Dan Friend Email & Phone Number

Concord, Massachusetts, United States

I work with the QA and Support teams at Abode to ensure that the Home Performance Contractors in National Grid's Mass Save program perform high-quality work and achieve significant energy savings for their customers.

Marlborough MA

• Worked with municipal and commercial customers in Western Massachusetts to implement energy efficiency measures.
• Worked with the City of North Adams and the towns of Clarksburg and Granville to help them receive $475,000 in Designation grants from the Massachusetts Green Communities program.
• Implemented Green Communities projects for the towns of Buckland, Richmond and Sunderland.
• Performed lighting audits for commercial and municipal customers.

Westborough MA

• Managed the Neighborhood Conservation Action Program for low-income residents of Boston, Newton, and Brookline.
• Managed $1.5M income-eligible energy conservation program and field staff. Exceeded program goals for 2014, which led to a two-year contract extension.
• Tested and trained staff on new software for tracking work completed, program expenses and equipment orders.
• Developed data mining techniques to identify potential customers, leading to increased field staff capacity.

Westborough MA

• Managed field staff of 35 performing home energy assessments as part of the Mass Save program.
• Developed a performance reporting tool that was used to assess and provide assistance to the field staff in meeting their program goals.
• Developed a SharePoint site that was used to provide information to business unit management and field staff, allowing for more effective distribution of current information..

Westborough MA

• Provided analysis of energy specialist performance to the management of the Mass Save program.
• Created and produced reports on field staff performance relative to program goals. This allowed management to better assess field staff performance.
• Acted as a liaison between CSG and other home performance companies during the IAP Pilot program.
• Provided support and training for the initial release of EnergyMeasure Home energy auditing software.

Westborough MA

• Provided home energy assessments to residential customers through the Mass Save program.
• Received certification as a building analyst professional from the Building Performance Institute.
• Was number one in sales for Mass Save field staff for Q1 2010.

Boston, MA

• Managed a Software Development team and a Software Quality Assurance Test Automation team for an online brokerage firm.
• Developed and trained a new QA Test Automation group. Incorporated automated testing into the software development cycle. This resulted in a faster and more efficient development cycle.

Lexington MA

Participated in all phases of software development for an Electronic Funds Transfer product used by large international banks.

Quincy MA

• Worked for a professional services company, providing software consulting to the financial services industry.
• Managed a team of on-site consultants and interfaced with client to provide project status, plan strategy, and resolve problems.
• Developed and presented several software training classes. These classes were developed at the request of a client and were presented to both client staff and on-site consultants.

Ba, Mathematics

Activities and Societies: Alpha Rho Upsilon, Marching Bank, Swing BandDean's List student

Mathematics

Attended for one semester through the Twelve College Exchange program.