Daniel Sargent Email & Phone Number

• Act as a liaison between a variety of stakeholders. These include but are not limited to benefit plan participants, local union representatives, and employer representatives. • Provide ongoing communication and education about our retirement and health benefit plans.• A "trainer" or a "teacher" in helping our participants understand the value of the benefits they rightfully have earned.• Plan, develop, and present communication materials to the various stakeholders, both internal and external. • Advocate for participants in the form of drafting administrative appeals.

Hillsboro, Oregon

Multiple Top Service LeaderBanana Republic Card Top PerformerEmployee of the Month • Assists in training new team members on company processes and procedures resulting in a cohesive team with a unified vision • Effective at driving revenue through the balance of customer service and sales support • Responsible for seasonal product presentation and distribution • Built brand loyalty by educating customers about company products outside the store environment • Responsible for data accuracy during the sales process and returns to increase margin and decrease loss • Responsible for driving results and enhancing the customer experience by maintaining an organized, clean, and safe working and shopping environment • Leverage all company policies through effective peer to peer feedback and managing up • Strong open communication skills that remain consistent to ensure that all team members adhere to the company values and policies as outlined in the Code of Business Conduct and the Employee Policy Guide

Redmond, Oregon

T-Mobile U.S.A. – Multiple employee of the month / Top Performer Honors; • Provide training and feedback to customer service representatives in an effort to achieve company goals • Assist customers with sensitive and or confidential information related to their accounts • Skilled in Federal Telecommunications regulations resulting in zero incident reports over a 42 month period • Engage in two way customer dialogue to resolve technical issues using advanced troubleshooting skills and network tools • Ensure consistent documentation of customer concerns resulting in effective follow-up on customer needs through peer collaboration • Work to retain existing customers through the extension of contracts resulting in the retention of over one million customers

Barista• Develop more efficient processes through feedback and the sharing of ideas resulting in increase of overall store sales• Effective at multitasking all roles within the store environment resulting in the responsibility of peer mentor• Monthly floor moves to market new products and seasonal offerings• Ensure Legendary Customer Service by proactively seeking customer feedback

Rancho Cordova

• Manage on demand print items for 29 facilities and maintained a database of over 5,000 forms • Coordinate and design all printed materials within graphic standards resulting in brand uniformity • Coordinate projects with outside vendors and in-house departments with budget and time constraints • Trouble shoot problems with software and hardware