepare for future growth within the company, maintaining facility to the highest standards, development of teamwork, etc-Certified Toyota Service Manager-Expert level-Presidents Award each year with Toyota-Held top 10(or better) spot out of 178 dealers in customer satisfaction through Southeast ToyotaSpecialties: Strong Negotiating Skills Dedication to Total Customer Satisfaction Employee Retention Customer RO growth Expert on Reynolds & Reynolds PC programExpert in Reynolds Ignite Reynolds Ignite SSK tablet Raising the bar every month!

2003 to 2008 Service department consultant. My job was to sale all service and repairs to the customer, all warranty claims, and dispatch work to technicians.2008 to 2010. Parts Department Retail and Wholesale sales. My job was to stay connected with our wholesale customers and insure they are getting top notch service and finding new customers to increase salesI had achieved Platinum Level in Service dept sales and Silver Level in the Parts dept. In the almost 7years at Honda Cars of Hickory I have helped Parts and Service grow from a $102k monthly average to $200k plus per month sales. My customer service survey average 92.3%

1999 to 2000 Service Department Greeter. My job included greeting the customer, getting basic information for the service advisor, some shuttle service, and odd jobs. 2001 to 2003 Assistant Service Manager. My job included that of a service advisor, all warranty claims, handling customer concerns. Also dispatching all work to technicians and supervising their work