Provided strategic support to the Vice President of Americas M&E and her direct reports, reaching across several facets of the business including: Operations, Sales, and Account Management Provide strategic leadership and support of key initiatives focused on Revenue generations and Operational efficiencies. Provide project management support across key initiatives and involved in several ad hoc analysis.

Directly engaged to support an integral part of the GBT’s growth strategy through Mergers and Acquisitions. Involved in all aspects, including: target due diligence, deal execution, and post deal close integration. Required the ability to interact with individuals at all levels, across departments, and across companies. Responsible for coordinating efforts across Amex GBT, target company, and 3rd party external vendor advisors to ensure proper due diligence was completed. Supported leader… Show more Directly engaged to support an integral part of the GBT’s growth strategy through Mergers and Acquisitions. Involved in all aspects, including: target due diligence, deal execution, and post deal close integration. Required the ability to interact with individuals at all levels, across departments, and across companies. Responsible for coordinating efforts across Amex GBT, target company, and 3rd party external vendor advisors to ensure proper due diligence was completed. Supported leader and Legal team on various aspects of deal execution. Also, responsible for driving integration activities and partnering with various work stream owners to develop and execute integration plans.  Responsible for liaising with key workstream leads to complete proper due diligence Partnering with external advisors to ensure proper due diligence and forensics testing was completed Coordinating with target company to ensure Amex GBT was receiving timely and thorough responses to diligence questions and data requests Creating business case deck and integration budgets for board review and approval Coordinating and driving integration efforts to ensure acquisitions were completed within appropriate timeframe and within budget.  Budgeting, tracking and accruing for all project related costs Show less

Provided strategic support to the Chief of Administration and his direct reports, reaching across several facets of the business including: Information Technologies, Global Relationship Management, Procurement, Real Estate, Reengineering, and Service Delivery Operations. Provide strategic leadership and support of business mergers and acquisitions in support of the Chief Strategy Officer. Responsible for coordinating integration activities and partnering with various work stream owners to… Show more Provided strategic support to the Chief of Administration and his direct reports, reaching across several facets of the business including: Information Technologies, Global Relationship Management, Procurement, Real Estate, Reengineering, and Service Delivery Operations. Provide strategic leadership and support of business mergers and acquisitions in support of the Chief Strategy Officer. Responsible for coordinating integration activities and partnering with various work stream owners to develop and execute integration plans Show less

Provide strategic leadership and oversight to a variety of operational servicing platforms that provide Traditional, Online, and After Hours servicing to corporations and their travelers. Responsible for delivering against client expectations while driving operational efficiency and effectiveness, and strategically evolving the customer experience.  Lead a 24/7 call center portfolio with over 900 Customer Service Associates, leaders and support staff for American Express Global… Show more Provide strategic leadership and oversight to a variety of operational servicing platforms that provide Traditional, Online, and After Hours servicing to corporations and their travelers. Responsible for delivering against client expectations while driving operational efficiency and effectiveness, and strategically evolving the customer experience.  Lead a 24/7 call center portfolio with over 900 Customer Service Associates, leaders and support staff for American Express Global Business Travel. Responsible for managing and delivering expense reductions and unit cost improvements against a $70MM annual operating budget. Lead a variety of servicing platforms, including: Global Hub, US and Canada After Hours, several Middle Market platforms, and various network support functions. Show less

Provide leadership and oversight to a call center that provides After Hours and On-line servicing to corporations and their travelers. Responsible for developing and driving client servicing quality standards and initiatives while partnering with process, product partners and client management groups throughout the organization.  Lead a 24/7 call center with over 300 Customer Service Associates, leaders and support staff for American Express Business Travel. Responsible for… Show more Provide leadership and oversight to a call center that provides After Hours and On-line servicing to corporations and their travelers. Responsible for developing and driving client servicing quality standards and initiatives while partnering with process, product partners and client management groups throughout the organization.  Lead a 24/7 call center with over 300 Customer Service Associates, leaders and support staff for American Express Business Travel. Responsible for delivering unit cost improvements against a $59MM annual operating budget. Supports a customer base worth an estimated $2B in sales, extending across multiple countries and servicing platforms. Show less

Provided strategic support to the Vice President of Service Delivery Optimization and his direct reports, reaching across several facets of the business including: Reengineering, Learning and Performance, Implementations, Deployment, IMBA, Forecasting and Planning, and Capacity Management. Managed, tracked, reported against organization’s strategic objectives, investments and reengineering efforts.

Provided financial oversight to Vice President and Directors to include annual budget development and planning, as well as monthly financial reporting. Additional responsibilities included consultative support to ensure that internal business partners achieved their financial objectives.

Various Roles and Support of Back Office Finance