Essential Duties and Responsibilities:●Customer Relations●Monitor service binders in assigned areas on a daily basis taking appropriate action toclient concerns/comments.●Respond to concerns and requests with a sense of urgency and take necessary correctiveaction when needed.●Operation Excellence: Attends on going staff development and training courses as offered by company and facility to develop better leadership skills and get promoted.●Participate in department safety and maintain a safe work environment at all times.●Assure that the integrity of security at the facility is maintained at all times.●Proactive approach to identifying and correcting facility quality assurance concerns; timely follow-up required.●People Management: Coaching hourly employees.Encourages and nurtures associate creativity and innovation within the Crothallhealthcare program.●Assign personnel to established work areas of project duties.●Reviews duty lists with regular and relief associates periodically.●Assign equipment to staff.●Participates in staff selection process and interviews candidates as needed.●Ensures that staff receive proper orientation, initial and on-going training.●Attend and participate in departmental staff meetings on a scheduled basis.●Provide and monitor individual guidance and motivation to associates to enable each oneto perform to her/her fullest potential.●Discipline associates when necessary according to progressive disciplinary guidelines;monitor associates attendance and take proactive action when patterns of absenteeism areobserved.●Participates in and sometimes conducts (under Assistance Director guidance)performance evaluations of staff and makes recommendations as needed.

Supervision of 14 housekeepers and 3 laundry staff in a retirement community.● Recruiting, training and supervising housekeeping/laundry staff.● Completing payroll and ordering supplies weekly.● Controlling a weekly budget.● Assign weekly work schedules and special projects for all staff.● Inspect staff areas to ensure proper sanitation and cleaning standards are met.● Daily contact with residents, customers and other building staff.● Reviews and revises work methods and procedures to assure efficiency,cost-effectiveness, and compliance with established regulations, policies and standards.● Implements safety programs and procedures related to buildings, grounds, andcustodial/laundry operations to staff.● Attends morning meeting with other department heads to discuss work assignments daily.

Essential Duties and Responsibilities:●Customer Relations●Monitor service binders in assigned areas on a daily basis taking appropriate action toclient concerns/comments.●Respond to concerns and requests with a sense of urgency and take necessary correctiveaction when needed.●Operation Excellence: Attends on going staff development and training courses as offered by company and facility to develop better leadership skills and get promoted.●Participate in department safety and maintain a safe work environment at all times.●Assure that the integrity of security at the facility is maintained at all times.●Proactive approach to identifying and correcting facility quality assurance concerns; timely follow-up required.●People Management: Coaching hourly employees.Encourages and nurtures associate creativity and innovation within the Crothallhealthcare program.●Assign personnel to established work areas of project duties.●Reviews duty lists with regular and relief associates periodically.●Assign equipment to staff.●Participates in staff selection process and interviews candidates as needed.●Ensures that staff receive proper orientation, initial and on-going training.●Attend and participate in departmental staff meetings on a scheduled basis.●Provide and monitor individual guidance and motivation to associates to enable each oneto perform to her/her fullest potential.●Discipline associates when necessary according to progressive disciplinary guidelines;monitor associates attendance and take proactive action when patterns of absenteeism areobserved.●Participates in and sometimes conducts (under Assistance Director guidance)performance evaluations of staff and makes recommendations as needed.

Franklinton Middle School(NC School System) Head Custodian2014 - 2016Lead three custodians in the cleanliness of school buildings.● Prioritize nightly assignments to ensure all areas are properly sanitized and clean.● Assess buildings to assign any special projects if needed.● Inspect staff areas nightly to ensure proper sanitation and cleaning standards are met.● Perform light maintenance duties like painting, unclogging toilets and sinks, replacingparts in sinks and toilets as needed, replacing door handles and knobs, replacing ceilingtiles and light bulbs and moving furniture as needed.● Emptying trash/vacuuming all classrooms, library, auditorium, and offices.● Sanitizing/emptying trash in all restrooms and cafeteria.● Dust mopping, mopping, buffing all hallways, cafeteria and gym areas.● Shower scrub, strip and wax as needed.● Cleaning glass and windows.

Custodial Operations Supervisor2008 - 2015Prioritizes daily work schedules and assignments of up to 16 members of the operations staff forevents hosting 500 – 22,000 patrons.● Manages calls from dispatch and relays calls to operations staff for wet spills, dry spillsand bio hazardous clean-up● Supervises post event clean-up performed by operations staff.Reviews and revises work● methods and procedures to assure efficiency, cost-effectiveness, and compliance withestablished regulations, policies and standards.● Implements safety programs and procedures related to buildings, grounds, and custodialoperations to subordinates.● Oversees substitute custodial training on a monthly basis, or more often if needed.● Maintains and updates Material Safety Data Sheet (MSDS) book, placing work orders,completing the departmental monthly safety checklist and participates in monthly safetymeetings.● Operates Forklift to move around removable seating and pallets of supplies.● Use of handheld scanners to scan tickets and log supplies into inventory.

Lead four (4) employees by providing daily assignments in order to maintain seven (7) City ownedbuildings, ensuring sanitation duties are carried out in a timely manner, following allCity of Durham policies and procedures.● Operated as Custodial Services Supervisor in the Supervisor’s absence.● Utilized carpet cleaner to shampoo carpet.● Responded to emergency custodial requests that were additional to the daily scope ofassignments.● Perform light maintenance duties like painting, unclogging toilets and sinks, replacingparts in sinks and toilets as needed, replacing door handles and knobs, replacing ceilingtiles and light bulbs and moving furniture as needed.● Used high speed, side to side burnishers to shower scrub, strip and wax floors. As well asdust mopped, mopped and buffed floors.● Power washed City-owned buildings and washed windows.● Coordinated set up and break down of tables and chairs for City meetings and events.● Vacuumed and dusted City offices and cubicles.● Sanitized and restocked locker rooms and restrooms.● Removed garbage from City offices and buildings.