Christopher Ross Email & Phone Number

St. Louis, Mo, Us

Florissant, Missouri, United States

Good Shepherd Children & Family Services/Marygrove

St Louis, Missouri, United States

St Louis, Missouri, United States

Operated a successful IT contracting business, providing technical support and consulting services to various clients, including companies through Field Nation.Delivered on-site and remote IT support, addressing hardware, software, and network issues for diverse business environments.

Clayton, Missouri

Provided advanced technical consulting services to clients, focusing on server management, optimization, and overall IT strategy.Delivered on-site consulting services, working directly with clients to assess their IT environments, identify needs, and implement tailored solutions.Managed and maintained server infrastructures for various clients, ensuring high availability, performance, and security.Conducted server installations, configurations, and ensuring seamless integration and minimal disruption to client operations.Monitored server performance and security, implementing necessary updates, patches, and optimizations.Developed and implemented comprehensive backup and disaster recovery plans to ensure data integrity and business continuity for clients.Acted as a Subject Matter Expert (SME) in server technologiesDelivered helpdesk support, resolving complex server-related issues and providing expert troubleshooting and problem resolution.Collaborated with clients to develop and execute IT strategies that align with their business objectives.Provided training and support to client IT staff on server management best practices and new technologies.Created and maintained detailed technical documentation, including system configurations, processes, and procedures.Assisted in the development of proposals and presentations for prospective clients, showcasing RSM's technical expertise and service offerings.Ensured compliance with industry standards and client-specific security policies and procedures.Worked closely with the managed services team to enhance service delivery and client satisfaction.Participated in on-call rotations to provide 24/7 support for critical server issues and incidents.

O'Fallon, Missouri

Provided on-site technical support and troubleshooting for desktop hardware, software, and network issues to Schneider Electric employees.Responded to and resolved support tickets efficiently, ensuring minimal downtime and disruption to business operations.Installed, configured, and maintained desktop computers, laptops, printers, and other peripheral devices.Assisted with the setup and deployment of new hardware and software, ensuring seamless integration with existing systems.Conducted regular system updates, patches, and maintenance to ensure optimal performance and security.Managed user accounts, performed password resets, and provided access to necessary systems and applications in Active Directory.Supported network connectivity issues, including diagnosing and resolving problems with LAN/WAN, Wi-Fi, and VPN.Provided user training and support on various software applications and IT policies.Documented technical issues and solutions to build a knowledge base for future reference.Collaborated with the IT team to improve service delivery processes and enhance overall user satisfaction.Assisted with the implementation of IT projects, including system upgrades and migrations.Ensured compliance with Schneider Electric’s IT policies, procedures, and security standards.Maintained inventory of IT equipment and managed asset tracking.Provided excellent customer service and maintained effective communication with end-users.

United States

Provided advanced technical support and troubleshooting for complex hardware, software, and network issues.Managed the installation, configuration, and optimization of servers, storage systems, and network devices.Monitored system performance and conducted regular maintenance to ensure the stability and security of client IT environments.Developed and implemented backup and disaster recovery plans to protect client data and ensure business continuity.Collaborated with clients to assess their IT needs and provided customized solutions to enhance their operational efficiency.Conducted system upgrades and migrations, ensuring minimal disruption to client operations.Managed Active Directory, DNS, DHCP, and other critical network services.Provided documentation and training to clients on IT systems and best practices.Worked closely with the managed IT team to develop and refine service delivery processes.Participated in on-call rotations to provide 24/7 support and respond to critical incidents.Developed and maintained comprehensive technical documentation for client environments and internal processes.Conducted regular reviews of client IT infrastructure to identify opportunities for improvement and recommend enhancements.Stayed current with emerging technologies and industry trends to ensure the provision of cutting-edge IT solutions.

Brentwood Missiouri

Led technical support operations for multiple nursing homes and assisted living facilities, ensuring high-quality IT services.Managed a team of IT support technicians, providing guidance, training, and performance evaluations.Oversaw the installation, configuration, and maintenance of computer systems, software, and network infrastructure.Responded to escalated support tickets, troubleshooting complex hardware, software, and network issues to minimize downtime.Coordinated with facility administrators to understand and address their specific IT needs and requirements.Conducted regular site visits to ensure the proper functioning of IT systems and to provide on-site support and maintenance.Implemented and maintained security protocols to protect sensitive patient data and ensure compliance with healthcare regulations (e.g., HIPAA).Assisted with the deployment and management of electronic medical records (EMR) systems and other healthcare applications.Managed IT inventory, including ordering, tracking, and deploying new equipment as needed.Developed and maintained technical documentation, including IT policies, procedures, and user manuals.Provided training to staff on the use of IT systems and best practices for maintaining security and efficiency.Collaborated with external vendors and service providers to ensure timely and cost-effective solutions for IT needs.Analyzed system performance and usage data to identify areas for improvement and implement proactive measures.Ensured the continuous availability of IT services by implementing and managing backup and disaster recovery solutions.

Clayton Missiouri

Provided on-site technical support and troubleshooting for hardware, software, and network issues across multiple locations.Installed, configured, and maintained desktop computers, laptops, printers, and other peripheral devices.Diagnosed and repaired hardware failures, software issues, and connectivity problems to ensure minimal downtime for users.Conducted regular maintenance and updates to ensure optimal performance and security of IT equipment and systems.Assisted with the deployment and setup of new hardware and software, ensuring seamless integration with existing systems.Managed and resolved support tickets, providing timely and effective solutions to end-users.Conducted network troubleshooting, including identifying and resolving connectivity issues and optimizing network performance.Provided user training and support on various software applications, hardware usage, and IT best practices.Maintained detailed records of service requests, resolutions, and inventory of IT equipment.Collaborated with the IT team to implement and support IT projects and initiatives.Ensured compliance with company IT policies, procedures, and industry standards.Assisted in developing and maintaining technical documentation, including user guides and troubleshooting manuals.Provided remote support as needed to assist users in resolving IT issues without on-site visits.

Greater St. Louis Area

Provided technical support and troubleshooting for hardware, software, and network-related issues to credit union staff.Managed and resolved helpdesk tickets, ensuring timely and effective solutions to minimize downtime.Assisted in the setup, configuration, and maintenance of desktop computers, laptops, printers, and other peripheral devices.Supported network infrastructure, including routers, switches, and firewalls, ensuring optimal performance and security.Conducted regular system maintenance and updates to ensure the stability and security of IT systems.Administered user accounts, including setup, modifications, and password management in Active Directory.Assisted with the installation, configuration, and support of server hardware and software.Monitored network performance and troubleshooted connectivity issues to maintain seamless operations.Implemented and maintained backup and disaster recovery solutions to protect critical data.Provided training and support to end-users on various software applications and IT procedures.Collaborated with the IT team on projects aimed at improving the credit union’s IT infrastructure and services.Maintained detailed documentation of IT processes, configurations, and troubleshooting steps.Ensured compliance with industry regulations and credit union IT policies and procedures.

Greater St. Louis Area

Assisted with the setup, configuration, and deployment of desktop computers, laptops, and peripheral devices.Provided technical support and troubleshooting for hardware, software, and network-related issues to end users.Responded to helpdesk tickets and resolved issues efficiently, ensuring minimal disruption to staff operations.Assisted in the installation and updating of software applications and operating systems.Conducted regular maintenance and updates to ensure optimal performance and security of desktop environments.Assisted with the inventory management of IT equipment, including tracking and documenting hardware and software assets.Supported the IT team in diagnosing and resolving technical issues related to desktop computing.Provided user training and support on various software applications and IT policies.Collaborated with senior IT staff on projects and initiatives to improve desktop support services.Maintained detailed records of support requests and resolutions in the helpdesk ticketing system.Ensured compliance with BJC HealthCare’s IT policies and procedures.

Greater St. Louis Area

Provided technical support for hardware and software issues to employees at multiple portrait studio locations.Responded to helpdesk tickets, troubleshooting and resolving issues in a timely and efficient manner.Assisted with the installation, configuration, and maintenance of computers, printers, cameras, and other studio equipment.Ensured network connectivity and addressed any connectivity issues to maintain uninterrupted studio operations.Managed user accounts, performed password resets, and provided access to necessary systems and applications.Documented technical issues and solutions to build a knowledge base for future reference.Worked closely with the IT team to identify and implement improvements to the studio’s technical infrastructure.Conducted regular system updates and maintenance to ensure optimal performance and security.Provided training and support to staff on new technologies and best practices for using studio equipment and software.Maintained a high level of customer service and support, ensuring minimal disruption to studio operations.

United States

Monitored and evaluated inbound and outbound calls to ensure adherence to company standards and compliance regulations.Provided detailed feedback to customer service representatives to enhance performance and improve customer satisfaction.Identified training needs and recommended improvement strategies to management.Collaborated with the training team to develop and implement quality assurance processes and best practices.Analyzed call data and prepared comprehensive reports on call quality metrics and trends.Conducted regular calibration sessions with the QA team to maintain consistency in evaluations.Assisted in developing and updating quality assurance guidelines and documentation.

Full Stack Network Engineer

IT Network infrastructure design, configuration, and management. IT Project planning and implementation. Routing, switching, wireless.

Associate Of Arts (Aa), Information Technology/Networking

Computer Electronic Engineering

Extensive training towards Associates Degree in Computer Electronic. Studied Electronics and computing.

Higher Education/Higher Education Administration