Engagement Manager
CurrentSenior Engagement ManagerDate Employed March 2019 – PresentPrimarily responsible for managing the successful deployment of the solution, acting as the primary customer contact for services, handling any issues arising, escalating as appropriate, providing status reporting to all stakeholders and maintaining high levels of customer satisfaction.* Engagement management of multiple ServiceNow projects on behalf of ServiceNow to an EMEA customer base.* Lead… Show more Senior Engagement ManagerDate Employed March 2019 – PresentPrimarily responsible for managing the successful deployment of the solution, acting as the primary customer contact for services, handling any issues arising, escalating as appropriate, providing status reporting to all stakeholders and maintaining high levels of customer satisfaction.* Engagement management of multiple ServiceNow projects on behalf of ServiceNow to an EMEA customer base.* Lead multi-disciplinary project teams* Plan and deliver project kick-off meetings.* Work with Sales to produce Statements of Work (SOW’s) based on customer requirements.* Be single point of contact / escalation point for customer to ServiceNow.* Hold regular project review calls / meetings with customers* Deliver ITIL based Gap Analysis workshops to assist customer derive product requirements.* Work with customer to produce project plans.* Project status reporting for stakeholders* Work with Services Manager(s) to allocate appropriate resources either with direct resources or via partner.* Deliver Pre-Sales presentations around the ServiceNow deployment methodology. Show less
