Technical Support Supervisor
Current• Develop and maintain client relationships by understanding the current and future needs of clients / is a partner and provides superior client satisfaction.• Understand and develop processes that will result in customer problem solving and provide the highest level of satisfaction with the fastest turnaround.• Manage day to day operations to ensure requests are resolved in a timely and effective manner.• Ensure that the proper systems and team collaboration are in place to build and promote knowledge sharing.• Sustain metrics and ensure that we are meeting our customer service level agreements (SLA).• Bring visibility of our customer base to the organization and provide recommendations for processes and products through customer reporting and feedback.• Maintain and improve training programs for new and existing customer service reps to promote quick on-boarding as well as a quick understanding of new product roll-outs.
