Cindy White Email & Phone Number

• Resolved complex issues by analyzing and working with outside teams, resulting in team cohesion and customer satisfaction
• Delivered specialized support to Vice-President level associates by request
• Mentored, trained and supported less experienced analysts to enhance skill sets and improve team performance
• Initiated proactive evaluation of computing needs and implemented changes to avoid customer down time eliminating future costs and inconvenience
• Led various projects which involved researching the project, creating procedures and leading the team
• Managed team during supervisor and lead absences: handled client escalations, customer calls and assigned workload across teams to ensure coverage for clients

• Solved hardware and software problems, enabling clients to return working
• Created Novell user accounts and managed security levels to allow clients to do their job in a timely manner
• Performed daily backups of Novell and Lotus Notes servers to ensure data safety

• Solely managed Novell network with over 90 users and 2 remote sites enabling clients to perform job functions in an efficient manner
• Installed and configured PC’s and printers quickly that resulted in high productivity levels
• Trained users on how to operate their computer allowing them to function much faster

Bsba, Cis & Mgt

Activities and Societies: Data Processing Management Association Delta Sigma Pi (professional business group) American Management.

Education record