Serve as an integral member of the Project Delivery team by providing hands on technical support for complex projects, focusing on production and implementation. Serve as a technical escalation point for technical staff from other Dataprise departments.

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Provide technical guidance for identifying, validating, and escalating client managed service incidents to their resolution. Insure that SLA’s are always delivered on time through prompt, courteous, and professional service. Assist in documenting NOC department and inter-departmental Standard Operating Procedures in relation to managed service product set. Assist in maintenance of the XPERTECHS and client infrastructure. Responsible for monitoring the success of XPERTECHS and client data backup routines and recovery of lost files.

Provide on-site IT consulting to Dataprise clients. Provide high level recommendations on business strategy, equipment, and line of business software. Maintain on-site network and infrastructure and coordinate with Dataprise resources for additional services.

Managed Microserve's datacenter, which hosted multiple clustered virtualized environments including an on-premises Exchange cluster. Provided oversight and technical escalation for all IT-related issues. Worked with clients to build project plans and deploy complex networking or wireless environments. Provided technical training to other staff where needed and helped empower them in their roles. Related systems I managed: Hyper-V clusters, VMWare clusters, HP SAN clusters, Exchange CAS/DAG cluster, network configuration and topology in datacenter

Manage maintain and operate a vocal recordings studio out of my house. Utilized Rode large condenser microphones in combination with ProTools/Cubase SX and Waves DirectX plugins to record, mix, and master audio tracks.

Head up and manage the IT department at Llewellyn Realtors including long-term technology goals and the training of other IT department members. In charge of supporting the following systems: PBX phones, faxes, printers, copiers, WAN, LAN, Wi-Fi, Windows server configuration(Server 2003: AD, GPO, DNS, etc), Exchange 2007, WSS 3.0 Sharepoint, Blackberry Enterprise, Windows desktop configuration(2000,XP,Vista,7), Hardware repair (desktops, laptops, capacitor soldering), Software repair (virus removal, tune-ups, routine updates).Responsible for the following: Licensing auditing, Disaster Recovery/Business Continuity, telephone/internet vendor relations and contract negotations, asset management including resale of used equipment to provide funds for new, minor website editing and configuration, SEO, basically everything a small business needs technologically.

Provide 24 x 7 Internet Security Surveillance. Identify, analyze, and categorize fraudulent web sites.Monitor incoming alerts sent from customers and analyze security incidents and formulate incident responses including researching DNS/IP information and contacting Internet Service Provider staffs worldwide to prompt immediate action to end network abuse and remove criminal web sites.Headed up, wrote training manuals, and trained other employees on Trustguard project. I also wrote training manuals in our regular duties and trained some of our new employees in our regular duties.Maintained, rebuilt, and re-imaged desktop computers used by Security Operations Center to combat internet threats. Helped pioneer existing Ghost imaging system still in place today.Sat with board of directors members or potential clients on several occasions demonstrating our services and how we respond to brand and security infringments.