Christopher Bates Email & Phone Number

Indianapolis, In, Us

Indianapolis, Indiana, United States

Indianapolis, Indiana

Coordinated events and projects for multiple large facilities including the Indiana State Fairgrounds, Indianapolis Motor Speedway, Conner Prairie, Carmel Chriskindlmarkt, and Grand Park, among others. Developed catering proposals, staffing plans, and floor design for events including but not limited to concerts, IUPUI basketball games, conventions, NCAA tournaments, WNBA games, Indy Fuel hockey games, Indiana State Fair, Symphony at the Prairie, and MotoGP racing. Discovered and partnered with local Indiana food and beverage business owners and offered partner promotions. Recruited, trained, and coached 50 new hires and managed 90+ team members on a daily/event basis. Ran daily team meetings to guide event expectations, inspire sales goals, and promote safety and quality from all team members. Spearheaded marketing campaigns to drive business and response to events. Prepared sales and inventory reports at the conclusion of each event. Boosted sales during the partnership with Indiana Farmers Coliseum to exceed and nearly double the previous partner’s sales per head at all events at the facility.

Zionsville, Indiana, United States

Researched, planned, and implemented new target market initiatives to present to the board of directors weekly. Developed a new quoting process for the company generating 85% more leads. Created a sales department that became the number one stream of revenue in the company. Spearheaded marketing campaigns and a new website to attract new business which resulted in contracts with the NFLPA and NHLPA. Forecasted sales projections and market opportunities which resulted in a 33% increase in profit during 2021. Led a successful team of 5 including 2 relocation coordinators, 2 operations specialists, and the director of customer experience. Coordinated cargo and liability insurance for all sales. Contributed to legal discussions related to clients. Confirmed all business partners met DOT and FMCSA regulations, driver compliance, and safety requirements. Was awarded 2020 Employee of the Year and Employee of the Month 3 times throughout service.

Zionsville, Indiana, United States

Provided personalized client support to manage all escalations and service-related concerns. Audited all orders prior to invoicing to ensure adherence and quality assurance. Tracked order status of ongoing transactions and provided proactive communication with clients should any delays or challenges arise. Performed weekly, monthly, quarterly and yearly reports on client status. Facilitated monthly cross-department team meetings to review client metrics, service issues, SLAs, and carrier reports. Led a team of 6 client service specialists. Set goals and coached team members to succeed in their roles. Managed daily expectations for team members. Exceeded service and profitability goals set by leadership.

Zionsville, Indiana, United States

Exceeded company sales expectations by coordinating 25+ daily moves with new customers. Ensured profitability, quality, safety, and performance standards for over 150 vehicle shipments per week. Researched and quoted clientele to offer competitive pricing and quotes. Built long-lasting relationships with clients to drive repeat business. Conducted post-move surveys to assess service and determine improvement plans to better meet client needs. Communicated with team members, clients, and business partners to plan, dispatch, and receive daily updates, often carrying a load of 60+ daily interactions. Provided support and troubleshooting for any issues related to personal and team customer base. Posted vital load information onto management websites every hour.

Westfield, Indiana, United States

Managed all food and beverage operations at Grand Park for Urick. Managed all team members providing service to patrons of the facilities. Reported on daily, weekly, monthly, and quarterly sales. Resolved all customer concerns. Performed inventory and staffing checks. Ensured quality and safety standards for all team members. Trained countless personnel and managed daily service expectations.

Bloomington, Indiana, United States

Was honored to join the team during the construction of their second location in Bloomington, Indiana. Coordinated and managed the operation of the restaurant by focusing on staff availability and labor percentages, maintaining <13% labor daily. Organized marketing events and promotions to drive business. Managed partnerships with liquor, meat, and produce distributors. Recruited, trained, and coached a team of 25 to make up both front and back staff. Created new marketing opportunities to increase traffic which drove the restaurant to #1 on TripAdvisor from a previous ranking of #6. Coordinated private events and live music engagements. Generated detailed monthly and quarterly sales and labor reports.

Nashville, Tennessee, United States

Assisted teachers in monitoring and teaching students with special needs in the classroom, cafeteria, and extracurricular activities. Worked with individuals one on one and in group settings to reinforce materials initially introduced by the teacher. Devised strategies for teaching skills and materials based on an understanding of each student's personal needs. Constantly monitored the safety and well-being of the children.

Indianapolis, Indiana

Worked collaboratively with classroom teachers to modify regular curriculum as needed and assist special education students in classes with assignments. Assisted students with mobility needs such as lifting in and out of wheelchairs; loading and unloading on the bus; transporting students in and around the school and on field trips. Encouraged students with behavior modification tactics in class, hallway, recess, and cafeteria. Promoted daily life skills to put each student in the best position to succeed independently.

Fishers, In

Instructed sport-specific clinics. Prepared and supervised all sports sites for practice and games. Possessed knowledge of teams, coaches, rosters, schedules, pictures, and awards. Formed teams and leagues for baseball, basketball, soccer, and flag football. Assisted in parent/team communication by phone and email. Piloted a sports outreach program for government housing.

Indianapolis, In

Maintained all baseball/softball fields throughout the season. Financed concessions, ticket sales, team jerseys, and field equipment. Launched advertising throughout Indianapolis. Built a strong community of fans/supporters. Hired umpires and coaches. Scheduled all games.

Bloomington, Indiana, United States

Monitored and supervised three recreational sports facilities. Advised participants when in need of assistance. Provide quality customer service in stressful situations. Interacted well with large groups of people to ensure safety in facilities. Offer emergency assistance as needed.

Greater New York City Area

Planned and executed summer camp events including a city-wide “In it to Win It” day with 85% participation from NYC parks. Managed employees on-site at events with a ratio of 3 children to 1 employee. Produced daily field permits via Rec-Ware. Coordinated invoice payments for service contracts.