Peter Collins Email and Phone Number
I am a dedicated professional who values people, adapts to change and thrives in a team environment. With a proven record of loyalty, hard work, I am seeking a new opportunity to leverage my skills, support my team, and make a meaningful impact.
Boq Group
View- Website:
- boq.com.au
- Employees:
- 2612
-
Team Leader And Vendor Manager - Banking Services I Card Operations I Deposit SolutionsBoq GroupBrisbane, Qld, Au -
Team Leader/ Vendor Manager - Banking Services I Card Operations I Deposit SolutionsBoq Group Jan 2023 - PresentAustralia• Managed a team of seventeen, allocating resources, optimising workflow and delivering exceptional customer service.• Analysed performance data and held regular check-ins and training to drive professional development and efficiency.• Networked with stakeholders to identify and implement strategic process improvements, enhancing service delivery.• Fortified procedural compliance with industry/ internal policies, reducing risk exposure and retaining audit readiness.• Delivered on risk controls, treatment and recovery plans, and tested critical functions to ensure operational resilience.• Cultivated relations in strong risk and governance frameworks, ensuring due diligence and effective contract deliveries.• Contributed to procurement and user acceptance testing projects, integrating data and testing various business platforms.• Organised hiring and onboarding by reviewing resumes, preparing interviews and coordinating site and user access. -
Senior Operations OfficerBank Of Queensland Dec 2014 - Feb 2023Australia• Supported deceased estates as acting team leader in validating assets, estate documentation and authorising payments. • Handled complex court orders, government compliance, insolvency and public trustee cases with empathy and precision.• Administered direct entry facilities, disbursing critical payrolls, online banking and dishonour files under strict deadlines.• Finalised electronic exchange settlements, submitting accurate reconciliations and reporting payment figures to regulators.• Collaborated with stakeholders in dispute resolution, investigating and swiftly refunding fraudulent or mistaken payments.• Executed internal risk control reports, identifying exceptions and processing remediation payments to customer accounts. -
Operations OfficerBank Of Queensland Jan 2005 - Dec 2014Australia• Completed audit certificates with invoicing and facilitated lending, applying maintenance on loans and offset products.• Investigated and reported cash threshold transactions, ensuring AML/CTF compliance and financial operations integrity.• Processed high volumes of payments in data entry with direct debit claims and dishonours, retaining speed and accuracy.• Assessed stationery levels, verified printing proofs, marketing material before organising branch stock replenishment.• Aided mailroom operations by efficiently distributing mail, handling enquiries and coordinating pickup with postal services.
Peter Collins Education Details
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Business Administration -
Film/Cinema/Video Studies -
Digital Arts
Frequently Asked Questions about Peter Collins
What company does Peter Collins work for?
Peter Collins works for Boq Group
What is Peter Collins's role at the current company?
Peter Collins's current role is Team Leader and Vendor Manager - Banking Services I Card Operations I Deposit Solutions.
What schools did Peter Collins attend?
Peter Collins attended Tafe Queensland, Tafe Queensland, Tafe Queensland.
Who are Peter Collins's colleagues?
Peter Collins's colleagues are Karen Lehane, Margret Rowntreee, Hinna Ahuja, Bill Tijou, John Hicks, Rahul Jethi, Georgia Cantrell.
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Peter Collins
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