Danielle Simon Email & Phone Number

United States

𝘋𝘦𝘷𝘦𝘭𝘰𝘱 𝘢𝘯𝘥 𝘥𝘦𝘭𝘪𝘷𝘦𝘳 𝘩𝘪𝘨𝘩-𝘲𝘶𝘢𝘭𝘪𝘵𝘺, 𝘤𝘰𝘮𝘱𝘳𝘦𝘩𝘦𝘯𝘴𝘪𝘷𝘦, 𝘦𝘯𝘨𝘢𝘨𝘪𝘯𝘨 𝘵𝘳𝘢𝘪𝘯𝘪𝘯𝘨 𝘪𝘯 𝘵𝘩𝘦 𝘤𝘭𝘢𝘴𝘴𝘳𝘰𝘰𝘮 𝘢𝘯𝘥 𝘷𝘪𝘢 𝘸𝘦𝘣𝘪𝘯𝘢𝘳𝘴 𝘢𝘯𝘥 𝘷𝘪𝘳𝘵𝘶𝘢𝘭 𝘵𝘳𝘢𝘪𝘯𝘪𝘯𝘨 𝘦𝘷𝘦𝘯𝘵𝘴. 𝘚𝘶𝘱𝘦𝘳𝘷𝘪𝘴𝘦 𝘦𝘮𝘱𝘭𝘰𝘺𝘦𝘦𝘴 𝘱𝘢𝘳𝘵𝘪𝘤𝘪𝘱𝘢𝘵𝘪𝘯𝘨 𝘪𝘯 𝘤𝘭𝘢𝘴𝘴𝘦𝘴 𝘧𝘢𝘤𝘪𝘭𝘪𝘵𝘢𝘵𝘦𝘥 𝘣𝘺 𝘵𝘩𝘦 𝘊𝘶𝘴𝘵𝘰𝘮𝘦𝘳 𝘚𝘦𝘳𝘷𝘪𝘤𝘦 𝘛𝘳𝘢𝘪𝘯𝘦𝘳. 𝘔𝘢𝘪𝘯𝘵𝘢𝘪𝘯 𝘶𝘱-𝘵𝘰-𝘥𝘢𝘵𝘦 𝘬𝘯𝘰𝘸𝘭𝘦𝘥𝘨𝘦 𝘳𝘦𝘭𝘢𝘵𝘦𝘥 𝘵𝘰 𝘴𝘺𝘴𝘵𝘦𝘮𝘴, 𝘱𝘳𝘰𝘤𝘦𝘥𝘶𝘳𝘦𝘴, 𝘢𝘯𝘥 𝘱𝘳𝘰𝘤𝘦𝘴𝘴𝘦𝘴 𝘸𝘪𝘵𝘩𝘪𝘯 𝘵𝘩𝘦 𝘪𝘯𝘵𝘦𝘳𝘯𝘢𝘭 𝘰𝘱𝘦𝘳𝘢𝘵𝘪𝘰𝘯𝘴 𝘢𝘳𝘦𝘢𝘴. 𝘗𝘳𝘰𝘷𝘪𝘥𝘦 𝘷𝘢𝘭𝘶𝘢𝘣𝘭𝘦 𝘧𝘦𝘦𝘥𝘣𝘢𝘤𝘬 𝘵𝘰 𝘱𝘢𝘳𝘵𝘪𝘤𝘪𝘱𝘢𝘯𝘵𝘴 𝘦𝘯𝘴𝘶𝘳𝘪𝘯𝘨 𝘢 𝘴𝘶𝘤𝘤𝘦𝘴𝘴𝘧𝘶𝘭 𝘵𝘳𝘢𝘯𝘴𝘪𝘵𝘪𝘰𝘯 𝘧𝘳𝘰𝘮 𝘵𝘳𝘢𝘪𝘯𝘪𝘯𝘨 𝘪𝘯𝘵𝘰 𝘱𝘳𝘰𝘥𝘶𝘤𝘵𝘪𝘰𝘯.📣 𝑲𝒆𝒚 𝑪𝒐𝒏𝒕𝒓𝒊𝒃𝒖𝒕𝒊𝒐𝒏𝒔:➤ Developed curriculum and training materials as well as derived process improvements.➤ Maintained databases that consist of participant scores and daily observations. ➤ Served as the focal contact within internal operations, including management, coordinators, supervisors, analysts, and operations staff in addition to employees in training classes.➤ Gained in-depth understanding of new technology, products, procedures, and processes to teach it to others.➤ Created interactive learning environments to maximize employees’ ability to learn quickly and effectively.➤ Received appreciation from management for leading multiple priorities and projects when facilitating a class.

United States

𝘈𝘴𝘴𝘪𝘴𝘵𝘦𝘥 𝘵𝘩𝘦 𝘌𝘌𝘚 𝘴𝘶𝘱𝘦𝘳𝘷𝘪𝘴𝘰𝘳 𝘪𝘯 𝘵𝘩𝘦 𝘥𝘦𝘷𝘦𝘭𝘰𝘱𝘮𝘦𝘯𝘵 𝘢𝘯𝘥 𝘴𝘶𝘤𝘤𝘦𝘴𝘴𝘧𝘶𝘭 𝘱𝘦𝘳𝘧𝘰𝘳𝘮𝘢𝘯𝘤𝘦 𝘰𝘧 𝘤𝘶𝘴𝘵𝘰𝘮𝘦𝘳 𝘴𝘦𝘳𝘷𝘪𝘤𝘦 𝘳𝘦𝘱𝘳𝘦𝘴𝘦𝘯𝘵𝘢𝘵𝘪𝘷𝘦𝘴. 𝘈𝘴𝘴𝘪𝘴𝘵𝘦𝘥 𝘦𝘴𝘤𝘢𝘭𝘢𝘵𝘪𝘰𝘯𝘴 𝘳𝘦𝘲𝘶𝘪𝘳𝘪𝘯𝘨 𝘪𝘮𝘮𝘦𝘥𝘪𝘢𝘵𝘦 𝘢𝘵𝘵𝘦𝘯𝘵𝘪𝘰𝘯 𝘪𝘯 𝘧𝘪𝘯𝘥𝘪𝘯𝘨 𝘢𝘥𝘦𝘲𝘶𝘢𝘵𝘦 𝘴𝘰𝘭𝘶𝘵𝘪𝘰𝘯𝘴 𝘵𝘰 𝘳𝘦𝘴𝘰𝘭𝘷𝘦 𝘵𝘩𝘦 𝘪𝘴𝘴𝘶𝘦𝘴 𝘪𝘯 𝘢 𝘵𝘪𝘮𝘦𝘭𝘺 𝘮𝘢𝘯𝘯𝘦𝘳. 𝘙𝘦𝘴𝘦𝘢𝘳𝘤𝘩𝘦𝘥, 𝘢𝘯𝘢𝘭𝘺𝘻𝘦𝘥, 𝘢𝘯𝘥 𝘳𝘦𝘴𝘰𝘭𝘷𝘦𝘥 𝘴𝘱𝘦𝘤𝘪𝘢𝘭 𝘱𝘳𝘰𝘫𝘦𝘤𝘵𝘴 𝘢𝘯𝘥 𝘰𝘵𝘩𝘦𝘳 𝘱𝘳𝘰𝘣𝘭𝘦𝘮 𝘪𝘯𝘲𝘶𝘪𝘳𝘪𝘦𝘴 𝘢𝘴 𝘥𝘪𝘳𝘦𝘤𝘵𝘦𝘥 𝘣𝘺 𝘵𝘩𝘦 𝘴𝘶𝘱𝘦𝘳𝘷𝘪𝘴𝘰𝘳, 𝘮𝘢𝘯𝘢𝘨𝘦𝘳, 𝘢𝘯𝘥/𝘰𝘳 𝘷𝘪𝘤𝘦 𝘱𝘳𝘦𝘴𝘪𝘥𝘦𝘯𝘵 𝘰𝘧 𝘦𝘯𝘵𝘦𝘳𝘱𝘳𝘪𝘴𝘦 𝘦𝘹𝘤𝘩𝘢𝘯𝘨𝘦 𝘴𝘦𝘳𝘷𝘪𝘤𝘦𝘴 𝘢𝘯𝘥 𝘵𝘩𝘦 𝘰𝘵𝘩𝘦𝘳 𝘰𝘱𝘦𝘳𝘢𝘵𝘪𝘰𝘯𝘢𝘭 𝘢𝘳𝘦𝘢𝘴 𝘰𝘧 𝘵𝘩𝘦 𝘥𝘪𝘷𝘪𝘴𝘪𝘰𝘯 𝘢𝘯𝘥 𝘰𝘧 𝘵𝘩𝘦 𝘦𝘯𝘵𝘦𝘳𝘱𝘳𝘪𝘴𝘦.📣 𝑲𝒆𝒚 𝑪𝒐𝒏𝒕𝒓𝒊𝒃𝒖𝒕𝒊𝒐𝒏𝒔:➤ Prepared daily reports to advise the designated CSRs of call and metric statistics. ➤ Demonstrated thorough knowledge of claims information, contract benefits, and exchange state and federal regulations and guidelines, provider contracting, and membership criteria.➤ Utilized the customer service workstation, AMISYS, and blue squared systems to resolve member issues.➤ Participated in ongoing training to stay aware of any policy and service changes within the department and organization to meet customer needs and concerns.

United States

𝘌𝘹𝘦𝘤𝘶𝘵𝘦𝘥 𝘳𝘦𝘲𝘶𝘦𝘴𝘵𝘴 𝘳𝘦𝘤𝘦𝘪𝘷𝘦𝘥 𝘣𝘺 𝘴𝘶𝘱𝘦𝘳𝘷𝘪𝘴𝘰𝘳𝘴, 𝘊𝘚𝘙𝘴, 𝘢𝘯𝘥 𝘳𝘦𝘨𝘪𝘰𝘯𝘢𝘭 𝘳𝘦𝘱𝘳𝘦𝘴𝘦𝘯𝘵𝘢𝘵𝘪𝘷𝘦𝘴 𝘵𝘩𝘢𝘵 𝘳𝘦𝘲𝘶𝘪𝘳𝘦𝘥 𝘤𝘰𝘳𝘳𝘦𝘴𝘱𝘰𝘯𝘥𝘦𝘯𝘤𝘦 𝘪𝘯 𝘵𝘩𝘦 𝘧𝘰𝘳𝘮 𝘰𝘧 𝘌𝘮𝘢𝘪𝘭, 𝘍𝘢𝘹, 𝘰𝘳 𝘔𝘢𝘪𝘭. 𝘗𝘳𝘰𝘷𝘪𝘥𝘦𝘥 𝘱𝘭𝘢𝘯 𝘵𝘰 𝘱𝘭𝘢𝘯 𝘵𝘳𝘢𝘪𝘯𝘪𝘯𝘨 𝘧𝘰𝘳 𝘦𝘹𝘤𝘩𝘢𝘯𝘨𝘦 𝘤𝘰𝘳𝘳𝘦𝘴𝘱𝘰𝘯𝘥𝘦𝘯𝘤𝘦 𝘵𝘦𝘢𝘮 𝘮𝘦𝘮𝘣𝘦𝘳𝘴 𝘢𝘯𝘥 𝘪𝘯𝘧𝘰𝘳𝘮𝘦𝘥 𝘵𝘩𝘦𝘮 𝘰𝘧 𝘱𝘰𝘭𝘪𝘤𝘺 𝘢𝘯𝘥 𝘱𝘳𝘰𝘤𝘦𝘥𝘶𝘳𝘦 𝘵𝘰 𝘦𝘧𝘧𝘦𝘤𝘵𝘪𝘷𝘦𝘭𝘺 𝘱𝘦𝘳𝘧𝘰𝘳𝘮 𝘱𝘭𝘢𝘯 𝘤𝘢𝘭𝘭𝘴. 𝘗𝘳𝘰𝘷𝘪𝘥𝘦𝘥 𝘢𝘤𝘤𝘶𝘳𝘢𝘵𝘦 𝘢𝘯𝘥 𝘤𝘰𝘶𝘳𝘵𝘦𝘰𝘶𝘴 𝘳𝘦𝘴𝘱𝘰𝘯𝘴𝘦𝘴 𝘵𝘰 𝘮𝘦𝘮𝘣𝘦𝘳𝘴, 𝘱𝘰𝘭𝘪𝘤𝘺𝘩𝘰𝘭𝘥𝘦𝘳𝘴, 𝘱𝘳𝘰𝘷𝘪𝘥𝘦𝘳𝘴, 𝘢𝘯𝘥 𝘦𝘮𝘱𝘭𝘰𝘺𝘦𝘳 𝘳𝘦𝘱𝘳𝘦𝘴𝘦𝘯𝘵𝘢𝘵𝘪𝘷𝘦𝘴 𝘳𝘦𝘨𝘢𝘳𝘥𝘪𝘯𝘨 𝘢𝘭𝘭 𝘵𝘺𝘱𝘦𝘴 𝘰𝘧 𝘪𝘯𝘲𝘶𝘪𝘳𝘪𝘦𝘴.📣 𝑲𝒆𝒚 𝑪𝒐𝒏𝒕𝒓𝒊𝒃𝒖𝒕𝒊𝒐𝒏𝒔:➤ Coached and instructed on the usage of policy and procedure, when handling incoming and outgoing calls from the provider, members, and other Blue Plans.➤ Utilized the customer service workstation, AMISYS, and blue squared systems to resolve member issues. ➤ Participated in ongoing training to stay aware of any policy and service changes within the department and organization to meet customer needs and concerns.

Little Rock, Arkansas, United States

𝘙𝘦𝘴𝘰𝘭𝘷𝘦𝘥 𝘴𝘪𝘮𝘱𝘭𝘦 𝘵𝘦𝘤𝘩𝘯𝘪𝘤𝘢𝘭 𝘪𝘴𝘴𝘶𝘦𝘴 𝘳𝘦𝘭𝘢𝘵𝘦𝘥 𝘵𝘰 𝘩𝘢𝘳𝘥𝘸𝘢𝘳𝘦 𝘢𝘯𝘥 𝘴𝘰𝘧𝘵𝘸𝘢𝘳𝘦 𝘧𝘳𝘰𝘮 𝘪𝘯𝘤𝘰𝘮𝘪𝘯𝘨 𝘤𝘶𝘴𝘵𝘰𝘮𝘦𝘳 𝘤𝘰𝘯𝘵𝘢𝘤𝘵𝘴 𝘢𝘯𝘥 𝘱𝘳𝘰𝘢𝘤𝘵𝘪𝘷𝘦 𝘯𝘰𝘵𝘪𝘧𝘪𝘤𝘢𝘵𝘪𝘰𝘯 𝘴𝘺𝘴𝘵𝘦𝘮𝘴. 𝘞𝘰𝘳𝘬𝘦𝘥 𝘳𝘦𝘮𝘰𝘵𝘦𝘭𝘺 𝘷𝘪𝘢 𝘵𝘦𝘭𝘦𝘱𝘩𝘰𝘯𝘦, 𝘦𝘮𝘢𝘪𝘭, 𝘢𝘯𝘥 𝘦-𝘤𝘩𝘢𝘵 𝘵𝘰 𝘳𝘦𝘴𝘱𝘰𝘯𝘥 𝘵𝘰 𝘧𝘪𝘳𝘴𝘵-𝘭𝘦𝘷𝘦𝘭 𝘵𝘦𝘤𝘩𝘯𝘪𝘤𝘢𝘭 𝘪𝘴𝘴𝘶𝘦𝘴. 𝘙𝘦𝘴𝘱𝘰𝘯𝘥𝘦𝘥 𝘵𝘰 𝘴𝘦𝘳𝘷𝘪𝘤𝘦, 𝘱𝘳𝘰𝘥𝘶𝘤𝘵, 𝘵𝘦𝘤𝘩𝘯𝘪𝘤𝘢𝘭, 𝘢𝘯𝘥 𝘤𝘶𝘴𝘵𝘰𝘮𝘦𝘳-𝘳𝘦𝘭𝘢𝘵𝘪𝘰𝘯𝘴 𝘲𝘶𝘦𝘴𝘵𝘪𝘰𝘯𝘴 𝘰𝘯 𝘴𝘶𝘣𝘫𝘦𝘤𝘵𝘴 𝘴𝘶𝘤𝘩 𝘢𝘴 𝘧𝘦𝘢𝘵𝘶𝘳𝘦𝘴, 𝘴𝘱𝘦𝘤𝘪𝘧𝘪𝘤𝘢𝘵𝘪𝘰𝘯𝘴, 𝘢𝘯𝘥 𝘳𝘦𝘱𝘢𝘪𝘳𝘴 𝘰𝘯 𝘤𝘶𝘳𝘳𝘦𝘯𝘵 𝘢𝘯𝘥 𝘥𝘪𝘴𝘤𝘰𝘯𝘵𝘪𝘯𝘶𝘦𝘥 𝘱𝘳𝘰𝘥𝘶𝘤𝘵𝘴, 𝘱𝘢𝘳𝘵𝘴, 𝘢𝘯𝘥 𝘰𝘱𝘵𝘪𝘰𝘯𝘴, 𝘣𝘢𝘴𝘦𝘥 𝘰𝘯 𝘤𝘶𝘴𝘵𝘰𝘮𝘦𝘳 𝘦𝘯𝘵𝘪𝘵𝘭𝘦𝘮𝘦𝘯𝘵 (𝘸𝘢𝘳𝘳𝘢𝘯𝘵𝘺 𝘪𝘯𝘧𝘰𝘳𝘮𝘢𝘵𝘪𝘰𝘯).📣 𝑲𝒆𝒚 𝑪𝒐𝒏𝒕𝒓𝒊𝒃𝒖𝒕𝒊𝒐𝒏𝒔:➤ Provided excellent customer service experience by meeting and exceeding their needs, as well as selling extended contracts and services for their products. ➤ Mentored New Hires, to ensure a smooth transition from training into production.