Dan Friend Email & Phone Number

Concord, Massachusetts, United States

I work with the QA and Support teams at Abode to ensure that the Home Performance Contractors in National Grid's Mass Save program perform high-quality work and achieve significant energy savings for their customers.

Marlborough Ma

Worked with municipal and commercial customers in Western Massachusetts to implement energy efficiency measures.• Worked with the City of North Adams and the towns of Clarksburg and Granville to help them receive $475,000 in Designation grants from the Massachusetts Green Communities program.• Implemented Green Communities projects for the towns of Buckland, Richmond and Sunderland. • Performed lighting audits for commercial and municipal customers.

Westborough Ma

Managed the Neighborhood Conservation Action Program for low-income residents of Boston, Newton, and Brookline. • Managed $1.5M income-eligible energy conservation program and field staff. Exceeded program goals for 2014, which led to a two-year contract extension. • Tested and trained staff on new software for tracking work completed, program expenses and equipment orders. • Developed data mining techniques to identify potential customers, leading to increased field staff capacity.

Westborough Ma

Managed field staff of 35 performing home energy assessments as part of the Mass Save program. • Developed a performance reporting tool that was used to assess and provide assistance to the field staff in meeting their program goals.• Developed a SharePoint site that was used to provide information to business unit management and field staff, allowing for more effective distribution of current information..

Westborough Ma

Provided analysis of energy specialist performance to the management of the Mass Save program.• Created and produced reports on field staff performance relative to program goals. This allowed management to better assess field staff performance.• Acted as a liaison between CSG and other home performance companies during the IAP Pilot program. • Provided support and training for the initial release of EnergyMeasure Home energy auditing software.

Westborough Ma

Provided home energy assessments to residential customers through the Mass Save program. • Received certification as a building analyst professional from the Building Performance Institute. • Was number one in sales for Mass Save field staff for Q1 2010.

Boston, Ma

Managed a Software Development team and a Software Quality Assurance Test Automation team for an online brokerage firm. • Developed and trained a new QA Test Automation group. Incorporated automated testing into the software development cycle. This resulted in a faster and more efficient development cycle.

Lexington Ma

Participated in all phases of software development for an Electronic Funds Transfer product used by large international banks.

Quincy Ma

Worked for a professional services company, providing software consulting to the financial services industry. • Managed a team of on-site consultants and interfaced with client to provide project status, plan strategy, and resolve problems.• Developed and presented several software training classes. These classes were developed at the request of a client and were presented to both client staff and on-site consultants.

Ba, Mathematics

Activities and Societies: Alpha Rho Upsilon, Marching Bank, Swing BandDean's List student

Mathematics

Attended for one semester through the Twelve College Exchange program.