Daniel Morris Email & Phone Number

Goose Creek, Sc, Us

North Charleston, South Carolina, United States

• Managed daily batch workflows using Control-M, ensuring seamless execution and adherence to operational schedules.• Monitored real-time Control-M workflows, identifying anomalies, job failures, aborts, and promptly escalating issues to appropriate personnel for resolution.• Oversaw the department’s backup infrastructure, managing tape jobs and validating backup integrity to align with organizational standards.• Collaborated with cross-functional teams to execute and verify tape backup operations, ensuring smooth processes and accurate data retention.• Maintained and enhanced departmental documentation to meet ISO 9001 quality standards, ensuring compliance with rigorous record-keeping and audit requirements.• Conducted hands-on training sessions for new staff, equipping them with the necessary skills to perform daily operational tasks independently and efficiently.

South Carolina, United States

Independent film production company.

North Charleston, South Carolina, United States

• Managed daily batch workflows using Control-M, ensuring seamless execution and adherence to operational schedules.• Monitored real-time Control-M workflows, identifying anomalies, job failures, aborts, and promptly escalating issues to appropriate personnel for resolution.• Oversaw the department’s backup infrastructure, managing tape jobs and validating backup integrity to align with organizational standards.• Collaborated with cross-functional teams to execute and verify tape backup operations, ensuring smooth processes and accurate data retention.• Maintained and enhanced departmental documentation to meet ISO 9001 quality standards, ensuring compliance with rigorous record-keeping and audit requirements.• Conducted hands-on training sessions for new staff, equipping them with the necessary skills to perform daily operational tasks independently and efficiently.

• Led the successful deployment of Ellucian Ethos Integration across Test and Production environments, streamlining application interoperability through standardized integrations and APIs. This platform accelerated implementation timelines and facilitated seamless data synchronization across the college's systems.• Unified data exchange processes, enabling near real-time messaging without dependence on custom, scheduled scripts, enhancing operational efficiency and reducing maintenance overhead.• Deployed Docker containers to streamline the provisioning of new technologies, enabling rapid testing and development with minimal overhead.• Hardened IBM AIX/UNIX, Linux, and Ellucian Colleague ERP systems by implementing security controls and best practices based on recommendations from external auditors, improving system integrity and compliance.• Implemented a virtual Kanban board to replace the physical system, providing the team with remote accessibility and improving task tracking and collaboration across the department.• Deliver all tasks listed under Business Analyst II.

• Developed and optimized BASH shell scripts to automate repetitive processes, improving efficiency and reducing manual workloads.• Provided technical support for Ellucian Colleague ERP systems and front-end services to over 600 staff and 13,000 students, troubleshooting and resolving complex issues.• Monitored and maintained the health and performance of 3 IBM AIX/UNIX environments and Ellucian Colleague ERP systems, ensuring seamless daily operations through proactive system checks and issue resolution.• Assisted with the migration from physical LTO tape backups to a cloud-integrated offsite backup solution, enhancing data resilience and recovery capabilities.• Applied critical system updates and patches across AIX/UNIX infrastructure and Ellucian Colleague ERP platforms, minimizing downtime and securing against vulnerabilities.• Authored and maintained comprehensive departmental documentation in line with organizational policies and standards, ensuring operational continuity and knowledge transfer.

• Oversaw the execution and monitoring of critical nightly batch jobs essential to the college’s operations, ensuring adherence to departmental policies and procedures.• Developed custom BASH shell scripts to streamline night operator workflows, consolidating multiple jobs into efficient, easy-to-execute packages that are still utilized and referenced in current documentation.• Authored detailed technical documentation for night operation procedures, optimizing processes to reduce manual effort and enable operators to manage other tasks concurrently. This documentation now serves as the standard for night job operations.• Provided IT support across three campuses, delivering timely technical assistance to over 600 staff members and 13,000 students, ensuring minimal downtime and continuous service availability.

Summerville, South Carolina, United States

• Led training and mentoring programs for team members, covering key aspects of computer hardware diagnostics, software troubleshooting, and repair methodologies.• Conducted in-depth diagnostics of hardware and software issues, enabling technicians to devise targeted repair strategies and reduce downtime.• Developed detailed technical documentation on standardized computer repair procedures, aligning with company policy and improving the efficiency and quality of repair workflows.• Drove the implementation of a streamlined Windows OS reinstallation process, reducing turnaround time from five hours to just one hour by leveraging third-party tools integrated with Windows Server Update Services (WSUS) and the native Windows Sysprep utility. This initiative significantly boosted repair capacity and operational efficiency.• Provided comprehensive technical support to customers, both remotely and in person, addressing a wide range of computer-related inquiries. All customer interactions were systematically logged in the backend system for seamless follow-ups and tracking.

Charleston, South Carolina, United States

Bachelor Of Science In Information And Computer Science, Networking And Security

Associate In Applied Science, Network Systems Management