Dan Shaw Email & Phone Number

Boston, Massachusetts, United States

Boston, Massachusetts, United States

- Lead successful implementation of the highest ARR enterprise client projects to create a smooth and efficient client experience- Managed project timelines to deliver multiple large-scale implementations on or ahead of schedule- Coordinating cross-team collaboration efforts between product, engineering, and customer experience in order to bring product updates to production- Streamlined and improved implementation process to create an at-scale experience to increase efficiency within the internal team and deliver high-quality solutions to clients- Acted as technical liaison to clients to provide the best solutions based on clients’ specific needs

-Mange technical integration and support for new client developers launching on the affiliate marketing platform-Analyze clients' business needs to provide optimal technical solutions-Collaborate across departments to align business and technical requirements-Conduct QA reviews to ensure the quality of product implementation-Design, build, and maintain reports to monitor the success of new clientele-Review integrations workflow to ensure that clients have a seamless launch experience-Develop internal tools for Client Integrations Team to automate and streamline workflows

Greater Chicago Area

-Trained in modern programming languages and technologies during a 12-week, full-time immersion -Constructed full-stack web applications Projects:Ye feudal cage match + Combines HTML/CSS/JS to create engaging multi-player board game + Utilized dynamic JS/CSS animationBullitenBoard + Full-stack app which allows users to create and host events as an individual or a group + Combines Express, Node.js, MongoDB, HTML, CSS, and JSfree_quency + Decoupled, full-stack social-media app where users can post media to their profile whereupon other users can favorite and comment on them + Combines React, Python, Postgres, and Flasksend noodz. + On-demand noodle delivery service apps which allow customers to place orders and allows the restaurant prep team to manage orders, ingredients, and menu items + Combines React, Socket.io, Express, Node.js, and MongoDB

Albany, New York Area

- Processed applications for Medicaid Providers- Mentored supervisees to achieve and exceed bureau quality and production standards- Evaluated internal production and quality standards for 50+ staff- Designed and developed quality assurance reporting tools- Managed data validation operations

Chicago, Illinois

- Constructed financial tracking and account management tools to mitigate $500K+ in risk- Analyzed operational system efficiencies and implemented changes to reduce brokerage account creation time from 7-10 business days to 3-4 business days- Established policy and procedure for new and existing products- Guided core product development - Advised upper management for company ventures- Managed all support contact and relations for top-tier users - Built and maintained support content via macros, articles, and FAQs- Coordinated brokerage partners to manage 100+ accounts - Supported traders to optimize personal profits- Created and executed training material

- Resolved customer issues via phone and email- Educated end users on core product and financial markets

Chicago, Il

- Directed special projects for Customer Service management- Developed creative solutions and language for conflict resolution- Established department wide policy and procedure- Provided technical training to managerial staff- Managed 25 customer service representatives

Chicago, Il

- Resolved customer issues via phone and email- Maintained an up-to-date knowledge of ever-changing policies and procedures- Clearly educated customers on policy - Received Specialty Team Representative of the Month Award

Chicago, Il

- Applied professional etiquette to best meet patron needs- Mediate and resolve patron issues- Executed financial transactions in line with company policy and procedure

Software Engineering Immersive

Bachelor Of Arts (Ba), Music

Activities and Societies: Delta Sigma Phi, Millikin University Choir, Tudor Voices