Daniel S. Email & Phone Number

Australia

• Key Responsibilities:
• Operated in a daily shift manager capacity (coined as "Red Flagging" by Kinetic IT), where I was responsible for the daily management of the service desk, consisting of 40+ staff, supporting and delegating tasks.
• Operated within the Global Access Management team (GAM) where I utilised my knowledge of Azure Active Directory, and Microsoft Exchange to create and provision user accounts,… Show more Key Responsibilities:
• Operated within the Global Access Management team (GAM) where I utilised my knowledge of Azure Active Directory, and Microsoft Exchange to create and provision user accounts, conditional access policies and manage an.
• Liasing with the Major Incident Management team to improve overall incident management within the Service Desk.
• Conducted user training sessions to promote efficient use of technology and minimise support requests.

Sydney, New South Wales, Australia

• During this role, I worked as the ICT Leader and representative on the Operational Leadership Team, managing a team of 3 IT Trainees, and managing and delegating tasks including but not limited to; ticketing systems.
• Responsible for managing the ICT team, which consisted of 3… Show more During this role, I worked as the ICT Leader and representative on the Operational Leadership Team, managing a team of 3 IT Trainees, and managing.
• Responsible for managing the ICT team, which consisted of 3 IT Trainees, delegating tasks, training and supporting them to operate independently on the Service Desk
• Developed a service desk, including setting up SLA's.
• Was part of and worked within the Operational Leadership Team (OLT) to develop IT change strategies to support the overall business plan and to provide high quality and effective ICT support and automation.
• Develop, review, and update company ICT policies and procedures to ensure continuous improvement and scalability.

Sydney, New South Wales, Australia

• During this role, I worked within the leadership team to manage tasks including but not limited to; ticketing systems, onboarding/offboarding accounts/devices, IT policy/procedure, training, retention, whilst.
• Was part of and worked within the Operational Leadership Team (OLT) to develop IT change strategies to support the overall business plan and to provide high quality and effective ICT… Show more During this role, I.
• Was part of and worked within the Operational Leadership Team (OLT) to develop IT change strategies to support the overall business plan and to provide high quality and effective ICT support and automation.
• Develop, review, and update company ICT policies and procedures to ensure continuous improvement and scalability.
• Liaise with the CEO and COO to implement ICT objectives and activities to ensure goals are met
• Development and Implementation of new ICT systems.

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

• During this role, I was under Support Officers and Engineers on the Technical Support Process, including troubleshooting, and ticket handling. Key Responsibilities
• Management of multiple schools’ CMDB.
• Providing IT support to users in person, via email and via phone.
• Assist with setting up and configuring new user accounts and workstations.
• Documenting technical issues and their resolutions
• Participate in training sessions to improve technical… Show more During this role, I was under Support Officers and Engineers on the Technical Support Process, including troubleshooting, and ticket handling. Key.

Sydney, New South Wales, Australia

• Key Responsibilities
• Recommendation of medication to treat ailments.
• Dispensation of prescribed medications
• Organisation of delivery and sorting of stock
• Work utilising Point of Sales (POS) software.
• Manage and training of new staff.

Diploma Of Education, Information Technology

Certificate Iv, Information Technology