Colleen Murphy Email & Phone Number

Greater Milwaukee Area

Exceeded Door Count goals in 2014 & 2015 Sustained over plan performance and growth each month in a quota bearing assignment for MetroPCS gross ads, AMRC, BlockIT and Premium Handset Protection products since August 2014Led sales team consisting of 3 direct reports each responsible for a minimum of 26 Authorized MetroPCS locations. Ranked amongst top markets in Apollo 3.0 since launch 2014Responsible for 3rd party inventory levels and allocating inventory as neededContinually built strong dealer partnerships with both exclusive authorized dealers and multicarrier locations while achieving T-Mobile standards of excellence Implemented Marketing support for each location including radio, digital, print, grassroots based on the needs of businessAssisted direct reports with education of brand and enforcing brand guidelines Developed best practices that are used company widePlanned and organized layouts and designs of 58 new retail locations in 1 yearStrategically identified distribution areas and worked with local brokers to identify available retail locationsEnsured Dealers met MetroPCS guidelines, including security, staffing, plan-o-gram, and employee training

Livonia, Mi

• Managed sales and support for Third Party/Indirect retail organizations at a door level• Established relationships at both door and master level• Assisted with managerial duties in managers absence including but not limited to channel fill, allocations, and percent of business reporting• Created missed opportunities detail report, highlighting the 4G/4G LTE phones that were sold on $40 plans• Assisted with CO-OP process for Signs, Build-outs, MetroPCS Block Party• Ensured Dealer Collateral was up to date with current running promo• Assisted Indiana market with Apollo 2.0• Work in a team environment, offering support to coworkers and sales • Trained new teammate and shared best practices

Livonia, Mi

Act as a single point of contact for assigned customers, providing issue resolution in all aspects Maintained 98.9% customer base in 2012Managed $3.6 million in revenue with consistent growth, increasing ARPU in 2010-2012Obtained Stats Master award 6 consecutive Quarters for Customer CSATDramatically Improved Customer Satisfaction metrics in 2011 in top three categories including Customer Satisfaction with Sprint, Customer Satisfaction with Rep, Issue ResolutionReceived 3 Going the Extra Mile Leadership awards in 2012Trained CDMA Premier Care Vendor Sites and new hire Dedicated Care SpecialistsCreated DCS Customer Satisfaction Improvement and DCS New Hire Powerpoint Served as the SME for retention efforts, metrics, migration, and self-serveAssisted with 2011 & 2012 NASCAR Sprint Experience at Michigan International SpeedwayWork in a team environment, offering support to coworkers and sales Continually build ongoing customer relationships with the I CAN, I WILL, I MUST attitude

Farmington Hills, Mi

Provided resolution for customer escalations Supported Wireless Implementation Specialists with large account modificationsMaintained positive Sprint/Nextel experience for accounts of all sizes Continually ranked top in performance metrics Trained new representatives on both IDEN and CDMA process and procedures

Maintained relationships with large companies including Waste Management, United Road, Ryder, FedEx, DHL, and Central Global Express Coordinated large account implementations Managed company demo poolsProvided sales and order entry support Trained sales reps and customers on products, services, and solutions

Planned and organized with company as Store Merchandising Expert the layout and design of new retail locationsTrained new employees on products, services, selling skills, and selling absolutesDeveloped and implemented marketing strategies to drive sales Generated business by cold calling, distribution of store advertisement, and callbacksCoordinated store grand openings Sustained over plan performance and growth each month in a quota bearing assignment for Nextel gross ads, Boost Mobile®, data, accessories, and insurance productsContinually ranked among the top wireless consultants in the regionContinually built ongoing customer relationships while achieving Nextel standards of excellent customer service Assisted store management team in building the Nextel brand through advertising promotions, store giveaways and in-store special events

Education record

College Prep