Partner Success Senior Associate
Current
Sep 2022 - Present
AeroLeads people directory · profile
Daniel Smith Email & Phone Number
Partner Success Senior Associate at Credit Karma
at
Credit Karma
1 work email found
@creditkarma.com
1 phone found area 843
LinkedIn matched
4 data sources
Profile completeness 100%
Current company
Role
Partner Success Senior Associate at Credit Karma
Location
Rock Hill, South Carolina, United States
Company size
Who is Daniel Smith? Overview
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Quick answer
Daniel Smith is listed as Partner Success Senior Associate at Credit Karma at Credit Karma, a company with 1349 employees, based in Rock Hill, South Carolina, United States. AeroLeads shows a work email signal at creditkarma.com, phone signal with area code 843, and a matched LinkedIn profile for Daniel Smith.
Daniel Smith previously worked as Partner Success Senior Associate at Credit Karma and Manager of Customer Care at Avidxchange, Inc.. Daniel Smith holds Bachelor Of Arts (B.A.), History from Auburn University.
Company email context
Email format at Credit Karma
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{first}.{last}@creditkarma.com
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AeroLeads found 1 current-domain work email signal for Daniel Smith. Compare company email patterns before reaching out.
Profile bio
About Daniel Smith
Fintech, customer care, and product support. I have a demonstrated history of leading successful product support teams, driving process improvement, and enabling customer success. I am passionate about amplifying the voice of the customer to build a better product.
Listed skills include Event Planning, Higher Education, Research, Student Affairs, and 22 others.
Current workplace
Daniel Smith's current company
Company context helps verify the profile and gives searchers a useful next step.
Credit Karma
6 roles
Daniel Smith work experience
A career timeline built from the work history available for this profile.
Manager Of Customer Care
· Lead multiple high-performing technical support teams, comprised of 18 team members, to support our flagship purchase-to-pay, accounts payable automation product suite and related API integrations to ERP systems for middle-market customers.· Drive team performance to exceed KPI goals in all areas including service level agreements, customer satisfaction.
Feb 2022 - Sep 2022
Product Support Team Leader
· Drove performance of a 15-member technical support team to meet and exceed KPIs by optimizing processes and developing tools and resources, including documentation, job aids, and SQL queries, to improve individual teammate productivity by 67 percent.· Led a cross-functional team to introduce, develop, and pilot a customer exit interview and post-mortem.
Sep 2019 - Feb 2022
Senior Product Support Specialist
· Collaborated with teammates to develop training curriculum for new hires and continuing education initiatives to strengthen the knowledge base of existing teammates.· Triaged case queues to route them to the appropriate departments and prioritize critical issues.· Performed basic to advanced technical troubleshooting using error logs, HAR files, and.
May 2019 - Sep 2019
Product Support Specialist
· Responsible for troubleshooting technical support issues using error logs and monitoring tools to provide end users with resolutions through clear, concise communication via email and phone.· Educated customers about AvidSuite software and services to ensure a successful relationship with AvidXchange.· Shared knowledge, experiences, and questions with.
Oct 2018 - May 2019
Customer Care Representative
· Responsible for answering customer inquiry related to payments made through the AvidPay network.· Managed a daily caseload of customer requests and duties related to special projects.· Exhibited effective verbal and written communication with customers and internal teams to build consensus and attain the goals of customers.· Developed and pitched process.
Sep 2017 - Oct 2018
Team & coworkers
Colleagues at Credit Karma
Other employees you can reach at creditkarma.com. View company contacts for 1349 employees →
VA
Vladimir Aleksov
Colleague at Credit Karma
San Francisco, California, United States, United States
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RB
Rufino Brobst
Colleague at Credit Karma
San Francisco, California, United States, United States
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TM
Tremayne Matthews
Colleague at Credit Karma
Charlotte, North Carolina, United States, United States
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NM
Noni Mayfield
Colleague at Credit Karma
Cumming, Georgia, United States, United States
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RD
Raj D.
Colleague at Credit Karma
San Francisco Bay Area, United States, United States
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MK
Meena Kewlani
Colleague at Credit Karma
Charlotte, North Carolina, United States, United States
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K'
Kristan 'Krispy' Uccello
Colleague at Credit Karma
Sunnyvale, California, United States, United States
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BY
Beril Yalcinkaya
Colleague at Credit Karma
London, England, United Kingdom, United Kingdom
View →
JC
Jamie Cho
Colleague at Credit Karma
San Francisco Bay Area, United States
View →
PP
Priyanka Pande
Colleague at Credit Karma
Charlotte, North Carolina, United States, United States
View →
Vladimir Aleksov
Colleague at Credit Karma
San Francisco, California, United States, United States
View →
RB
Rufino Brobst
Colleague at Credit Karma
San Francisco, California, United States, United States
View →
TM
Tremayne Matthews
Colleague at Credit Karma
Charlotte, North Carolina, United States, United States
View →
NM
Noni Mayfield
Colleague at Credit Karma
Cumming, Georgia, United States, United States
View →
RD
Raj D.
Colleague at Credit Karma
San Francisco Bay Area, United States, United States
View →
MK
Meena Kewlani
Colleague at Credit Karma
Charlotte, North Carolina, United States, United States
View →
K'
Kristan 'Krispy' Uccello
Colleague at Credit Karma
Sunnyvale, California, United States, United States
View →
BY
Beril Yalcinkaya
Colleague at Credit Karma
London, England, United Kingdom, United Kingdom
View →
JC
Jamie Cho
Colleague at Credit Karma
San Francisco Bay Area, United States
View →
PP
Priyanka Pande
Colleague at Credit Karma
Charlotte, North Carolina, United States, United States
View →
2 education records
Daniel Smith education
Bachelor Of Arts (B.A.), History
History
FAQ
Frequently asked questions about Daniel Smith
Quick answers generated from the profile data available on this page.
What company does Daniel Smith work for?
Daniel Smith works for Credit Karma.
What is Daniel Smith's role at Credit Karma?
Daniel Smith is listed as Partner Success Senior Associate at Credit Karma at Credit Karma.
What is Daniel Smith's email address?
AeroLeads has found 1 work email signal at @creditkarma.com for Daniel Smith at Credit Karma.
What is Daniel Smith's phone number?
AeroLeads has found 1 phone signal(s) with area code 843 for Daniel Smith at Credit Karma.
Where is Daniel Smith based?
Daniel Smith is based in Rock Hill, South Carolina, United States while working with Credit Karma.
What companies has Daniel Smith worked for?
Daniel Smith has worked for Credit Karma and Avidxchange, Inc..
Who are Daniel Smith's colleagues at Credit Karma?
Daniel Smith's colleagues at Credit Karma include Vladimir Aleksov, Rufino Brobst, Tremayne Matthews, Noni Mayfield, and Raj D..
How can I contact Daniel Smith?
You can use AeroLeads to view verified contact signals for Daniel Smith at Credit Karma, including work email, phone, and LinkedIn data when available.
What schools did Daniel Smith attend?
Daniel Smith holds Bachelor Of Arts (B.A.), History from Auburn University.
What skills is Daniel Smith known for?
Daniel Smith is listed with skills including Event Planning, Higher Education, Research, Student Affairs, Leadership Development, Microsoft Office, Event Management, and Student Leadership.
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