Danielle Simon

Danielle Simon Email and Phone Number

Skilled Professional โ€“ Customer Service ๐Ÿ’  Virtual Training ๐Ÿ’  Project Management ๐Ÿ’  Stakeholder Coordination ๐Ÿ’  Curriculum Development ๐Ÿ’  Strategic Planning ๐Ÿ’  Conflict Resolution ๐Ÿ’  Process Improvement @ Centene Corporation
saint louis, missouri, united states
Danielle Simon's Location
Jacksonville, Arkansas, United States, United States
Danielle Simon's Contact Details

Danielle Simon work email

Danielle Simon personal email

n/a
About Danielle Simon

๐’๐ž๐ฅ๐Ÿ-๐ฆ๐จ๐ญ๐ข๐ฏ๐š๐ญ๐ž๐, ๐๐ž๐๐ข๐œ๐š๐ญ๐ž๐, ๐š๐ง๐ ๐š๐ฆ๐›๐ข๐ญ๐ข๐จ๐ฎ๐ฌ ๐ฉ๐ซ๐จ๐Ÿ๐ž๐ฌ๐ฌ๐ข๐จ๐ง๐š๐ฅ ๐ฐ๐ข๐ญ๐ก ๐ญ๐ซ๐š๐œ๐ค ๐ซ๐ž๐œ๐จ๐ซ๐ ๐จ๐Ÿ ๐œ๐จ๐ง๐ฌ๐ข๐ฌ๐ญ๐ž๐ง๐ญ ๐ฌ๐ฎ๐œ๐œ๐ž๐ฌ๐ฌ ๐ข๐ง ๐ข๐ง๐ฌ๐ฎ๐ซ๐š๐ง๐œ๐ž ๐ข๐ง๐๐ฎ๐ฌ๐ญ๐ซ๐ฒ. My competence has been in virtual training, curriculum development, project management, customer service operations, customer service training, facilitation, operations excellence, process improvement, and management reporting. A customer-focused professional, delivering top-notch services to clients along with determining and addressing concerns, leading to accomplishing 100% satisfaction. As a trainer, organizing training sessions for the skills enhancement of staff on advanced industrial practices. Deep proficiency in preparing training curriculum and special material, along with implementing changes for improvement.Consistently receiving appreciation from peers and clients for completing several assigned projects/operations on time and as per quality standards. Proven success in researching, analyzing, and resolving issues related to special projects as per the directions of top management. Demonstrating robust people management expertise to oversee all facets of team development and leadership.Technical-minded professional, assisting clients in identifying and troubleshooting issues related to technical issues related to hardware and software rapidly. Functioned as a focal point of contact for clients while communicating via telephone, email, and e-chat to address service, product, technical, and customer-relations questions on features, specifications, and repairs on current and discontinued products, parts, and options.๐ŸŽฏ ๐Š๐ž๐ฒ ๐„๐ฑ๐ฉ๐ž๐ซ๐ญ๐ข๐ฌ๐ž ๐€๐ซ๐ž:โ–ฌ Customer Serviceโ–ฌ Project Managementโ–ฌ Technical Troubleshootingโ–ฌ Staff Training & Leadershipโ–ฌ Operational Excellenceโ–ฌ Decision Makingโ–ฌ Stakeholder CoordinationSubject matter expertise in understanding and dealing with complex business situations. I am a visionary professional who achieves unprecedented results through innovation, initiative, and resourcefulness.๐Ÿ’ป ๐‘ป๐’†๐’„๐’‰๐’๐’Š๐’„๐’‚๐’ ๐‘ท๐’“๐’๐’‡๐’Š๐’„๐’Š๐’†๐’๐’• ๐‘ฐ๐’: โ–ฌ Internet | Windows-Based PC | Microsoft Office Suite (Word, Excel, PowerPoint, Access, & Outlook) | CSW | AMISYS | AVAYA | Prov Web | AHIN | Workday | ECMTo join my network, or find out more, please connect with me or send me an InMail.

Danielle Simon's Current Company Details
Centene Corporation

Centene Corporation

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Skilled Professional โ€“ Customer Service ๐Ÿ’  Virtual Training ๐Ÿ’  Project Management ๐Ÿ’  Stakeholder Coordination ๐Ÿ’  Curriculum Development ๐Ÿ’  Strategic Planning ๐Ÿ’  Conflict Resolution ๐Ÿ’  Process Improvement
saint louis, missouri, united states
Website:
centene.com
Employees:
17105
Danielle Simon Work Experience Details
  • Centene Corporation
    Corporate Trainer
    Centene Corporation Oct 2022 - Present
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  • Arkansas Blue Cross Blue Shield
    Customer Service Trainer
    Arkansas Blue Cross Blue Shield Apr 2018 - Jul 2022
    United States
    ๐˜‹๐˜ฆ๐˜ท๐˜ฆ๐˜ญ๐˜ฐ๐˜ฑ ๐˜ข๐˜ฏ๐˜ฅ ๐˜ฅ๐˜ฆ๐˜ญ๐˜ช๐˜ท๐˜ฆ๐˜ณ ๐˜ฉ๐˜ช๐˜จ๐˜ฉ-๐˜ฒ๐˜ถ๐˜ข๐˜ญ๐˜ช๐˜ต๐˜บ, ๐˜ค๐˜ฐ๐˜ฎ๐˜ฑ๐˜ณ๐˜ฆ๐˜ฉ๐˜ฆ๐˜ฏ๐˜ด๐˜ช๐˜ท๐˜ฆ, ๐˜ฆ๐˜ฏ๐˜จ๐˜ข๐˜จ๐˜ช๐˜ฏ๐˜จ ๐˜ต๐˜ณ๐˜ข๐˜ช๐˜ฏ๐˜ช๐˜ฏ๐˜จ ๐˜ช๐˜ฏ ๐˜ต๐˜ฉ๐˜ฆ ๐˜ค๐˜ญ๐˜ข๐˜ด๐˜ด๐˜ณ๐˜ฐ๐˜ฐ๐˜ฎ ๐˜ข๐˜ฏ๐˜ฅ ๐˜ท๐˜ช๐˜ข ๐˜ธ๐˜ฆ๐˜ฃ๐˜ช๐˜ฏ๐˜ข๐˜ณ๐˜ด ๐˜ข๐˜ฏ๐˜ฅ ๐˜ท๐˜ช๐˜ณ๐˜ต๐˜ถ๐˜ข๐˜ญ ๐˜ต๐˜ณ๐˜ข๐˜ช๐˜ฏ๐˜ช๐˜ฏ๐˜จ ๐˜ฆ๐˜ท๐˜ฆ๐˜ฏ๐˜ต๐˜ด. ๐˜š๐˜ถ๐˜ฑ๐˜ฆ๐˜ณ๐˜ท๐˜ช๐˜ด๐˜ฆ ๐˜ฆ๐˜ฎ๐˜ฑ๐˜ญ๐˜ฐ๐˜บ๐˜ฆ๐˜ฆ๐˜ด ๐˜ฑ๐˜ข๐˜ณ๐˜ต๐˜ช๐˜ค๐˜ช๐˜ฑ๐˜ข๐˜ต๐˜ช๐˜ฏ๐˜จ ๐˜ช๐˜ฏ ๐˜ค๐˜ญ๐˜ข๐˜ด๐˜ด๐˜ฆ๐˜ด ๐˜ง๐˜ข๐˜ค๐˜ช๐˜ญ๐˜ช๐˜ต๐˜ข๐˜ต๐˜ฆ๐˜ฅ ๐˜ฃ๐˜บ ๐˜ต๐˜ฉ๐˜ฆ ๐˜Š๐˜ถ๐˜ด๐˜ต๐˜ฐ๐˜ฎ๐˜ฆ๐˜ณ ๐˜š๐˜ฆ๐˜ณ๐˜ท๐˜ช๐˜ค๐˜ฆ ๐˜›๐˜ณ๐˜ข๐˜ช๐˜ฏ๐˜ฆ๐˜ณ. ๐˜”๐˜ข๐˜ช๐˜ฏ๐˜ต๐˜ข๐˜ช๐˜ฏ ๐˜ถ๐˜ฑ-๐˜ต๐˜ฐ-๐˜ฅ๐˜ข๐˜ต๐˜ฆ ๐˜ฌ๐˜ฏ๐˜ฐ๐˜ธ๐˜ญ๐˜ฆ๐˜ฅ๐˜จ๐˜ฆ ๐˜ณ๐˜ฆ๐˜ญ๐˜ข๐˜ต๐˜ฆ๐˜ฅ ๐˜ต๐˜ฐ ๐˜ด๐˜บ๐˜ด๐˜ต๐˜ฆ๐˜ฎ๐˜ด, ๐˜ฑ๐˜ณ๐˜ฐ๐˜ค๐˜ฆ๐˜ฅ๐˜ถ๐˜ณ๐˜ฆ๐˜ด, ๐˜ข๐˜ฏ๐˜ฅ ๐˜ฑ๐˜ณ๐˜ฐ๐˜ค๐˜ฆ๐˜ด๐˜ด๐˜ฆ๐˜ด ๐˜ธ๐˜ช๐˜ต๐˜ฉ๐˜ช๐˜ฏ ๐˜ต๐˜ฉ๐˜ฆ ๐˜ช๐˜ฏ๐˜ต๐˜ฆ๐˜ณ๐˜ฏ๐˜ข๐˜ญ ๐˜ฐ๐˜ฑ๐˜ฆ๐˜ณ๐˜ข๐˜ต๐˜ช๐˜ฐ๐˜ฏ๐˜ด ๐˜ข๐˜ณ๐˜ฆ๐˜ข๐˜ด. ๐˜—๐˜ณ๐˜ฐ๐˜ท๐˜ช๐˜ฅ๐˜ฆ ๐˜ท๐˜ข๐˜ญ๐˜ถ๐˜ข๐˜ฃ๐˜ญ๐˜ฆ ๐˜ง๐˜ฆ๐˜ฆ๐˜ฅ๐˜ฃ๐˜ข๐˜ค๐˜ฌ ๐˜ต๐˜ฐ ๐˜ฑ๐˜ข๐˜ณ๐˜ต๐˜ช๐˜ค๐˜ช๐˜ฑ๐˜ข๐˜ฏ๐˜ต๐˜ด ๐˜ฆ๐˜ฏ๐˜ด๐˜ถ๐˜ณ๐˜ช๐˜ฏ๐˜จ ๐˜ข ๐˜ด๐˜ถ๐˜ค๐˜ค๐˜ฆ๐˜ด๐˜ด๐˜ง๐˜ถ๐˜ญ ๐˜ต๐˜ณ๐˜ข๐˜ฏ๐˜ด๐˜ช๐˜ต๐˜ช๐˜ฐ๐˜ฏ ๐˜ง๐˜ณ๐˜ฐ๐˜ฎ ๐˜ต๐˜ณ๐˜ข๐˜ช๐˜ฏ๐˜ช๐˜ฏ๐˜จ ๐˜ช๐˜ฏ๐˜ต๐˜ฐ ๐˜ฑ๐˜ณ๐˜ฐ๐˜ฅ๐˜ถ๐˜ค๐˜ต๐˜ช๐˜ฐ๐˜ฏ.๐Ÿ“ฃ ๐‘ฒ๐’†๐’š ๐‘ช๐’๐’๐’•๐’“๐’Š๐’ƒ๐’–๐’•๐’Š๐’๐’๐’”:โžค Developed curriculum and training materials as well as derived process improvements.โžค Maintained databases that consist of participant scores and daily observations. โžค Served as the focal contact within internal operations, including management, coordinators, supervisors, analysts, and operations staff in addition to employees in training classes.โžค Gained in-depth understanding of new technology, products, procedures, and processes to teach it to others.โžค Created interactive learning environments to maximize employeesโ€™ ability to learn quickly and effectively.โžค Received appreciation from management for leading multiple priorities and projects when facilitating a class.
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  • Arkansas Blue Cross Blue Shield
    Customer Service Team Lead
    Arkansas Blue Cross Blue Shield Apr 2017 - Apr 2018
    United States
    ๐˜ˆ๐˜ด๐˜ด๐˜ช๐˜ด๐˜ต๐˜ฆ๐˜ฅ ๐˜ต๐˜ฉ๐˜ฆ ๐˜Œ๐˜Œ๐˜š ๐˜ด๐˜ถ๐˜ฑ๐˜ฆ๐˜ณ๐˜ท๐˜ช๐˜ด๐˜ฐ๐˜ณ ๐˜ช๐˜ฏ ๐˜ต๐˜ฉ๐˜ฆ ๐˜ฅ๐˜ฆ๐˜ท๐˜ฆ๐˜ญ๐˜ฐ๐˜ฑ๐˜ฎ๐˜ฆ๐˜ฏ๐˜ต ๐˜ข๐˜ฏ๐˜ฅ ๐˜ด๐˜ถ๐˜ค๐˜ค๐˜ฆ๐˜ด๐˜ด๐˜ง๐˜ถ๐˜ญ ๐˜ฑ๐˜ฆ๐˜ณ๐˜ง๐˜ฐ๐˜ณ๐˜ฎ๐˜ข๐˜ฏ๐˜ค๐˜ฆ ๐˜ฐ๐˜ง ๐˜ค๐˜ถ๐˜ด๐˜ต๐˜ฐ๐˜ฎ๐˜ฆ๐˜ณ ๐˜ด๐˜ฆ๐˜ณ๐˜ท๐˜ช๐˜ค๐˜ฆ ๐˜ณ๐˜ฆ๐˜ฑ๐˜ณ๐˜ฆ๐˜ด๐˜ฆ๐˜ฏ๐˜ต๐˜ข๐˜ต๐˜ช๐˜ท๐˜ฆ๐˜ด. ๐˜ˆ๐˜ด๐˜ด๐˜ช๐˜ด๐˜ต๐˜ฆ๐˜ฅ ๐˜ฆ๐˜ด๐˜ค๐˜ข๐˜ญ๐˜ข๐˜ต๐˜ช๐˜ฐ๐˜ฏ๐˜ด ๐˜ณ๐˜ฆ๐˜ฒ๐˜ถ๐˜ช๐˜ณ๐˜ช๐˜ฏ๐˜จ ๐˜ช๐˜ฎ๐˜ฎ๐˜ฆ๐˜ฅ๐˜ช๐˜ข๐˜ต๐˜ฆ ๐˜ข๐˜ต๐˜ต๐˜ฆ๐˜ฏ๐˜ต๐˜ช๐˜ฐ๐˜ฏ ๐˜ช๐˜ฏ ๐˜ง๐˜ช๐˜ฏ๐˜ฅ๐˜ช๐˜ฏ๐˜จ ๐˜ข๐˜ฅ๐˜ฆ๐˜ฒ๐˜ถ๐˜ข๐˜ต๐˜ฆ ๐˜ด๐˜ฐ๐˜ญ๐˜ถ๐˜ต๐˜ช๐˜ฐ๐˜ฏ๐˜ด ๐˜ต๐˜ฐ ๐˜ณ๐˜ฆ๐˜ด๐˜ฐ๐˜ญ๐˜ท๐˜ฆ ๐˜ต๐˜ฉ๐˜ฆ ๐˜ช๐˜ด๐˜ด๐˜ถ๐˜ฆ๐˜ด ๐˜ช๐˜ฏ ๐˜ข ๐˜ต๐˜ช๐˜ฎ๐˜ฆ๐˜ญ๐˜บ ๐˜ฎ๐˜ข๐˜ฏ๐˜ฏ๐˜ฆ๐˜ณ. ๐˜™๐˜ฆ๐˜ด๐˜ฆ๐˜ข๐˜ณ๐˜ค๐˜ฉ๐˜ฆ๐˜ฅ, ๐˜ข๐˜ฏ๐˜ข๐˜ญ๐˜บ๐˜ป๐˜ฆ๐˜ฅ, ๐˜ข๐˜ฏ๐˜ฅ ๐˜ณ๐˜ฆ๐˜ด๐˜ฐ๐˜ญ๐˜ท๐˜ฆ๐˜ฅ ๐˜ด๐˜ฑ๐˜ฆ๐˜ค๐˜ช๐˜ข๐˜ญ ๐˜ฑ๐˜ณ๐˜ฐ๐˜ซ๐˜ฆ๐˜ค๐˜ต๐˜ด ๐˜ข๐˜ฏ๐˜ฅ ๐˜ฐ๐˜ต๐˜ฉ๐˜ฆ๐˜ณ ๐˜ฑ๐˜ณ๐˜ฐ๐˜ฃ๐˜ญ๐˜ฆ๐˜ฎ ๐˜ช๐˜ฏ๐˜ฒ๐˜ถ๐˜ช๐˜ณ๐˜ช๐˜ฆ๐˜ด ๐˜ข๐˜ด ๐˜ฅ๐˜ช๐˜ณ๐˜ฆ๐˜ค๐˜ต๐˜ฆ๐˜ฅ ๐˜ฃ๐˜บ ๐˜ต๐˜ฉ๐˜ฆ ๐˜ด๐˜ถ๐˜ฑ๐˜ฆ๐˜ณ๐˜ท๐˜ช๐˜ด๐˜ฐ๐˜ณ, ๐˜ฎ๐˜ข๐˜ฏ๐˜ข๐˜จ๐˜ฆ๐˜ณ, ๐˜ข๐˜ฏ๐˜ฅ/๐˜ฐ๐˜ณ ๐˜ท๐˜ช๐˜ค๐˜ฆ ๐˜ฑ๐˜ณ๐˜ฆ๐˜ด๐˜ช๐˜ฅ๐˜ฆ๐˜ฏ๐˜ต ๐˜ฐ๐˜ง ๐˜ฆ๐˜ฏ๐˜ต๐˜ฆ๐˜ณ๐˜ฑ๐˜ณ๐˜ช๐˜ด๐˜ฆ ๐˜ฆ๐˜น๐˜ค๐˜ฉ๐˜ข๐˜ฏ๐˜จ๐˜ฆ ๐˜ด๐˜ฆ๐˜ณ๐˜ท๐˜ช๐˜ค๐˜ฆ๐˜ด ๐˜ข๐˜ฏ๐˜ฅ ๐˜ต๐˜ฉ๐˜ฆ ๐˜ฐ๐˜ต๐˜ฉ๐˜ฆ๐˜ณ ๐˜ฐ๐˜ฑ๐˜ฆ๐˜ณ๐˜ข๐˜ต๐˜ช๐˜ฐ๐˜ฏ๐˜ข๐˜ญ ๐˜ข๐˜ณ๐˜ฆ๐˜ข๐˜ด ๐˜ฐ๐˜ง ๐˜ต๐˜ฉ๐˜ฆ ๐˜ฅ๐˜ช๐˜ท๐˜ช๐˜ด๐˜ช๐˜ฐ๐˜ฏ ๐˜ข๐˜ฏ๐˜ฅ ๐˜ฐ๐˜ง ๐˜ต๐˜ฉ๐˜ฆ ๐˜ฆ๐˜ฏ๐˜ต๐˜ฆ๐˜ณ๐˜ฑ๐˜ณ๐˜ช๐˜ด๐˜ฆ.๐Ÿ“ฃ ๐‘ฒ๐’†๐’š ๐‘ช๐’๐’๐’•๐’“๐’Š๐’ƒ๐’–๐’•๐’Š๐’๐’๐’”:โžค Prepared daily reports to advise the designated CSRs of call and metric statistics. โžค Demonstrated thorough knowledge of claims information, contract benefits, and exchange state and federal regulations and guidelines, provider contracting, and membership criteria.โžค Utilized the customer service workstation, AMISYS, and blue squared systems to resolve member issues.โžค Participated in ongoing training to stay aware of any policy and service changes within the department and organization to meet customer needs and concerns.
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  • Arkansas Blue Cross Blue Shield
    Customer Service Representative
    Arkansas Blue Cross Blue Shield Sep 2013 - Apr 2017
    United States
    ๐˜Œ๐˜น๐˜ฆ๐˜ค๐˜ถ๐˜ต๐˜ฆ๐˜ฅ ๐˜ณ๐˜ฆ๐˜ฒ๐˜ถ๐˜ฆ๐˜ด๐˜ต๐˜ด ๐˜ณ๐˜ฆ๐˜ค๐˜ฆ๐˜ช๐˜ท๐˜ฆ๐˜ฅ ๐˜ฃ๐˜บ ๐˜ด๐˜ถ๐˜ฑ๐˜ฆ๐˜ณ๐˜ท๐˜ช๐˜ด๐˜ฐ๐˜ณ๐˜ด, ๐˜Š๐˜š๐˜™๐˜ด, ๐˜ข๐˜ฏ๐˜ฅ ๐˜ณ๐˜ฆ๐˜จ๐˜ช๐˜ฐ๐˜ฏ๐˜ข๐˜ญ ๐˜ณ๐˜ฆ๐˜ฑ๐˜ณ๐˜ฆ๐˜ด๐˜ฆ๐˜ฏ๐˜ต๐˜ข๐˜ต๐˜ช๐˜ท๐˜ฆ๐˜ด ๐˜ต๐˜ฉ๐˜ข๐˜ต ๐˜ณ๐˜ฆ๐˜ฒ๐˜ถ๐˜ช๐˜ณ๐˜ฆ๐˜ฅ ๐˜ค๐˜ฐ๐˜ณ๐˜ณ๐˜ฆ๐˜ด๐˜ฑ๐˜ฐ๐˜ฏ๐˜ฅ๐˜ฆ๐˜ฏ๐˜ค๐˜ฆ ๐˜ช๐˜ฏ ๐˜ต๐˜ฉ๐˜ฆ ๐˜ง๐˜ฐ๐˜ณ๐˜ฎ ๐˜ฐ๐˜ง ๐˜Œ๐˜ฎ๐˜ข๐˜ช๐˜ญ, ๐˜๐˜ข๐˜น, ๐˜ฐ๐˜ณ ๐˜”๐˜ข๐˜ช๐˜ญ. ๐˜—๐˜ณ๐˜ฐ๐˜ท๐˜ช๐˜ฅ๐˜ฆ๐˜ฅ ๐˜ฑ๐˜ญ๐˜ข๐˜ฏ ๐˜ต๐˜ฐ ๐˜ฑ๐˜ญ๐˜ข๐˜ฏ ๐˜ต๐˜ณ๐˜ข๐˜ช๐˜ฏ๐˜ช๐˜ฏ๐˜จ ๐˜ง๐˜ฐ๐˜ณ ๐˜ฆ๐˜น๐˜ค๐˜ฉ๐˜ข๐˜ฏ๐˜จ๐˜ฆ ๐˜ค๐˜ฐ๐˜ณ๐˜ณ๐˜ฆ๐˜ด๐˜ฑ๐˜ฐ๐˜ฏ๐˜ฅ๐˜ฆ๐˜ฏ๐˜ค๐˜ฆ ๐˜ต๐˜ฆ๐˜ข๐˜ฎ ๐˜ฎ๐˜ฆ๐˜ฎ๐˜ฃ๐˜ฆ๐˜ณ๐˜ด ๐˜ข๐˜ฏ๐˜ฅ ๐˜ช๐˜ฏ๐˜ง๐˜ฐ๐˜ณ๐˜ฎ๐˜ฆ๐˜ฅ ๐˜ต๐˜ฉ๐˜ฆ๐˜ฎ ๐˜ฐ๐˜ง ๐˜ฑ๐˜ฐ๐˜ญ๐˜ช๐˜ค๐˜บ ๐˜ข๐˜ฏ๐˜ฅ ๐˜ฑ๐˜ณ๐˜ฐ๐˜ค๐˜ฆ๐˜ฅ๐˜ถ๐˜ณ๐˜ฆ ๐˜ต๐˜ฐ ๐˜ฆ๐˜ง๐˜ง๐˜ฆ๐˜ค๐˜ต๐˜ช๐˜ท๐˜ฆ๐˜ญ๐˜บ ๐˜ฑ๐˜ฆ๐˜ณ๐˜ง๐˜ฐ๐˜ณ๐˜ฎ ๐˜ฑ๐˜ญ๐˜ข๐˜ฏ ๐˜ค๐˜ข๐˜ญ๐˜ญ๐˜ด. ๐˜—๐˜ณ๐˜ฐ๐˜ท๐˜ช๐˜ฅ๐˜ฆ๐˜ฅ ๐˜ข๐˜ค๐˜ค๐˜ถ๐˜ณ๐˜ข๐˜ต๐˜ฆ ๐˜ข๐˜ฏ๐˜ฅ ๐˜ค๐˜ฐ๐˜ถ๐˜ณ๐˜ต๐˜ฆ๐˜ฐ๐˜ถ๐˜ด ๐˜ณ๐˜ฆ๐˜ด๐˜ฑ๐˜ฐ๐˜ฏ๐˜ด๐˜ฆ๐˜ด ๐˜ต๐˜ฐ ๐˜ฎ๐˜ฆ๐˜ฎ๐˜ฃ๐˜ฆ๐˜ณ๐˜ด, ๐˜ฑ๐˜ฐ๐˜ญ๐˜ช๐˜ค๐˜บ๐˜ฉ๐˜ฐ๐˜ญ๐˜ฅ๐˜ฆ๐˜ณ๐˜ด, ๐˜ฑ๐˜ณ๐˜ฐ๐˜ท๐˜ช๐˜ฅ๐˜ฆ๐˜ณ๐˜ด, ๐˜ข๐˜ฏ๐˜ฅ ๐˜ฆ๐˜ฎ๐˜ฑ๐˜ญ๐˜ฐ๐˜บ๐˜ฆ๐˜ณ ๐˜ณ๐˜ฆ๐˜ฑ๐˜ณ๐˜ฆ๐˜ด๐˜ฆ๐˜ฏ๐˜ต๐˜ข๐˜ต๐˜ช๐˜ท๐˜ฆ๐˜ด ๐˜ณ๐˜ฆ๐˜จ๐˜ข๐˜ณ๐˜ฅ๐˜ช๐˜ฏ๐˜จ ๐˜ข๐˜ญ๐˜ญ ๐˜ต๐˜บ๐˜ฑ๐˜ฆ๐˜ด ๐˜ฐ๐˜ง ๐˜ช๐˜ฏ๐˜ฒ๐˜ถ๐˜ช๐˜ณ๐˜ช๐˜ฆ๐˜ด.๐Ÿ“ฃ ๐‘ฒ๐’†๐’š ๐‘ช๐’๐’๐’•๐’“๐’Š๐’ƒ๐’–๐’•๐’Š๐’๐’๐’”:โžค Coached and instructed on the usage of policy and procedure, when handling incoming and outgoing calls from the provider, members, and other Blue Plans.โžค Utilized the customer service workstation, AMISYS, and blue squared systems to resolve member issues. โžค Participated in ongoing training to stay aware of any policy and service changes within the department and organization to meet customer needs and concerns.
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  • Hp
    Technical Solutions
    Hp Apr 2010 - Jul 2013
    Little Rock, Arkansas, United States
    ๐˜™๐˜ฆ๐˜ด๐˜ฐ๐˜ญ๐˜ท๐˜ฆ๐˜ฅ ๐˜ด๐˜ช๐˜ฎ๐˜ฑ๐˜ญ๐˜ฆ ๐˜ต๐˜ฆ๐˜ค๐˜ฉ๐˜ฏ๐˜ช๐˜ค๐˜ข๐˜ญ ๐˜ช๐˜ด๐˜ด๐˜ถ๐˜ฆ๐˜ด ๐˜ณ๐˜ฆ๐˜ญ๐˜ข๐˜ต๐˜ฆ๐˜ฅ ๐˜ต๐˜ฐ ๐˜ฉ๐˜ข๐˜ณ๐˜ฅ๐˜ธ๐˜ข๐˜ณ๐˜ฆ ๐˜ข๐˜ฏ๐˜ฅ ๐˜ด๐˜ฐ๐˜ง๐˜ต๐˜ธ๐˜ข๐˜ณ๐˜ฆ ๐˜ง๐˜ณ๐˜ฐ๐˜ฎ ๐˜ช๐˜ฏ๐˜ค๐˜ฐ๐˜ฎ๐˜ช๐˜ฏ๐˜จ ๐˜ค๐˜ถ๐˜ด๐˜ต๐˜ฐ๐˜ฎ๐˜ฆ๐˜ณ ๐˜ค๐˜ฐ๐˜ฏ๐˜ต๐˜ข๐˜ค๐˜ต๐˜ด ๐˜ข๐˜ฏ๐˜ฅ ๐˜ฑ๐˜ณ๐˜ฐ๐˜ข๐˜ค๐˜ต๐˜ช๐˜ท๐˜ฆ ๐˜ฏ๐˜ฐ๐˜ต๐˜ช๐˜ง๐˜ช๐˜ค๐˜ข๐˜ต๐˜ช๐˜ฐ๐˜ฏ ๐˜ด๐˜บ๐˜ด๐˜ต๐˜ฆ๐˜ฎ๐˜ด. ๐˜ž๐˜ฐ๐˜ณ๐˜ฌ๐˜ฆ๐˜ฅ ๐˜ณ๐˜ฆ๐˜ฎ๐˜ฐ๐˜ต๐˜ฆ๐˜ญ๐˜บ ๐˜ท๐˜ช๐˜ข ๐˜ต๐˜ฆ๐˜ญ๐˜ฆ๐˜ฑ๐˜ฉ๐˜ฐ๐˜ฏ๐˜ฆ, ๐˜ฆ๐˜ฎ๐˜ข๐˜ช๐˜ญ, ๐˜ข๐˜ฏ๐˜ฅ ๐˜ฆ-๐˜ค๐˜ฉ๐˜ข๐˜ต ๐˜ต๐˜ฐ ๐˜ณ๐˜ฆ๐˜ด๐˜ฑ๐˜ฐ๐˜ฏ๐˜ฅ ๐˜ต๐˜ฐ ๐˜ง๐˜ช๐˜ณ๐˜ด๐˜ต-๐˜ญ๐˜ฆ๐˜ท๐˜ฆ๐˜ญ ๐˜ต๐˜ฆ๐˜ค๐˜ฉ๐˜ฏ๐˜ช๐˜ค๐˜ข๐˜ญ ๐˜ช๐˜ด๐˜ด๐˜ถ๐˜ฆ๐˜ด. ๐˜™๐˜ฆ๐˜ด๐˜ฑ๐˜ฐ๐˜ฏ๐˜ฅ๐˜ฆ๐˜ฅ ๐˜ต๐˜ฐ ๐˜ด๐˜ฆ๐˜ณ๐˜ท๐˜ช๐˜ค๐˜ฆ, ๐˜ฑ๐˜ณ๐˜ฐ๐˜ฅ๐˜ถ๐˜ค๐˜ต, ๐˜ต๐˜ฆ๐˜ค๐˜ฉ๐˜ฏ๐˜ช๐˜ค๐˜ข๐˜ญ, ๐˜ข๐˜ฏ๐˜ฅ ๐˜ค๐˜ถ๐˜ด๐˜ต๐˜ฐ๐˜ฎ๐˜ฆ๐˜ณ-๐˜ณ๐˜ฆ๐˜ญ๐˜ข๐˜ต๐˜ช๐˜ฐ๐˜ฏ๐˜ด ๐˜ฒ๐˜ถ๐˜ฆ๐˜ด๐˜ต๐˜ช๐˜ฐ๐˜ฏ๐˜ด ๐˜ฐ๐˜ฏ ๐˜ด๐˜ถ๐˜ฃ๐˜ซ๐˜ฆ๐˜ค๐˜ต๐˜ด ๐˜ด๐˜ถ๐˜ค๐˜ฉ ๐˜ข๐˜ด ๐˜ง๐˜ฆ๐˜ข๐˜ต๐˜ถ๐˜ณ๐˜ฆ๐˜ด, ๐˜ด๐˜ฑ๐˜ฆ๐˜ค๐˜ช๐˜ง๐˜ช๐˜ค๐˜ข๐˜ต๐˜ช๐˜ฐ๐˜ฏ๐˜ด, ๐˜ข๐˜ฏ๐˜ฅ ๐˜ณ๐˜ฆ๐˜ฑ๐˜ข๐˜ช๐˜ณ๐˜ด ๐˜ฐ๐˜ฏ ๐˜ค๐˜ถ๐˜ณ๐˜ณ๐˜ฆ๐˜ฏ๐˜ต ๐˜ข๐˜ฏ๐˜ฅ ๐˜ฅ๐˜ช๐˜ด๐˜ค๐˜ฐ๐˜ฏ๐˜ต๐˜ช๐˜ฏ๐˜ถ๐˜ฆ๐˜ฅ ๐˜ฑ๐˜ณ๐˜ฐ๐˜ฅ๐˜ถ๐˜ค๐˜ต๐˜ด, ๐˜ฑ๐˜ข๐˜ณ๐˜ต๐˜ด, ๐˜ข๐˜ฏ๐˜ฅ ๐˜ฐ๐˜ฑ๐˜ต๐˜ช๐˜ฐ๐˜ฏ๐˜ด, ๐˜ฃ๐˜ข๐˜ด๐˜ฆ๐˜ฅ ๐˜ฐ๐˜ฏ ๐˜ค๐˜ถ๐˜ด๐˜ต๐˜ฐ๐˜ฎ๐˜ฆ๐˜ณ ๐˜ฆ๐˜ฏ๐˜ต๐˜ช๐˜ต๐˜ญ๐˜ฆ๐˜ฎ๐˜ฆ๐˜ฏ๐˜ต (๐˜ธ๐˜ข๐˜ณ๐˜ณ๐˜ข๐˜ฏ๐˜ต๐˜บ ๐˜ช๐˜ฏ๐˜ง๐˜ฐ๐˜ณ๐˜ฎ๐˜ข๐˜ต๐˜ช๐˜ฐ๐˜ฏ).๐Ÿ“ฃ ๐‘ฒ๐’†๐’š ๐‘ช๐’๐’๐’•๐’“๐’Š๐’ƒ๐’–๐’•๐’Š๐’๐’๐’”:โžค Provided excellent customer service experience by meeting and exceeding their needs, as well as selling extended contracts and services for their products. โžค Mentored New Hires, to ensure a smooth transition from training into production.
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Danielle Simon Skills

Training Customer Service Powerpoint Microsoft Excel Databases Policy Technical Support Testing Team Leadership Time Management Analysis Leadership Data Analysis Access Administration Microsoft Office Outlook Process Improvement Troubleshooting Microsoft Word Team Building Customer Satisfaction

Danielle Simon Education Details

Frequently Asked Questions about Danielle Simon

What company does Danielle Simon work for?

Danielle Simon works for Centene Corporation

What is Danielle Simon's role at the current company?

Danielle Simon's current role is Skilled Professional โ€“ Customer Service ๐Ÿ’  Virtual Training ๐Ÿ’  Project Management ๐Ÿ’  Stakeholder Coordination ๐Ÿ’  Curriculum Development ๐Ÿ’  Strategic Planning ๐Ÿ’  Conflict Resolution ๐Ÿ’  Process Improvement.

What is Danielle Simon's email address?

Danielle Simon's email address is da****@****sas.gov

What schools did Danielle Simon attend?

Danielle Simon attended University Of Central Arkansas.

What skills is Danielle Simon known for?

Danielle Simon has skills like Training, Customer Service, Powerpoint, Microsoft Excel, Databases, Policy, Technical Support, Testing, Team Leadership, Time Management, Analysis, Leadership.

Who are Danielle Simon's colleagues?

Danielle Simon's colleagues are Terrie Belvin, Robert Buchanan, Maria Angulo, Brian Forte, Paige Mcghie, Rashmi Lingam, Piyali Naskar.

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