Director, Global Reengineering / Six Sigma
Led large technology projects applied six sigma techniques to various projects. Fine-tuned strategies, executed projects, developed, and managed steering committees, managed business cases, led various managers in a matrix environmentSelected Accomplishments:Led cross-functional team of over 50 staff without direct report relationship to transform AXP Voice Services by enabling speech recognition capability. Responsible for obtaining and managing $6.7MM in investment. Completed… Show more Led large technology projects applied six sigma techniques to various projects. Fine-tuned strategies, executed projects, developed, and managed steering committees, managed business cases, led various managers in a matrix environmentSelected Accomplishments:Led cross-functional team of over 50 staff without direct report relationship to transform AXP Voice Services by enabling speech recognition capability. Responsible for obtaining and managing $6.7MM in investment. Completed business case, defined strategy, led RFP for outsourcing capability. Identified $12MM run rate opportunity; presented and gained alignment with senior leaders within various areas of the organizationLed company-wide communication campaign, program management, and business case management for American Express’ initial corporate intranet to ~60,000 employeesLed end to end Derivatives review across American Express Bank and American Express Travel Related Services with approximately 50 subject matter experts across several countries utilizing Six Sigma’s process management methodology. Identified and oversaw execution of 17 projects to reduce risk of financial misstatements. Created integrated metrics to sustain and monitor the process, and defined strategy for re-platforming all market traded product technologies.Drove the corporate identity management strategy implemented the integration of Lotus Notes email addresses to Peoplesoft HR information leveraging state-of the art meta directory capabilitiesLed group-wide employee satisfaction teams and raised 10 of 11 satisfaction attribute scores to at or above point of arrival scores in 2002 and 2004 Show less