Peter Collins Email & Phone Number

Brisbane, QLD, AU

Australia

• Managed a team of seventeen, allocating resources, optimising workflow and delivering exceptional customer service.
• Analysed performance data and held regular check-ins and training to drive professional development and efficiency.
• Networked with stakeholders to identify and implement strategic process improvements, enhancing service delivery.
• Fortified procedural compliance with industry/ internal policies, reducing risk exposure and retaining audit readiness.
• Delivered on risk controls, treatment and recovery plans, and tested critical functions to ensure operational resilience.
• Cultivated relations in strong risk and governance frameworks, ensuring due diligence and effective contract deliveries.

Australia

• Supported deceased estates as acting team leader in validating assets, estate documentation and authorising payments.
• Handled complex court orders, government compliance, insolvency and public trustee cases with empathy and precision.
• Administered direct entry facilities, disbursing critical payrolls, online banking and dishonour files under strict deadlines.
• Finalised electronic exchange settlements, submitting accurate reconciliations and reporting payment figures to regulators.
• Collaborated with stakeholders in dispute resolution, investigating and swiftly refunding fraudulent or mistaken payments.
• Executed internal risk control reports, identifying exceptions and processing remediation payments to customer accounts.

Australia

• Completed audit certificates with invoicing and facilitated lending, applying maintenance on loans and offset products.
• Investigated and reported cash threshold transactions, ensuring AML/CTF compliance and financial operations integrity.
• Processed high volumes of payments in data entry with direct debit claims and dishonours, retaining speed and accuracy.
• Assessed stationery levels, verified printing proofs, marketing material before organising branch stock replenishment.
• Aided mailroom operations by efficiently distributing mail, handling enquiries and coordinating pickup with postal services.

Certificate Iv, Business Administration

Certificate Iv, Film/Cinema/Video Studies

Certificate Iv, Digital Arts