Technical Support Supervisor
Current- Develop and maintain client relationships by understanding the current and future needs of clients / is a partner and provides superior client satisfaction.
- Understand and develop processes that will result in customer problem solving and provide the highest level of satisfaction with the fastest turnaround.
- Manage day to day operations to ensure requests are resolved in a timely and effective manner.
- Ensure that the proper systems and team collaboration are in place to build and promote knowledge sharing.
- Sustain metrics and ensure that we are meeting our customer service level agreements (SLA).
- Bring visibility of our customer base to the organization and provide recommendations for processes and products through customer reporting and feedback.