Credit Manager
Current• Managed a team of credit analysts, developed their decision-making skills through continuous coaching and spontaneous training opportunities, as well as helped them develop their relationships with dealership personnel and the internal sales team.• Developed and executed a detailed plan for managing delinquency and risk in a high-risk, economically challenged territory.• Trained team members on good lending practices, maintaining compliance with the CFPB and other lending regulations.… Show more • Managed a team of credit analysts, developed their decision-making skills through continuous coaching and spontaneous training opportunities, as well as helped them develop their relationships with dealership personnel and the internal sales team.• Developed and executed a detailed plan for managing delinquency and risk in a high-risk, economically challenged territory.• Trained team members on good lending practices, maintaining compliance with the CFPB and other lending regulations. • Collaborated with the sales team to develop a strategic plan for multiple markets, including identifying key players in the market, focusing on customer service and credit execution, developing plans within the team, and collaborating with sales and credit team.• Maintained consultative relationships with dealer personnel as analyst and later as credit manager.• Interviewed and made hire decisions on several new analysts.• Developed training agenda and delegated training opportunities to more experienced team members.• Held weekly team meetings to help the team remain unified and informed; Allowed team members to take on additional responsibilities by leading parts of the meetings.• Increased overall lease business by organizing a training program to help new hires learn about leasing benefits and how to effectively manage income lease business. Show less
