Christopher Smith Email & Phone Number

Houston, Texas, United States

Spring, Texas, United States

-- Axis is an operations readiness company specializing in training, competency and procedures for companies in the oil and gas industry. -- As Business Development Representative my role includes:* Finding new business and client opportunities through market research and networking* Creating strategies to enhance client relations, improve sales, and reach out to potential clients through calls, correspondence and meetings* Identifying and qualifying potential customer leads* Contacting and scheduling meetings with potential customers through cold calling or cold emailing* Building customer relationships and providing company, product and/or service information* Understanding customer needs and making customized product recommendations

Tomball, Texas, United States

-- Univar Solutions sold Environmental Science department in 2020 to become Veseris; job title changed to Product Industry Specialist after sale* Responsible for the data maintenance of 11,000+ products within Microsoft 365 system.* Highly involved in the creation of new products in a timely manner while focusing on detail and uniformity, keeping in mind the needs of our various stakeholders within and outside Veseris.* Product Governance Team member helping the corporation create new software, protocols and workflows to improve functionality of product creations.* Handled product request changes by investigating the problem from all angles, gathering information from various sources and making appropriate changes.* Assisted in the creation and ongoing maintenance of a manufacturer database of trusty personnel for product information questions, building rapport with those vendors and verifying product data accuracy. * Directly involved in the creation and initiation of the State Registration and Restricted Use Pesticide Matrix to prevent unlawful sales of products to our customers and the ongoing maintenance of those registrations.* Assisted the marketing department with time-sensitive creation of promotional skus and performing special projects including product hierarchy for our online store. * Supported efforts to improve E-Com and our value-added customer website Pestweb. * Performed various data clean-up projects involving 30 years of product information, ranging from smaller projects to make an immediate impact to large projects that will aid the field for years to come.* Assisted in development of various workflows i.e. product creation and state registration/order entry instructions.* Provided support to the Product Information Manager and Senior Marketing Manager working on 1000's of product skus in our distribution system as well as the customer online store.* Worked on marketing projects to improve our customer online ordering experience

Houston, Texas, United States

* Managed up to 12 Customer Service Representatives (CSRs) direct reports located in 9 Univar store locations spanning from North to South Texas and Western Louisiana, assisting in decision making on plethora of issues faced * Visited each location consistently and covered branch CSR duties when needed. * Point person for pre-counts for each office and annual inventory day operations at selected locations each year.* Produced monthly reports for District Management informing them of highlights and challenges of each branch’s CSRs. * Acquired more experience with hiring quality personnel with most working with the company to this day.* Took a more proactive approach with House Accounts that were too small to assign an Outside Sales Representative, using my Telesales experience to aid Customer Service Representatives in making sales calls to those customers who hadn’t purchased within a certain time frame.* Conducted yearly reviews with each of my direct reports.

Houston, Texas, United States

Accomplishments:* Team increased GM$ every quarter/year while manager* Managed 9 Telesales Representatives, each handling an account base of 350-500 accounts * Produced monthly reports informing regional sales management of their Telesales Representative’s accomplishments and challenges, making sure each rep was on point with directives from their territory’s sales and district managers.* Aided in choosing a new phone system to better fit the department’s needs.* Instituted new daily call standards, instilling the idea that more calls lead to more sales and better results.* Gained experience hiring and terminating personnel when needed.* Training of new hires; development of an on-boarding program including call scripts, pest control industry and software system training to help new hires become successful more quickly.* Conducted yearly reviews of all direct reports and made decisions on pay increases.* Worked directly with vendors to promote new products and develop monthly/quarterly sales bonuses

Houston, Texas, United States

Accomplishments/Accolades:2005 – Silver Category Master Champion Green Jacket Award Winner as Top Company Salesperson2006 – $150K Gross Margin Dollar Increase Award Winner 2007 – Promoted to Telesales Lead* Maintained an account base of up to 450 small business customers developing rapport to create repeat business and cold calling new customers to increase market share and gross margin dollars. * Consistently led the Telesales team in the amount of daily sales calls made along with time spent on the phone which aided in my success.* Maintained customer notes in Microsoft CRM upon completion of each call and making plans for next interaction* Took the mindset of being a “sales maker” enticing my customers to buy highly rebated products or high gross margin sales that would get them similar results with their residential and commercial accounts.* Used Univar resources like our website PestWeb’s Continuing Education Unit courses in selling our customers on our value-added services rather than low pricing.* As Telesales Lead aided the Telesales Manager with product and customer sales reports, sales call reports, monitoring CRM activity of our team’s representatives and taking care of day-to-day duties when out of the office.

College Station, Tx

Outside sales in the College Station area selling radio advertising space as well as assisting on live radio shows, voice-over work on radio spots and writing ads.

Bachelor Of Science, Journalism And Minor In History

Education record