Christopher Brown Email & Phone Number

New Haven, Ct, Us

New Haven, Connecticut, United States

The IT Director for the New Haven Board of Education is responsible for overseeing the strategic planning, implementation, and management of the district’s information technology infrastructure. This role involves leadership in technology planning, budgeting, and operations to support the educational and administrative functions of the district. The IT Director will ensure that the district’s technology initiatives align with educational goals, enhance learning environments, and improve operational efficiency.

United States

New Haven, Connecticut

• Supervisor of a team of helpdesk support technicians supporting the operations and services for the City of New Haven’s elected officials, administration, staff, as well as all other departments throughout the City. • As Project Leader I am responsible for the integration of the City’s Desktop and Mobile Device Management, Hardware procurement, inventory and management, Technical details of on-boarding/off-boarding of employees, and the operations and management of the tools that enable the Helpdesk to be the front line support for the City including SCCM, M365 Admin Console including Admin for Exchange, OneDrive, Teams, Endpoint Manager and Azure, IBM MaaS360, ABM,... etc....• Responsible for creating and maintaining support documentation, procedures and other information useful to the smooth and efficient operation of projects and services in the City• Collaborated with various software/hardware vendors to ensure the highest level of customer and product support for our clients.

North Haven, Connecticut, United States

I work with an amazing team of essential individuals responsible for ensuring packages meet shipping deadlines. As a problem solver, I use analytical tools to help sort out incorrect selections and reorder the appropriate items in effort to verify the correct product goes to the correct destination. I respond to help requests, restore faulty equipment to operational, and coach new employees with techniques to ensure products arrive as they should on schedule.

New Haven, Connecticut

Responsible for all technical aspects of the AgencyDirect report to the CEO and PresidentActive Directory AdministrationVendor Relations and NegotiationImplement processes and products that reduce IT budget and increase productivityMS Windows Server 2008 Domain Server w/ Active Directory on ESX Amazon WS S3 Backup MS Azure Active Directory, Manage systems backup Administer Office 365, Azure AD and SharePoint. Administer for VOIP Maintain website and social mediaSupport and SysAdmin for State Agency Case Management database Manage and maintain many virtual ESX Servers running Domain Control, Active Directory, Symantec BACKUP, Xerox Secure Access, and Exchange.Research and develop access database scheduling system to facilitate migration to cloud.Manage and maintain interactive voice response system.Upgrade, maintain and manage procedures for HIPAA Data Compliance as well as data security within the agency.Secure data and facility access for all employees.Configure, Install, and Maintain all hardware/software onsite.Maintain inventory current inventory of all hardware systems.Remote support for satellite facilities.

Replacement of the existing ALU 9926 eNB BBU with the Nokia Airscale BBU

Greater New York City Area

EMC Nov 1999 – Dec. 2015Lead Sr. Field Support Specialist - Onsite/remote support for storage provisioning on various Cloud, SAN, and NAS products including installations and configuration, upgrades, and maintenance- Project Planned, Documented, Manage, organize and implement upgrades in large scaled 24/7 production Cloud environments while ensuring availability- 24x7 On Call for support/repairs and scheduled storage activities- Briefing and product update announcements from corporate engineering- Ensured compliance with cloud patch-levels and security best practices- Support Mentoring/Training other Specialists/Field Services Techs on NAS, Cloud equipment- Extended cloud storage provisions with kickstart scripts- Developed and tested procedures in a shared Resource Data Center- Performed team manager duties as well when requested- Review/approve/reject change control requests for installation, upgrades, and/or complex configuration changes of Storage equipment running RedHat- Respond to most urgent service level 1 calls when needed regardless of time- Engaged support for escalations as needed Sr. Customer Engineer - Hardware and software installations preventive/remedial maintenance of various EMC storage platforms at various customer sites in Open System and Mainframe environments. - Provisioned Storage on customers hosts.- Performed scheduled failover testing with customer- 24x7 On Call for support/repairs and scheduled activities- Responsible for scheduling events, submitting change control requests, emergency response actions, and reporting results of all activities regarding field customer service- Performed required interaction daily with customers, peers and Sales Engineers- Training/Mentoring of newer Customer Engineers- Filled in for manager