Danni M. Email & Phone Number

Portland, Or, Us

Portland, Oregon Metropolitan Area

Foster enduring client partnerships to facilitate sustainable growth over the long term.Collaborate with different departments to oversee a funnel of potential opportunities, navigate closing procedures, and achieve personal sales goals for revenue retention and upselling.Utilize sales tools to make precise sales activity and revenue projection.Identify client pain points and create a value proposition customized to their particular demands and company objectives.Formulate and bargain proposals and agreements.Spearheaded sales initiatives for state and local governments.

Portland, Oregon Metropolitan Area

Oversee a sizable client portfolio consisting of enterprise-level and mid-market customers, with a focus on overall account health, retention, and expansion.Identify potential risks to renewal and collaborate with internal teams to address them and ensure successful renewal.Collaborate with product and development teams to improve the platform continuously based on client feedback and relevant use-cases.Established and managed growing pipelines of prospective small business and enterprise customers.Conduct routine Strategic Business Review meetings with clients - Act as a point of escalation for issues that impact client success and work collaboratively with internal teams to facilitate resolution.Identify opportunities for sales growth by networking and cultivating relationships with potential clients.

Provided robust technical support for all assigned clients.Led in-depth onboarding/training sessions for large client teams to ensure clients were comfortable with using the platform.Led technical dry runs, stream tests, and rehearsals, and served as the main point of contact for client teams and all live presenters during their virtual event.

Portland, Oregon Metropolitan Area

Contributed to the urgent development of real-time support channels scaling for continuous explosive Cash App customer growth. Leveraged vast knowledge and skills to help grow Cash App by valuing a high-touch customer experience, building new processes, and optimizing daily operation workflows.Identified, documented, and partnered with cross-functional partners on product bugs and features. Collaborated with members of other teams to root out answers and be a resource to teammates.

Partnered with SurveyMonkey for Good, University Program team and Employee Resource Groups to create and manage Diversity Equity and Inclusion programming to support the 2020 intern class.-Hosted multiple workshops to provide support and opportunities for interns to connect with each other. -Created resources and events for the 14-week program.-Held individual checkin’s with interns.

Portland, Oregon Area

Communicate clearly, concisely, and empathetically to resolve support cases through email (Salesforce), phone, and live demos, while delivering specialized market research advice to self-serve customers. Act as go-to team member for Spanish speaking support.Identify prospective enterprise sales leads, acting as brand ambassador to successfully build rapport before escalating high value cases to appropriate team members.Onboard new clients to the platform and ensure customers realize product value as early as possible. Assist customers with data analysis, assessing data quality and trends to ensure meaningful conclusions.

Portland, Oregon, United States

Presented to the executive board and CEO in regards to goals to support Black & Latinx employees in all of our global offices. I helped create a new Latinx ERG for SurveyMonkey. Help advice on marketing direction and creation of the new logo and redesign.Conducted interviews with C-level executives and external speakers. Delivered high quality experiences and initiatives that organically engage our employees through education and action. We also expanded our reach beyond our company’s walls by supporting our local communities through partnerships, sponsorships, and by embedding inclusion into the products we offer to benefit our customers. Dedicated as a group to fostering a diverse and inclusive work environment for all.

Portland, Oregon Area

Acted as the point of first contact for all customers, identifying and triaging customer questions and issues with empathy.Provided expedient solutions to customers from all global backgrounds, offering personalized recommendations to best accommodate skills and needs.Collaborate cross functionally to identify, develop and deploy operational changes to improve customer experience. Monitored security programs to prevent spam and phishing attacks.Resolved technical, billing and account issues for 250+ global customers per week.

Portland, Oregon, United States

Hosted an on-boarding session for New Hires and hosted Unconscious Bias Training in the Portland OfficePartnered with Women in Tech and Code2040 to create safe spaces for our community to network and increase professional development. Decided as a group to partner with Portland in Tech and increase SurveyMonkey’s visibility within our community.

Portland, Oregon Area

Ruby is a smart and cheerful team of virtual receptionists trained to deliver top notch reception services for a variety of clients located all over the world.Develop and cultivate relationships through the use of Ruby phrasing, tone and positive human connection.

Portland, Oregon Area

Strived to maximize population health in various target markets through multiple mediums of engagement to lead to improved health care.Facilitated in hiring procedures and created all training manuals for all Bilingual employees in the HA department. Provided all Scripting and translating services in all forms as needed and implemented operational procedures to increase productivity.

Portland, Oregon Area

I provided direct customer service to online, phone in and walkup customers wishing to purchase services with Portland Parks & Recreation and Portland Bureau's of Transportation and Water.

Portland, Oregon Area

Represented Radio Disney and the Walt Disney Company brand at promotional events throughout the Portland area. maintained a high level of product and sponsor knowledge. Presented consumers with an exceptional Disney experience by engaging them through giveaways and games. Responsible for set up and take down on site and providing consumer feedback to management after each and every event.

Portland, Oregon Area

Responsible for acquiring gifts from Portland State University's alumni and supporters through constituent relationship management, donor stewardship, and conversational representation of the University. I was promoted to Lead Caller after working a year prior. My obligations included coaching, training and tracking the development of student callers.